Research Garage, Nuneaton
Eliot Park, Nuneaton, Warwickshire, CV10 7RF
Phone: 02476 377170
Fax: 02476 383806

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OK i had an edge on my pads which has now gone, and while the brakes still squeak in the cold i'm told this is due to the temperature of the compound - they aren't built to go at slower speeds so need "a good thrashing" to keep them up to temp.

Still, the technician explained everything about the brakes to me, and more - i was very satisfied with the information he gave me and the testing they carried out. Top marks.

Old Boy and I are also happy with our experience at Research.  Part ex'd a Fiat Punto Sporting for our GPA and been back since to get the SS kit fitted.

Ian, Martin, Steve and Mark (I think that is the technician's name) are courteous and knowledgable.   

had a good test drive there, wasnt rushed, ian took me on a varied route  (was offered a solo drive which was nice, but not knowing the area at all it would not have made sense!)

the showroom is pretty impressive. offered drinks, a play around with the big screen configurator etc so no complaints there.

and i bought in the end, with a fair p/x to boot - so they cant have done too bad!! 

as ever with fiat (sorry, abarth) dealers, time will tell if the aftersales matches the sale 

Great all round experience, nice people,so far everything I would expect of a car dealer

So now I have my new A500 I suppose I had best leave some constructive feedback, and I am not doing this because Ian threatened me 

In short.....

I have nothing but positive comments to say about the experience of dealing with both Ian (mainly) and Ben (whilst Ian was on holiday) during the purchase, wait and delivery of my car.

Both were fantastic to deal with (i hate the word deal as it sounds so crass).  The service I received was excellent and I look forward to putting more business their way in the future.

Right I think I'd better give a quick update now the car has been looked at.

I was called by Kevin after a member of staff read this thread, the car was booked in for two days later, I was given a courtesy car for the day, the garage did well to do the brakes and suspension in a day as I was due to leave for the Isle of Wight the following morning, upon getting the car home I realised there were greasy hand prints all over the front wings and paint chipped off on the lip of the nearside front wing, presumably from tools? So wasn't best pleased but decided not to call as I'd be in a bad mood for the holiday. The brakes are still quiet so can't fault that, although the suspension knocking is still there so need to get the car in again when I'm a bit less busy and will mention the damage to the wing in hope they cover it and any other car's worked on in future 

Im all with james there on the phone call side of things they never call you when you want something done but if its regarding some good news for them for once (when I was daft enough to think the squeeking had stopped) I got a phone call back only 15 mins after I left the garage. As for damage to the car I seen that Damage on his car with my own eyes and it Clearly wasn't a stone chip like they tryed passing it off as.

As for the staff though I cant fault any of them Briliant when I bought the car and still briliant now when it comes to me trying to get my brakes fixed once and for all (still waiting on that one though, think I will be for a while seems like they have given up on the AGP brakes). They are only shocking at returning phone calls. but over all I'll give them 8 out of 10.