Wallisdown Road site for any warranty work - Not so good!!
That is definitely the downside of the operation. Just had my two year service done, which as everyone on here knows (hang head in shame if not) should include a change of brake fluid. I checked when I booked it in that it would be done and (because of previous poor service with my other Fiat 500) I made a point of including a letter to that effect. When I called in to collect it I was told everything had been done and that there was one advisory, Yep! that's right, they told me that I needed to have the brake fluid changed. After not getting anywhere with reception I asked to see the manager and we went over the schedule printout. I indicated the line where it stated; "Brake Fluid to be changed at 36,000, 72,000, 108,000
OR at 24 months" but apparently there is nothing that appears on the VDU schedule that states this. Anyway, in the end I managed to get them to take it back into the workshop and change the fluid but when they tried to charge me another £64 for the priviledge I made enough fuss that resulted in me having it FOC as a goodwill gesture.
At £419.00 there was no way I was paying extra for changing the fluid.
The other strange thing is that according to the computer schedule, the spark plugs have to be changed at 2 years, irrespective of mileage. As it happens my car had just got to 10,300 miles so it would have made it to the third year service before needing them replaced but I had already made up my mind to have them changed early so I avoided that argument. But I did suggest that they get their IT dept to sort these two items into proper order as they obviously don't know the difference between mileage based and time based components.
Westover Sports Cars are excellent, it is such a pity that they cannot share their Lotus workshop with Abarth though.
<edit> Just noticed that they carried out a FREE safety inspection whilst it was there, surely there can't have been anything on that sheet that wasn't covered in the initial service.
