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Author Topic: Arnold Clark, Glasgow  (Read 34225 times)

Offline Niall Cochran

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Re: Arnold Clark, Glasgow
« Reply #30 on: March 29, 2012, 07:39:28 pm »
Had my 9K oil change done yesterday. Everything seems fine, Asked for the car not to be washed and it wasn't  :thumb:

And it was a little cheaper than Edinburgh...
2011 A500+SS Koni (Added May 2012) / White / Black Stripe / Titanium SS + Petals / Black Leather / Climate / Dipping Mirror

AbarthForum.co.uk

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    Offline Anm

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    Re: Arnold Clark, Glasgow
    « Reply #31 on: June 18, 2012, 07:23:34 pm »
    Hi,
    So took my ape into get checked out under warrente.
    We in spoke to the service desk gave them my details
    service was perfect said I would have the car back today. Which is good as I work nightshift,
    So its now 19:20 and I start at 9pm and I don't have my car back ,
    It's not that I dont have it back its they shut a 17:30 and didn't even phone to tell me I wasn't
    Going to have it back tonight now, As pritty much my full family is on holiday I have to phone in sick
    Or spend £40 on a taxi there and back.
    J888 ANM

    Offline Tuddie

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    Re: Arnold Clark, Glasgow
    « Reply #32 on: July 03, 2012, 07:46:58 am »
    Was there on Friday getting mine serviced, as usual very professional and had it back to me in no time at all.
    Abarth 500 Esseesse... Campovolo grey, white wheels, red stripes and mirrors, Koni's, skydome, xenons, electrochromatic mirror, red leather, climate control, 17" multispokes, TMC, GTT battery cover. SOLD :(

    Lorenzo

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    Re: Arnold Clark, Glasgow
    « Reply #33 on: April 14, 2013, 03:55:06 pm »
    I had my first experience of AC servicing 2 weekends ago.

    After hearing none too promising tales from a few folk (but NOT at this branch!!) I wasn't too optimistic...  :-\

    However, they were Excellent! It was my 500's first service. Done right on time. Car cleaned inside, not washed like I asked, and even given a chocolate bunny as it was Easter.  ;D

    Such a change to get a car serviced and not have to spend hours cleaning off grubby oily hand-prints inside and out.

    I can't remember the guy's name who was in charge on the day, but he was very good. Explained what would happen before, offered me drinks, stuff to read, a run into town and collection, then showed me round the car afterwards at everything they did.  :)

    And they did do everything, because I marked parts and took note of levels etc  ;)

    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #34 on: July 04, 2013, 06:27:24 pm »
    Well I have to be honest and say I wasn't expecting great service from AC Glasgow as previous experience of another AC branch made me swear I would never buy from them again, but since they are the only Abarth dealer around here I didn't have a lot of choice. I was looking at a new A500 but wasn't able to get an affordable deal so went with a 60 plate with 13k miles. They offered to sort out my plate transfer and we arranged to pick my new car up 2 weeks later as it would take a week to get the paperwork back from DVLA. (Not) surprisingly, my car wasn't ready on the agreed date (I won't go into my theories on this one) so they offered me a courtesy car until my new tax disc arrived and I was pleasantly surprised to be given the keys to a new 595 competizione! So, I had to wait for a phone call every day from them until finally my tax disc arrived and I was able to collect my car. Of course, the day I picked my car up was my salesman's day off so the handover was done by someone else who looked terrified when I asked any questions. Part of my deal was to get a set of mats which weren't in the car so off he went to find me a set. As I was in a hurry, I told him to put them in the boot and I'd sort them out later. I wasn't impressed to find later that the mats were cheap, awful looking things that appeared to have been bought at a supermarket! So, back I went with said mats and after a bit of negotiating, I now have a set of 595 mats. I also noticed that despite having receipts for a previous service there my service book wasn't stamped and so had to get a new service book. Despite these little niggles, I have to say that John O'Hare who dealt with my sale was very good and did everything he could to sort things out for me. Hopefully my first experience with their service dept will be a positive one!

    Offline Desmomd

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    Re: Arnold Clark, Glasgow
    « Reply #35 on: August 10, 2013, 02:49:39 pm »
    Had my 18k service on an APE carried out here in the last month - done on a Saturday morning. The service itself was decently priced around £170.

    They advised that i should get the air con recharged, some fuel additive added as well, plus a few other things - that bumped the price up to £260 ish or something.

    I had also mentioned that my gearbox was sticking when i tried to select 1st gear after i was stationary from neutral. They said that i should come back in when a chap a from Fiat was to arrive.  So a week later i dropped the car off for him to inspect it on the Monday morning. The service department assured me that i would be called and updated once he had inspected it.

    As par for the course i didn't get a call - and had to call them. The service department said that a new gear box was being fitted but there was a wait for a few of the parts. I only drive the car 1 day a week so it isn't a prob for me if I don't have it as i use a company car the rest of the time. I was offered a courtesy car but i didn't take it as i thought it was pointless as i had another car already and perhaps some other person could benefit from it if they needed it.

    I got the car back a week after i dropped it off - gearbox replaced under warranty and so far on the 14 mile drive home there is no prob selecting the gears and seems to be running okay. The guy at the service desk said that if there were any problems to give them a call and they would sort it out.

    All things told - i am pretty pleased once again with AC springburn

    Offline jontell

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    Re: Arnold Clark, Glasgow
    « Reply #36 on: August 10, 2013, 05:21:03 pm »
    Copy of an email I sent to AC Glasgow.

    Hi, I would like to say thank you to both Gordon and David in regards to a recent car purchase.

    I wanted to purchase an Abarth 500 after the quick sale of my previous car. I called and spoke to Gordon who found one I liked whilst on the phone, although the car was still in transit and not yet at your garage. I needed the car as soon as possible. As I live in Gloucester, Gordon offered to arrange for the car to be transferred to a dealer nearby.

    Gordon kept me updated and managed to get the car to me within a week. This was excellent service and is a prime example of good customer service.

    It was David's job to drive the 300 mile trip to Oldbury. He started out at 5am on a Saturday morning. Unfortunately there were 2 accidents on the M6. Due to these he did not arrive until about 1am, with a very sunburnt right arm! He also had the same return trip to make.

    Could you please pass my thanks onto the both of them please. I am very grateful for all they did.
    Record Grey 595 Trofeo Edition.

    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #37 on: October 29, 2013, 02:38:08 pm »
    Just had my car at AC Springburn for its first MOT. Got there at 10am, was all finished and out by 12pm. Dealt with Graeme who was very nice. Apparently my only advisory was that the rear bushes are cracked and will need replaced. Typically, my warranty expired yesterday! Sales had told me my warranty expired in Sept so I purchased an extended warranty elsewhere a few weeks ago. If I'd known it was actually October it expired I'd have booked the car in last week and used the original warranty to get them replaced. Oh well, will get my local garage to price me up some poly ones.....
    Oh, and if you're hanging around waiting on your car at any point, be aware, they don't have working WiFi.  :-\  I can get WiFi in mcdonalds whilst waiting for a burger but not whilst waiting for my car to be worked on. Come on AC, you'll never get 10/10 from customers if you don't sort that out!
    That said, it was a more pleasant experience than I expected.

    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #38 on: November 12, 2013, 08:01:28 am »
    Bit of a weird one this. Had a phonecall at 9pm last night from a guy who bought the car I traded in to AC Glasgow. He picked the car up yesterday, in a bit of a state apparently, asking if I still had the owners pack for the car. When I handed that car in to them, it was perfect, had the owners pack, every booklet/manual, spare key etc. Apparently the sales person told him they didn't have any of that and he should get in touch with me to see if I still had it!! So, it is now common practice for them to lose everything then hand out people's home phone numbers??? Should I expect him to turn up at my door tonight?? I don't mind if a new owner wants to get in touch to find out about the car they have just bought but surely AC should ask first before handing out personal info?  >:( Typically, I'm not in my office much today otherwise I'd be phoning them to find out what they're playing at!!

    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #39 on: March 19, 2014, 04:34:58 pm »
    Spent almost 3 hours here today whilst my car was being serviced. They really need to sort out the customer waiting area. Sofa covers were filthy, all seats are right in front of huge windows and I felt like I was melting with the sun streaming in through the glass, and no wi-fi! Every time I ask about Wi-Fi they say it's not working just now - it seems to not have been working ever. Came away with a list of advisories including front brake pads/discs, rear bushes and o/s/f lower ball joint. Oh and my can of tyre sealant is out of date. Apparently they could replace this for me for £50! And would it kill the service desk guys to smile once in a while?

    Offline P6XLT

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    Re: Arnold Clark, Glasgow
    « Reply #40 on: March 29, 2014, 12:22:48 am »
    Hahahaha your having as much fun as me no one has a clue what they are doing in there and the service managers just as bad. A fiat 500 until my car gets fixed when it goes in for an undetermined date for not starting in morning and loss of boost and it's 3 months old with 3800miles. The customer service is the worst iv ever had and after bought a few a500's  in as many weeks I'm raging. John o hare and Daniel were possibly the most clued up and best 2 members of their team.
    Abarth 500 Legends Blue
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    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #41 on: April 01, 2014, 06:00:18 pm »
    After filling in their customer service survey, Graham from the service dept phoned me to follow up. He had to agree with some of my points and was apologetic for things that weren't done well. Let's hope they actually take note and use the feedback to improve. I have to pop in and see him at some point but just haven't had a chance yet.

    Offline itchi

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    Re: Arnold Clark, Glasgow
    « Reply #42 on: April 05, 2014, 05:37:13 pm »
    Car was booked into AC Glasgow on Wednesday due to it developing a rather worrying clunking noise from the front passenger wheel area, it started as i was braking for a roundabout and vanished again when i pulled away only to reappear when turning right on full lock.

    AC had the car a full 24 hours and when i got the call to pick it back up I was informed that even thought the can hear the clunking the think it may be just a be sticking brake disc and advise me to get them changed at a cost of £550 as this is not covered under warranty. No way was i paying that amount for the front brakes when i can get the full set of front and back standard brembos of ebay for £120ish so i had to pay a £50 investigation charge.

    Got home and parked the car up till today (Saturday) when i could get the wheels off to look at the brakes and to my horrer find they have also kerbed one of my alloys, Nexus 5 isn't the best for photos ;D


    Not bloody happy about it and as i have taken the car out the garage without noticing (it was hissing it down) they will deny all knowledge of it. Can't wait till my warranty if up so i don't need to deal with them again.
    « Last Edit: April 06, 2014, 08:55:11 am by GTMartin »

    Offline Desmomd

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    Re: Arnold Clark, Glasgow
    « Reply #43 on: June 07, 2014, 02:19:56 pm »
    Had another 9k oil + filter change this time at 18k mile mark

    Last year on 16k miles it had its first full on service.

    This time around was also MOT test time. For the oil + filter and MOT test it came in at £130 - pretty happy with that. Car also hoovered and cleaned too and ready to collect at lunch time. Cant ask for better than again :)


    Offline P6XLT

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    Re: Arnold Clark, Glasgow
    « Reply #44 on: July 06, 2014, 05:16:08 pm »
    Heading back into AC abarth after went out to check my A500 and caireens 500 to find they have buzzed up all the nuts to the point my massive breaker bar will not move them they have stripped the locking nuts and also te key for them on BOTH cars, called dealer ship to be told call AA and they can get them off, if they damage the wheels I'll need to order new ones from then at my cost not their and when I challenged them being both Jim and Chris manager I was told and I quote "f**k OFF" and the phone hung up! Going onto their head office tomorrow knowing they will more than likely do nothing about it and then onto Abarth direct as abarth clearly need to do some vetting on the company's they allow to represent them at the moment as I'm disgusted at the treatment they think they can get away with.
    Abarth 500 Legends Blue
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    hungry