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Author Topic: Gearbox "chatter" on new 595 Competizione  (Read 6297 times)

Offline 124Abarthreplica

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Re: Gearbox "chatter" on new 595 Competizione
« Reply #15 on: March 10, 2021, 07:32:57 pm »
I also despair... :(

Have they provided you with a replacement car whilst yours is in?


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    Offline Dread

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #16 on: March 10, 2021, 08:40:44 pm »
    Nope.

    I requested a courtesy car AGAIN today and was supposed to get a call back to organise it. Never happened. Asked to have the technical emails from Arnold Clark to Abarth and vice versa copied to me. Never happened.

    Even the Abarth customer service representative I spoke to today was perplexed as to why I was having to run around in a 20 year old Yaris (my Gran's old car). He couldn't get his head around why Arnold Clark wouldn't have given me a courtesy car when they can bill Abarth for it.

    You couldn't make it up.

    Offline 124Abarthreplica

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #17 on: March 11, 2021, 08:56:18 am »
    Depending on how you financed the purchase, contact the lender to help you?

    Offline 695C

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #18 on: March 11, 2021, 09:13:35 am »
    Escalate escalate escalate - talk to someone who has the power to make decisions. Harsh tone untill it is escalated to the right level and then a forthcoming and 'my problem is obvious to everyone' tone when in contact with the right person.

    Offline Dread

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #19 on: March 11, 2021, 04:01:09 pm »
    I bought the car outright, so no joy there.

    Also, I'm well aware of the old adage "Don't speak to the monkey, speak to the organ grinder". I've escalated thing s to a point where even my MSP (Member of the Scottish Parliament) is involved.

    Oh, and I finally got offered a courtesy car today from Enterprise car rentals. I was told to expect an equivalent car to a 595 Compeitzione. Their offer ?. A Hyundia i20 for which I would be fully liable... :thumbd:

    Offline Dread

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #20 on: March 19, 2021, 04:15:52 pm »
    Important Update.

    So, I've finally had some explanation as to what is going on.

    First off, my car is STILL at the garage. That's nearly 3 weeks now and I've been told that the 3rd and 4th gear synchro's that were ordered have not arrived yet. ETA is middle of next week. So, I MIGHT see my car (after nearly a month) at the end of week.

    Apparently the reason that Abarth don't just want to fit a new gearbox is because all new box's have also been built using defective 3rd and 4th gear synchro's. Seemingly, there are supposed to be  brass synchro cones on 3rd and 4th gears, but the defective ones are just carbon. So if you have bought a new 595 in the last few months, make sure that you don't have a metallic rattle coming from your gearbox on a cold start. I've been told that 50 of each are on their way into the UK right now, so that's at least 50 cars !. :o

     

    Offline Dread

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #21 on: March 26, 2021, 10:54:13 pm »
    Final update !.

    So, I got a call from the service manager at the dealership today to ask if I would like to see inside the gearbox now that it has been opened and cleaned. I said yes and went along this morning.

    Okay, so the visible damage even before they began stripping out the components was severe. There were metal splinters the length of your pinkie nail and extensive scoring to the gears themselves. There was a chip out of a reverse gear tooth, (which explains the car jumping out of reverse) and the metal contamination in the oil was like a child had just poured glitter into it.

    They were talking about trying to replace ALL of the internals in the gearbox, to which I said, NO !. I pointed out  the minimum I would accept would be a factory sealed brand new gearbox, but that my preferred option was to reject the car.

    I spoke to the general manager and pointed out that under the Consumer Rights Act 2015, they had now exhausted their one attempt at repair or replace as they had ordered 3rd and 4th gear syncro cones as the final fix and that had now failed to resolve the issues. They have also had the car for nearly 4 weeks and any additional fix would be an open ended timescale.

    So, they have now taken the car back and given me a full refund. A like for like replacement isn't an option for now as there appear to be a large number of defective gearbox's that have been fitted to recent 595's and there is no guarantee that any replacement wouldn't be faulty.

    Additionally, the dealership are at present unable to order any new gearbox's from Fiat/Abarth as they are all now showing on their system as being reconditioned. I wonder why...

    So, basically I'm left now looking for another car. Back to thinking about that new Civic Type-R I guess...


    Offline 124Abarthreplica

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #22 on: March 27, 2021, 09:06:16 am »
    Well success but at a cost to you and your sanity.

    Shame it had to go so far.

    Wish you well with your future purchase :wave:

    Offline vialli

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #23 on: April 28, 2021, 09:39:40 pm »
    Bought a new "comp" 3 weeks ago ,just coming up to 300 miles and when I went out in it today I noticed a strange whirring /rattling noise at cold start, disappears when I push the clutch pedal down.just been reading this post ,think I may have the same issue.

    Offline Bishopton

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #24 on: April 30, 2021, 04:04:06 pm »
    Picked up MY21 Comp in March.   
    Appears I may have this 'issue' too; I have the same noise at cold start up
    Again, disappears when clutch engaged
    Waiting on dealership getting back to me re courtesy car so they can get it booked in
    I previously sent them a video but they couldn't really hear the sound clearly

    Offline Reevey

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #25 on: May 17, 2021, 08:42:01 am »
    Hi,  I am having almost exactly the same issue as yourself. I bought my new 595 Turismo on 16th feb. I noticed a rattling noise particularly on cold mornings. Noise went went I pressed the clutch. I booked the car into Motorvogue. They initially thought it was the ‘ clutch plate bearing’ on inspection they thought it was the gearbox which they wanted to replace but ‘Technical in Italy’ would not allow it ( too costly) 3/4th synchronisers were changed. I was told the car was fixed. Went to collect it.. My car was still making the same noise so they kept my car. The dealer still thinks it is the gearbox.
    Currently waiting for ‘another’ synchroniser to be delivered from Italy. Which is not in stock.  The dealer has had my car pretty much for 3 weeks already and I am no further forward.  I adore my care but I am so bitterly disappointed

    Offline Noz_Brown

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #26 on: May 19, 2021, 06:24:54 pm »
    I have a 595 comp that I bought in Feb and share ownership with the dealer 7 weeks on my drive and 5 in the dealerships workshop.  The dealership (cars2 Barnsley) have been amazing diagnosed the car 3rd & 4th synchros replaced to no avail. Now been back at the dealership for 4 weeks waiting for a modified part to arrive but no one knows if or when it will arrive.  The worst part is that the dealership ordered a new gearbox which has arrived but Fiat Technical are refusing to let them fit it because it may have the same fault as the box in my car.  I think rejection is my only option now  :-[ sorry for my rant.  Has anyone had the modified synchro fitted yet?

    Offline Reevey

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #27 on: May 21, 2021, 03:17:11 pm »
    Just had a call from Motorvogue.. They tell me it Will be a modified Synchro they will fit when it arrives!! I’ll keep you posted  :)

    Offline Noz_Brown

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #28 on: May 27, 2021, 10:53:55 am »
    Just an update, the dealership are in reciept of the modified synchros and are being fitted today, I will give you all an update when I pick the car up.  Here's hoping this solves the problem once and for all.

    Offline Reevey

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    Re: Gearbox "chatter" on new 595 Competizione
    « Reply #29 on: June 03, 2021, 10:07:20 pm »
    Finally collected my Turismo today :-) Modified 3rd/4th synchro’s have been fitted. The noise has gone and it is driving well!  Whilst I was disappointed and frustrated that the initial repair did not fix the fault.   I am very grateful for the support I got from the service manager at Motorvogue.  So happy to have my car back!

     

    hungry