I collected the car yesterday afternoon, and what a transformation! The way the car feels (and looks) now compared to how it went in is incredible. They had the car just over 2 weeks, i expected it to be longer as is usually the case with Abarth what with parts etc, but i don't mind, the Alfa Mito was a nice car to be given too, not your average low spec courtesy car.

They've done everything i wanted them too, all the major issues have been sorted. Chris McDonald is very thorough, he sat down for 10 minutes, went through every fault i listed and explained how and why that fault was there and how they fixed it. Turns out the gearbox was slightly misaligned causing some bad feedback, now it's been straightened out (so to speak) it genuinely feels much smoother. The steering no longer pulls or darts around like it used to, helped a lot i know by the 4 new tyres, but mainly due to the tracking that's been done. They even painted the whole bonnet and replaced my Scorpion decal! It's a perfect match and is much better than the patchy job attempted by the other garage. They even arranged a taxi to pick me and my friend up from the garage and also wrapped my old wheels in bubble wrap and helped me load them into the car.

An absolute professional service from the day she was dropped off to the day i picked her up. Can't thank you guys enough!  
I would recommend them to anyone, and to echo others views too, the showroom is a masterpiece on it's own, well worth a day out just to go there!

So thanks again Bauer Millett, in particular Mitch and Chris McDonald, not to mention all the other technicians that worked on my car! Now anybody fancy a spin?  

Sorry forgot to mention, picked up the car last Friday where the handover was also first class! Little gestures like a bottle of wine go a long way!
Also have to say how pleased we are with the A500....even though it is the wife's car she now has to fight me to get the keys off me!!

Being a well brought up girl, I thought I'd do as my mum always told me and write my thank you letter promptly and this is a real thank you.

The most eagerly awaited day of 2010 happened yesterday - bigger than any Gerenal Election or Football World Cup (well, at least in this house). If I'd had to wait any longer, I would undoubtedly have been in need of psychiatric help but that is nothing compared to what Luke would have required! I don't think I've been a difficult customer, but I think "high maintenance" is probably applicable.

In some ways, it can't be hard to have a customer who is behaving like a child in a sweet shop. After all, in such circumstances, it is probably not the most difficult sale one will ever make. I was in love with the car within minutes of driving it and convinced I wanted one shortly thereafter (unlike all the other cars I'd test driven and ruled out in similarly short order). I can do excited (and did!), but what I really appreciated was the degree of enthusiam in return which was, actually, worthy of Tigger.

So, having ordered him, what happened? Well, this is the high maintenance bit. I'm not best patient and 74 days is a long time for me to contain what have been unreal levels of excitement. In itself, that lead to me weakening twice over the Sabelt seats and, at the last minute (and after an unprecedented wrestle with the conscience over the money) the Monza exhaust. Luke deserves a medal for his degree of patience over the latter and I suspect the workshop weren't best pleased at having to fit the thing at short notice either but the result is that I now have the car I really wanted which looks fantastic.

So, the big day - what can I say but another big thank you for putting him in what has to be one of the best looking showrooms in the world. He was in handsome company with the Alfas next to him. He'd been polished to within an inch of his life and looked better than either I could have imagined or he is likely to look again.

Mitch, I haven't mentioned you in this yet, but many many thanks for the test drive  ; your help; and for the influence you plainly have on the level of service BM provide.

I'm certainly grinning from ear to ear and I swear that the car is too. 








 

Being a local lad; I breezed into the Bauer Millett showroom looking at the awesome car displays! The salesman asked if I would like any help & offered me a coffee, (I like this place already I thought!) I'd been to other showrooms & none where quite this friendly! Mind made up! It was to be an Abarth for my next new car! I'd been a fan from back in the eighties!

I returned a few days later & was greeted by Mitch, who promptly took me out for a blast in the AGP SS, and what a sting it was!!! My son & I got out of the car with grins from ear to ear. Having had a good chat, it transpired the car we had just scared ourselves in was up for sale! I'M HAVING IT! Two weeks later & a first class service from Luke; I'm know the proud owner of that motor! The kids call it the beast!

The over all set up at Bauer Millett is top draw, I even received a bottle of bubbly on pick up! A sincere thank you gents, you've made buying a car a pleasure.    See u guys soon - 

I picked up my Black AGP from Bauer Millett on Wednesday and Steve dealt with the purchase for me. 

Although Bauer Millett have been very busy, I have to say that buying a car from them was an absolute pleasure from start to finish.  The showroom can only be described as absolute class.  An exceptional buying experience and I will definitely buy my next car from them.

Steve is an absolute star and you really feel like they appreciate your business.  I received a bottle of Prosseco upon collection of the car (which was a nice touch) and even had a call from Steve two days after receipt of the car to make sure everything was okay.

Thanks to Steve and Bauer Millett for selling me the best car I have ever had.

Ian.

A bit of a mixed bag review from me.

I only visited the dealer once, took and test drive and placed an order.  There clearly wasn't going to be much discount to be had, so after agreeing that they would pay for my numberplate transfer I placed an order for a new car they already had in stock, which I picked up about a week later.

After having completed all the paperwork, the salesman realised he'd missed my numberplate transfer out, and rather than having to re-do all the paperwork, would I accept a tank of fuel and some mats instead - which was fine.

Fast-forward to some 3 months later.....  I still have not had my mats, I've had at least 10 unreturned calls, when trying to speak to someone (not the salesman) about a problem with the car on delivery they were dismissive and uninterested, and when I phoned to try and get the car booked in for the blue&me not working was told they would need it for a full day to diagnose the problem and then another full day if it needed any parts.  There were no courtesy cars available and they don't do collections.

None of the problems have been resolved, I've just learned to accept that several features of the car don't work - I'm just keeping my fingers crossed that no faults preventing the car from driving develop, as the next nearest dealer to me is a 2 hour drive, each way.

So - sales was good, after-sales - definitely not.

Picked up my Record Grey A500C yesterday from Bauer Millett.  First car I have ever bought brand new - I actually bought a £2k Renault Clio from them years back when I wrote off my Fiat Punto - got me out of a fix and I have been indebted to them ever since - though this, nor the fact that they're the only Abarth dealer in the North West, had anything to do with my reasons for buying from them - simply one of the best car dealerships out there by far - absolutely superb service!