Just had my car serviced at Lispcomb.

I booked the whole thing via email - BRILLIANT!

They called me a few days before to remind me, and ask if there was anything else they needed me to look at while they had the car.

When i got the car back, it had been cleaned in and out, looking lovely.

They did forget to stamp my book, I mentioned it, the really lovely lady took the book, ran off to get it stamped. When she came back though, she had stamped "2nd Service" and filled in the info for "1st Service". She then went off and got "1st Service" stamped aswell. So i ended up with 2 stamps.... I'll have to go back to them for the 2nd service. Which, after how i've been treated, I'll be doing anyway.

Thanks Lipscomb.

Had my first service today owned the AGP since 27th March 2009 When I went to take a look at an AGP and get some figures back in febuary 2009 I was thinking because I am young and look younger than what I actually am I would not be taken seriously glad I was wrong 
Darren dealt with the sale he was very knowledgable, very friendly and very helpfull and seemed to have a passion for the brand it was probably the best customer service experience I have had 
I went down to Lipscomb to book my service few weeks ago just happened to be a Sunday and no one was there to be able to book it. Went down next day the people who dealt with booking the car in were very friendly said they would drop me off in maidstone.
On this day Darren was just driving a car out saw me and asked was there anything wrong with the car (as he saw me there on the sunday) and asked how the car was.
Today took the car in for 0900 they said they would get the car done for 1300 they took me to Maidstone like they said all good was expecting it to be done by 1300 but I did not get a phone call until 1432 to say they were sending someone to pick me up.
The bloke who drove me about said sorry for being late he was a nice, friendly bloke aswell 
I had been charged correctly for the parts as some people have had cases where they were charged for 2 cans of oil and only had 1 and a half only problem was I washed my car yesterday and was looking good it was nice of them to wash it for me after it's service and I do appreciate it only problem though was the car was covered in smeary water marks

I just wanted to say thanks to Darren for selling me the most fun car I have ever owned. Very down to earth, not pushy and a perfect salesman with a genuine love of the car he is selling.

Cheers mate.

Took the SS in last week to get a few bits done under warranty, even though I had purchased the car from another dealer they took it in with no hassle and got it back to me the same day..  and they had washed it!

I got a friendly text message the day before to remind me that it was due and all the staff were polite and very friendly

I also had the pleasure dealing with Carly (one of their sales people) a few weeks before when I was looking at buying one of their cars, she's wonderful and really knows her stuff (despite being a trainee)

10/10 from me!

Will

Can I just add a  for Ross in the parts department.

Did some investigative work for me without being asked and then suggested he ordered the part in to finally check all ok before making a sale - without wanting a deposit!

Excellent service!

Well..  I'm afraid my high opinion of this dealer has just been shattered!

Collecting my car later today with all the warranty work completed (all good).

However; they refused to even check the wheel alignment after changing front shocks & top mounts and they won't replace my esseesse badge that they damaged when they cleaned it last.

Not overly impressed with the way that I've been spoken to (after complaining) either....

10/10 for completing warranty work, 2/10 for customer service!

Will

I bought my 500Abarth from Lipscomb but they were not the first Abarth dealership I went to, the first was Romford and I was beyond unimpressed with them.  I decided to try again and drove the extra 20 or so miles to get to Aylesford and I was so very glad that I did.  I bought my car from Carly, she was brilliant, very helpful, full of information, kept me informed while I waited for the car to arrive and went out of her way to get me a good deal.  I have no real complaints as the small mark we found on the car was immediately looked into.

I love my car, I enjoyed my experience buying my car from Carly and would not hesitate to go back 

Helen 

I have had afew problems with this dealer over the past couple of months but I must say since they have has a restructure of there staff they have improved. Only moan now would be they don't ring when they say they will