I reported a cracked seat handle surround back in the summer and RH said they would order a part and give me a call when it arrived.  I didn't hear anything, but the cracked part was sort-of 'out of sight, out of mind', so I just let it lie and thought I'd mention it when I had my next oil change.
A couple of weeks ago I booked in for the oil change and mentioned the cracked part again.  My wife took the car in at 12:30 as arranged.  They had said when I phoned that it would only take a couple of hours, so she expected it would be fine to pick my daughter up from school.  When she arrived they told her it might take 2.5 hours, so I ended up having to arrange some childcare just in case.
In the end, she just got away in time, so the original estimate was good.
I arrived home from work, expecting a quite big bill for the replacement of the seat handle surround, but was very pleasantly surprised that I hadn't been charged at all, even though trim is not covered under the 3 year warranty.  My wife had also been given a free winter care kit with screen wash, de-icer and a chamois sponge thingy.  So, all in all, great service from RH.  Thanks if you're looking.

Regarding the previous post, I think the garage should have given much better support, given that you had made a special journey to give them a chance to show they were a decent, caring dealer.  Very poor.

I fixed my squeal by cleaning up the pads and making sure they could move freely.  I had reported this squeal to RH ages ago, so you definitely weren't the first to tell them.  The wind noise sounds like a poorly fitting door seal.  I've not had any washer wipe problems so I can't comment on that one, but given the lengths you'd gone to to go to them, you'd think they could have taken one out of another Abarth to replace yours.