Stay away from Aviva / QuoteMeHappy and their repairer Solus ARC.

On Monday 16th February Solus ARC decided that they wanted their courtesy car back.

So without advising me they walked into my company's car park and took the car - with all my belongings contained in it.

Yes, without warning, and certainly without due process.

Naturally I only discovered this later during the day when I left the building.

Not having heard anything from Aviva / QuoteMeHappy or Solus I declared the car stolen to the police.

Of course Solus never bothered to tell me that they took the car back. This I heard from the police on Thursday 19th.

Today I went to Solus to retrieve my belongings.

I was horrified to discover that three items were missing:

[INDENT]- My passport
[/INDENT]- A pair of expensive binoculars
[/INDENT]- A camera lens
[/INDENT]
Total value around £7500.

The excess on a claim is £330 and the maximum payout for personal effects is £150. Nice one Solus.

Meanwhile my initial claim continues with QuoteMeHappy / Aviva.

So months ago they offered me a cash in lieu settlement based on a misvaluation of my car.

Naturally I supplied evidence that the valuation was wrong. They accepted this.

Today the matter is still not resolved but now because the car's valuation is higher they no longer want to offer a cash in lieu settlement and NOW they are citing car safety as the reason why. Double standards? Totally.

Any advice anyone?

County Court? Any other ideas?

Your input would be appreciated.

Thanks.

Possibly the slowest response in history from me...Yes, I did report them and in the end they found in my favour.

Still, almost a year of pain in the rear without a car.