Author Topic: RESEARCH GARAGE (Read 1537 times)

ginger · « **on:** January 05, 2012, 07:53:40 PM »

What are Research garage like to deal with ?

corsa · « **Reply #1 on:** January 05, 2012, 07:56:37 PM »

You might want to use the Search function

http://www.abarthforum.co.uk/dealer-feedback/research-garage-nuneaton/

DavidU · « **Reply #2 on:** January 05, 2012, 09:48:45 PM »

thecatman · « **Reply #3 on:** January 06, 2012, 06:14:50 PM »

in my experience, very good pre-sales...very poor post-sales. my experience, of course.

scorpione bianco · « **Reply #4 on:** January 07, 2012, 05:41:15 PM »

In my experience ALL dealers are good in the pre-sales area but are let down by their after-sales.
You also need to bear in mind that the Fiat dealer network, as a whole, is not renowned for its customer service.
Fiat is marketing Abarth as a stand-alone franchise at a much higher (customer expectation) level. However, as a large proportion of Abarth dealers are Fiat dealers this does not bode well. I think the Abarth/Fiat dealers do not realise they are dealing with an entirely different type of customer to the one who purchases a Fiat 500 Pop.
This needs some education on the Fiat side. Hopefully this will come to fruition. In the meantime it is the car's reputation that is driving sales NOT its dealer network.
Discuss.

Salvos_White_Abarth · « **Reply #5 on:** January 07, 2012, 07:20:00 PM »

In my experience excellent sales from platts, i did have slight warantee issues after i bought the car that was slightly long winded but overall the issues was sorted to an high standard and also fiat uk (headquarters) have been excellent in returning calls and resolving the issues to my satisfaction and i hope they keep up the good work.

Paula · « **Reply #6 on:** January 07, 2012, 07:29:36 PM »

I've been hugely disappointed with my experience. I don't really see he point of spending all that money on the showrooms if they can't get the basics right.

If you look at the dealer threads ignore the pre sales experience - everyone's gonna get a good service when they haven't handed any money over yet.

Paula · « **Reply #7 on:** January 07, 2012, 07:32:41 PM »

Quote from: scorpione bianco on January 07, 2012, 05:41:15 PM

I think the Abarth/Fiat dealers do not realise they are dealing with an entirely different type of customer to the one who purchases a Fiat 500 Pop.

I disagree with that, wanting to give your car to a garage and expecting it to come back undamaged in a timely fashion, with all the problems fixed, genuine parts used and not to be told that things are worn out when they are not is pretty universal.

Salvos_White_Abarth · « **Reply #8 on:** January 07, 2012, 07:40:45 PM »

I think experiences will vary from person to person and situation to situation and luck of the draw really.

lloyd · « **Reply #9 on:** January 07, 2012, 07:42:13 PM »

the best abarth dealers are KIA dealers, can't explain it

Hozepipe · « **Reply #10 on:** January 07, 2012, 07:43:14 PM »

Quote from: Salvos_White_Abarth on January 07, 2012, 07:40:45 PM

I think experiences will vary from person to person and situation to situation and luck of the draw really.

Is that really acceptable though

Paula · « **Reply #11 on:** January 07, 2012, 07:52:33 PM »

Aaaargh I'm about to agree with Hozepipe on something - I may need a lie down in a nice dark room.

I've realised recently that some people really enjoy the general bartering and dealing with shifty dealers trying to get one over on them - like its a competition to win But I spend all day at work trying to make them best of hugely difficult and sometimes distressing situations and get any sense of challenge i need from that. I want my car to bring a little joy and, most importantly, no stress into my life. I'm also not keen on grim movies or tv program's either for the same reason.

Paula

lloyd · « **Reply #12 on:** January 07, 2012, 07:58:34 PM »

my favorite film is Leon

Paula · « **Reply #13 on:** January 07, 2012, 07:59:26 PM »

Actually I quite like fight club

Paula

Andrew · « **Reply #14 on:** January 07, 2012, 08:05:33 PM »

I would quite like this thread to return back to Research Garage