Might as well give my own personal experience. My current and last 2 cars have all been dealt with through this dealership. My first, the punto evo gp was purchased from the garage, was delivered on time and nice and clean, only had one problem with the car, it was the storage compartment lid on top of the dash, it wouldn't work everytime and pointed it out, they assured me a replacement part would be ordered and they would give me a phone call, never did but luckily lid loosened up and started working normally.
My second car was a punto evo sporting 135 purchased from an ayr ac garage. Sold to me with a faulty handbrake which almost caused some serious damage, the handbrake failed and it rolled down my street, luckily it managed to not hit anything! After i had my mechanic brother in law have a look it turned out one of rear brake calipers was broken. Booked in to have this repaired along with a new backbox as my chrome exhaust tip had fallen off. All went well, picked it up after the repairs, driving home along the m8 and my car suddenly starts sounding like a boy racers car. Once home i got to see what happened, the exhaust was pointing to the sky. Seemed it was never actually fixed into the old exhaust. Phoned up, booked in the next day and they say they forgot to put a clamp on to hold the exhaust in place and advised me to sit, they would order one in and get it sorted within an hour. I sat for 4 hours because the service team messed the initial job up, no complimentary mats or anything was offered for this complete mess which is just shocking.
Now have my Abarth esseesse and was not long out of the place with a repair on my blue &me, job done quickly and efficiently. Have been in as well as some of you know i purchased the car from ac perth with 3 buckled wheels. They said that they couldn't get the car up on the lift in there workshop as it was too low... Then they said it would be better if i just took it to perth and show them. An hours drive is a better option? They basically dodged the problem and tried to get me to go elsewhere. They did say they could get it on the mot ramp but couldn't tell me when this would be available. Basically i am driving about in a car sold to me from ac with 3 buckled wheels and the supposed specialists on my car are doing whatever they can to not acknowledge the problem. Started a new job so given up on any hope of getting this sorted now.
It is a mixed bag. I think i am going to phone tomorrow and see if they can get me on the mot ramp as i am not driving away up to perth.
