The requirement for identity is to do with AML and although someone at the dealership may have seen it 3 months ago requirements are very strict for what we term compliance purposes it does tthough varry slightly from bank to bank. 

I am stuck with this one now as I signed all the forms yesterday and expected to be driving it by the end of the day.  The payment misunderstanding was caused by two salesmen dealing with it.  I had not supplied proofs etc back in June and was just getting the quotes.  I assumed <hindsight> (foolishly) </hindsight> that once I had ordered the spec of my car I would be also signing the documents on the day of handover after proving who I was.

At the last point yesterday when I was told it wasn't going to happen, one of the bosses was stood next to the salesman and said nothing.  I raised my voice slightly and mentioned that I'd come and gone several times into the dealers for various bits and pieces to be processed, sat quietly and patiently while he did the other handovers, and that I was a bit miffed.  I got told that there was nothing he could do to speed things up, and it was implied that the whole mix up was my fault!

Well I hope it happens today.  My fingers are crossed

Hi,

Dealers are shocking and what they did was disgraceful. Check with your credit card co, section 75 does give you certain protection as long as you spend over 100 quid which you did, but as others advised deposits are difficult to get back. We did manage to get 1000quid deposit back from Audi whe they didn't deliver on numerous promises. Also worth speaking to another dealer see what they will do for you if they take your car from the dealer it's at!

I feel for you.... I really do.

Its a pile of smelly stuff, and the dealer has let you down.

However, try to stay focused on what this is all about.... at the end of the rubbish you will get your car - and trust me (owner for all of 1 day) it **will** all be worth it when you get behind the wheel.

Chin up, and focus on the important bit - your car, and how much fun you will have with it

Goldie

If the dealer has registered the vehicle it means that the vehicle is now in an interest bearing status in the dealer stocking plan so they are having to pay interest charges to FGA if it has not been has not been settled or if FGA have been settled then the dealer will be incuring interest charges from their bankers on their bank overdraft. Either way it is costing them money and should be making it even more of a prioity for them to get sorted in order to try and regain any degree of customer satisfaction.

Contact the Dealer Principal and the Managing Director and express your disatisfaction to them if you have not already done so. 

hmm my sales guy was brilliant had some issues with the service department though - they never seem to have parts in stock - even brake pads!!

Glad to hear it all got sorted and your driving around with the  firmly in place. Have fun!