Abarthisti

Abarth Cars => Blue&Me => Topic started by: richbrowne on September 30, 2009, 08:14:45 pm

Title: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on September 30, 2009, 08:14:45 pm
Hi guys,

I have now taken possession of my A500 EsseEsse and am on the whole very happy. However I have a quirk with the Blue&Me on-screen text language. The screen options are listed in Italian. However the voice commands are in English, as are the Dash menu options (Passenger Airbag settings etc).

I have tried to update the system with software release 5.4 in an attempt to change the language to English, however when I try this I get the on screen error 'error:10'. To overcome this error I have tried the following:

    * Re-setting B&M by disconnecting the battery and then trying the re-install.
    * Using another new Sandisk Cruzer USB stick.
    * Installing eco-Drive, downloading the data from B&M and then trying the 5.4 update.
    * I even tried updating the voice language to English again to see if by some small chance this would also change the screen language but it didn't, however the language update did work!

If at all possible I'd rather resolve the issue myself as unfortunately my dealer is 140 miles away. In addition, it seems flipping crazy that it isn't easy to alter the language in a simple way?!


I have read on the Fiat Forum that others have had a similar issue. Does anyone know how the problem was actually resolved please (other than take back to dealer)?


Thanks in advance for any help.

Rich.
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: AlexK on October 01, 2009, 12:52:13 pm
Have a look through the Blue&Me sticky (https://www.abarthforum.co.uk/blue-and-me/blueme-information/) - there's a link to Fiat.com (http://www.fiat.com/cgi-bin/pbrand.dll/FIAT_COM/showroom/showroom.js[email protected]@@@[email protected]@@@&BV_EngineID=cccfadefedmjjglcefecejgdfkhdfji.0&contentOID=1074063122) where you can download the language files, and instructions on how to install them.

Good luck. :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: euroboy on October 01, 2009, 01:35:52 pm
Indeedy you will need to install the English language pack - doesnt take that long  :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 01, 2009, 03:13:25 pm
Thanks for your help guys but the language packs only relate to updating the voice commands, not the actual language of the on-screen text. I have tried and no-cigar!  :thumbd:

Latest Update: John has just called to say that he has spoken with Abarth and they know of the issue and are looking to release a software patch in the near future to change the language.

In addition, they have stated that the 'error:10' occurs on my system when trying to re-install release 5.4 because 5.4 is already installed. I knew that 5.4 was already installed and had wondered if this is what the error related to but had incorrectly assumed that if the error related to this it would be documented with the 5.4 update; bad assumption!
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: John501 on October 01, 2009, 03:14:15 pm
The Language pack wont help on this one I'm afraid, there is a software problem with Rich's car that Turin are looking into.
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 01, 2009, 03:18:31 pm
The Language pack wont help on this one I'm afraid, there is a software problem with Rich's car that Turin are looking into.
Just beat me to it John. :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: Trooper on October 01, 2009, 07:04:13 pm
Had a similar problem on my Spider the whole B+M stopped working and will not recognise English voice commands
dealer says it needs a new B+M unit but needs permission from AR to do it so im still waiting :(
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: fraserwh on October 01, 2009, 07:53:23 pm
Hi
just collected my 500esseesse from Thames today and it has the same problem. They tried to reset it 2 or 3 times before I left but it wasnt resolved...I guess there is a batch of them...the whole B&M thing is too b clever for its own good...I bet if it was made by Bosch it would work!

Guess I'll have to be patient and wait for patch or upgrade.... :whistle: I dont really mind the radio set to fortissimo!
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: simer on October 05, 2009, 05:08:17 pm
I bet if it was made by Bosch it would work!

...and I bet if it was made by Apple it would work - bound to be Microsoft that has buggered it up  :)
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: needsmust on October 05, 2009, 06:02:06 pm
If it was Apple it would have a bizarre connector and cost more.   :whistle:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: libebcnof23 on October 05, 2009, 10:44:56 pm
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 06, 2009, 12:39:20 am
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
How long ago did you get the language changed please?
I ask this because Abarth have detailed this as an issue with a few cars and they are currently putting together a software fix. If you have had the same problem then I would assume a fix has been supplied very recently and may now be available?
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: libebcnof23 on October 06, 2009, 01:14:49 am
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
How long ago did you get the language changed please?
I ask this because Abarth have detailed this as an issue with a few cars and they are currently putting together a software fix. If you have had the same problem then I would assume a fix has been supplied very recently and may now be available?
As far as I remember would have been around june as I had not had the car long
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 06, 2009, 01:18:41 am
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
How long ago did you get the language changed please?
I ask this because Abarth have detailed this as an issue with a few cars and they are currently putting together a software fix. If you have had the same problem then I would assume a fix has been supplied very recently and may now be available?
As far as I remember would have been around june as I had not had the car long
Interesting, thanks.
And you are sure your problem was the same as mine; i.e. the actual on-screen B&M language (not the spoken language) displays text in Italian?
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: libebcnof23 on October 06, 2009, 02:56:39 am
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
How long ago did you get the language changed please?
I ask this because Abarth have detailed this as an issue with a few cars and they are currently putting together a software fix. If you have had the same problem then I would assume a fix has been supplied very recently and may now be available?
As far as I remember would have been around june as I had not had the car long
Interesting, thanks.
And you are sure your problem was the same as mine; i.e. the actual on-screen B&M language (not the spoken language) displays text in Italian?
Yes exactly that ,the spoken language was English but the display was Italian
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 06, 2009, 12:24:55 pm
Had the same problem on my AGP took it back to Research and they stuck it on the laptop and sorted it in about 20 mins ...top blokes  :thumb:
How long ago did you get the language changed please?
I ask this because Abarth have detailed this as an issue with a few cars and they are currently putting together a software fix. If you have had the same problem then I would assume a fix has been supplied very recently and may now be available?
As far as I remember would have been around june as I had not had the car long
Interesting, thanks.
And you are sure your problem was the same as mine; i.e. the actual on-screen B&M language (not the spoken language) displays text in Italian?
Yes exactly that ,the spoken language was English but the display was Italian
Do you know how they resolved the issue please?
I suspect your system may have had an earlier software installed than the latest 5.4?

If this is the case, they likely applied the new 5.4 update which also changed the language to English. My system already had 5.4 installed and will not allow me to re-apply the update to change the language.
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: iain500 on October 06, 2009, 02:12:48 pm
Shouldn't your dealer be sorting this out Rich and offering a loan car whilst they get to the bottom of it? It's hardly a good advert for the brand to simply say it's a fault and the factory are working on it. Pretty poor effort I'd say  to release a not inexpensive brand new car to a customer like this :thumbd: Seems like they should reload version 5.3 if the language worked on that.
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: iain500 on October 06, 2009, 02:33:26 pm
PS Rich, you need to update your sig to include "wonky B&M option".

Who runs the B&M support desk at your dealer - Moss and Roy? (In a strong Irish accent) "Hello, IT. Have you tried turning it off and on again? Oh.... you have. How about disconnecting the battery?"  ;D
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: libebcnof23 on October 06, 2009, 04:55:24 pm
Do you know how they resolved the issue please?
I suspect your system may have had an earlier software installed than the latest 5.4?

Apparently they wiped it and re-booted they said they had a few with the same prob.

Admin: tidied-up quoting.
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 06, 2009, 06:03:33 pm
Apparently they wiped it and re-booted they said they had a few with the same prob
Any idea what they meant by 'wiped' please; did they have a setting where they could remove the software which then allowed them to re-install the correct version of 5.4?

Maybe it's best if I just gove them a call.

Quoting of doom cleaned here too
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 11, 2009, 07:14:31 pm
I have just come back from a long weekend away with my family in Italy. I had a choice of small cars to hire and chose the Fiat 500 because I know the controls well. Guess what...


Yep, you've likely guessed it. The Blue&Me system's voice recognition was in Italian but the onscreen text was in English! Exactly the opposite of my A500. ???

I initially thought this might be due to the hire market being implemented mostly by the English; however if this was the case why is the voice recognition in Italian. Very bizarre! :o
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: iain500 on October 11, 2009, 08:54:52 pm
I have just come back from a long weekend away with my family in Italy. I had a choice of small cars to hire and chose the Fiat 500 because I know the controls well it was the cheapest car available and I'm tighter than two coats of paint.

EFA  ;D
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: richbrowne on October 12, 2009, 12:14:08 am
I have just come back from a long weekend away with my family in Italy. I had a choice of small cars to hire and chose the Fiat 500 because I know the controls well it was the cheapest car available and I'm tighter than two coats of paint.

EFA  ;D
Can't quite see what Essential Fatty Acids  ;) has to do with it but yep; the price was right ::) :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on January 16, 2010, 05:04:16 pm
Me too my friend... Italian on the dash in my new Abarth.  Dealer says it needs a new "Brain"!  Surely it can't be that difficult to fix? ???????????????
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: fraserwh on January 17, 2010, 06:17:11 pm
mine remains the same...since I got the car on 1st Oct...numerous promises from Thames about sending me a stick with a patch on it but b***er all ever arrives. I guess I should get an Italian / English dictionary!
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on January 19, 2010, 06:35:54 pm
Ok so mine is due in this Friday for a new "Brain".  Let's see if that fixes it!  Will keep you posted! :pray:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: frantic on January 27, 2010, 01:43:04 pm
Did the " new brain " work??

very interested as we have the same problem.

Fiat and the dealer have no idea how to fix this problem
 :thumbd:

frantic
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: assetto tech on January 28, 2010, 01:33:09 pm
guys there is a download available for this problem, it is only available through the teseo site at dealerships,
they need to look up recall campaign 5344 and run through service news 55.44.08 of 07/11/08,
this will take them to the correct download
the file is Bonifica C1_199Small2_Europa.zip (european nations except turkey)
hope this sorts out your problems

Mal
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: frantic on January 28, 2010, 06:15:01 pm
assetto tech, thanks for the heads up,

when fiat or rockingham can be arsed to call me to sort this problem out, then i will tell them this info. I have had this problem from new (over five months ) , and i have lost patience several time's!

if what you say is correct, then why does fiat or rockingham not know how to fix this ?

the car has been back three times, with no joy. plus fiat have had a tech case running 3 times also.

i just don't get it.

product's great, dealer and fiat are sh*t!

first and last, always the way, it's not the products fault, it's the back up that let's the rest down

frantic :thumbd:

ps, it's in the hands of my finance company   
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: assetto tech on January 28, 2010, 06:41:03 pm
Ok so mine is due in this Friday for a new "Brain".  Let's see if that fixes it!  Will keep you posted! :pray:
fitting a new convergence unit (brain) probably wont sort it,
i fitted a new con unit on sat for a different fault than this and still had to change the display language and voice language
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: assetto tech on January 28, 2010, 06:45:21 pm

if what you say is correct, then why does fiat or rockingham not know how to fix this?


ive no idea mate, have a drive upto the north east and i'll fix it for you. :thumb:
the download isnt actually in the abarth section but in the fiat 199 grande punto section and there are quite a few downloads for blue and me on there
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: frantic on January 28, 2010, 07:31:01 pm
shame really, moved down from north yorkshire about two years ago, due to work, beautiful part of the world.

Now stuck in the arm pit of the country, flat midlands!
 ;D
 
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: libebcnof23 on January 30, 2010, 08:23:52 am
shame really, moved down from north yorkshire about two years ago, due to work, beautiful part of the world.

Now stuck in the arm pit of the country, flat midlands!
 ;D
 
Arm pit of the midlands indeed.... anatomically speaking its a bit south of there ;D
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: frantic on January 30, 2010, 06:24:12 pm
Arm pit of the midlands indeed.... anatomically speaking its a bit south of there

don't get it ?

anatomically what ? what are we dissecting ? or are we looking at which parts go where ?

who knows

 :P
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on January 31, 2010, 09:21:36 am
guys there is a download available for this problem, it is only available through the teseo site at dealerships,
they need to look up recall campaign 5344 and run through service news 55.44.08 of 07/11/08,
this will take them to the correct download
the file is Bonifica C1_199Small2_Europa.zip (european nations except turkey)
hope this sorts out your problems

Mal

Great Post.  Will try and report back.  Appreciate the help!
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on February 03, 2010, 08:21:35 pm
Still waiting for them to confirm whether they have tried this fix.  In the meantime, they want to replace the whole dash unit!  It will take 2 days to do and not sure I want to run this risk.

Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: frantic on February 03, 2010, 09:05:36 pm
hi guy's

it's finally good news from me! bertie now talks in english! i took your instructions into the dealer, they said that it would not work, they then talked to fiat, who advised to change the dash head ( speedo bit ). Then reinstall the software plus milage, hay presto, it work's!

albeit 6 months later!

just got get the heater fan sorted now!
 :thumb:
     
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: assetto tech on February 05, 2010, 01:29:53 pm
hi guy's

it's finally good news from me! bertie now talks in english! i took your instructions into the dealer, they said that it would not work, they then talked to fiat, who advised to change the dash head ( speedo bit ). Then reinstall the software plus milage, hay presto, it work's!

albeit 6 months later!

just got get the heater fan sorted now!
 :thumb:
     

ive done a few recalls with the software and that has sorted it,
there has been a couople of cases where the instument panel part numbers dont match up and correct ones have been fitted.
glad its been sorted :thumb:
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on February 05, 2010, 06:49:28 pm
Guys, just to be clear the fix requires the instrument panel (dash) to be replaced and software updated, right?  If so, how easy is it to do this job?  I don't want a car with loads of creaks!

Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: assetto tech on February 05, 2010, 08:08:25 pm
Guys, just to be clear the fix requires the instrument panel (dash) to be replaced and software updated, right?  If so, how easy is it to do this job?  I don't want a car with loads of creaks!



might not be in your case though but an instument panel replacement and software flash would take about 1-1.5 hours,
no idea why they want to take your dash out!!!!!!! ???
Title: Re: Blue&Me Screen Language Change from Italian to English
Post by: nigrellv on February 05, 2010, 08:18:48 pm
I see, probably me just assuming they need to take the dash out.  So the instrument panel can be changed without doing that then?

Thanks for your help.