Went in for the air bag safety update. heidi on the servicing side who booked me in was very pleasant.

While i waited, i catched up with tony wilson who rememberd me and my brother from 6 months ago when we did the deal. the update was quicker than i thought, about  15 minutes or so lol.

i had 2 small issues.1 the side skirt and 2nd a square on the roof that wasnt aligned right where the ariel is on. i wasnt going to say nothing as i thought they wouldnt go through the trouble for a little niggly thing.however i did mention it and they was fine about it and ordered me a replacement square.

a replacement side skirt was ordered to replace my drivers one, and heidi told me they tend to come in damaged so have to keep going back but all going well they should be in 4 days.i was expecting them to be sent back a few times. however 4 days later the skirts arrive in fine condition and ready to be booked in.

i explained to heidi that i wont be able to come in now til february. she said she  they only normaly keep the parts for a few days or so but told me to speak to debbie on the body shop section.

spoke to deb the following day and she knew my concern and said its fine and theyl keep it til feb and to ring them up a month or so before to book it in.

no complaints what soever.

im just hoping they do the square better this time and hope the paint on the sideskirt matches.

so far platts have been efficient and not given me any grumbles or excuses and been very fast.

Once again, credit where credit is due.

Car went in as rattle had started again, went out with a tech who heard the noise within 10m of leaving the dealer, they said they would keep the car possibly for 2 days and would let me know.

Fiat service left me a voice mail AND e-mailed me to say they needed to keep the car overnight for parts to arrive (no problems as i had a courtasy car)

Left me a VM and e-mailed me again today to let me know the car was ready - so far... no rattle.
  again.

Actually enjoying dealing with Platts at the moment...

update on the work carried out and i collected today.

i originaly rang reece at fiat uk explaining work was missed out or damaged and he immediatly sent me £100 worth of vouchers.nice lad and always returned my calls and was very prompt in trying to resolve my complaint.

work done at platts:

1)chequered roof was done by a lad called craig.he was patient with me being picky and reasured me he would improve my wonky square decal. i found he did a fantastic job,i spoke to him and he left me with full faith that he could match the chequerd roof in color and make it look likea full square and make it look even.(see picture below)  his company is www.a2bgraphics.co.uk. strongly recomend craig if you want any decals or wign writing done as he seems a very enthusiastic chap doing his work.

2)b+m back working and the new update seems to have ironed out all the anoying glitches iv had with it in the past

3) side skirt that had paint chipped when i collected it 1st time has been touched up

4)Above the side skirt there was two stone chips which they touched up

5)Service book was stamped as they missed it the 1st time

6)free mats was thrown in as promised by ian carr the service manager because of the inconvinience that i had to take it back to get the jobs re done.

deb on the body work section, really nice lady and kept me uptodate and made sure everything was done properly this time around.

i was left disapointed the 1st time around as i think there was mis comunication on what i wanted done but platts made sure this time around everything was done so thanks guys

P.S Thanks to  tony for letting me hear the monza on a car outside....oooft i want one now

Top marks to Platts Garage, Stafford. Found my AGP was leaking oil last night after my recent service.
Took it this morning to Platts and they checked it out for me there and then. Even though they hadn't done the service they still sorted out the problem and charged it to FIAT under warranty. I suppose it helps if you know the people you're dealing with, and I've known John on reception for years from when I used to get my FIAT parts from him when he worked at the now defunct Bostons of Milford.