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Author Topic: Arnold Clark, Glasgow  (Read 32647 times)

Offline smurfette

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Re: Arnold Clark, Glasgow
« Reply #45 on: July 08, 2014, 07:21:29 pm »
Any updates?

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    Offline P6XLT

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      • GLASGOW
    Re: Arnold Clark, Glasgow
    « Reply #46 on: July 08, 2014, 09:18:13 pm »
    No not yet, they are doing usual denying all knowledge and the kicker card first claimed they don't ever check wheel nuts but then when I said about it being done in PDI and letting dangerous cars out I was putting words in his mouth, I. Gonna go in with both cars this week and make sure it's sorted I actually want to go south to get car dealt with as I have no trust in them now
    Abarth 500 Legends Blue
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    Offline Brian1612

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      • Glasgow
    Re: Arnold Clark, Glasgow
    « Reply #47 on: October 12, 2014, 05:07:48 pm »
    Might as well give my own personal experience. My current and last 2 cars have all been dealt with through this dealership. My first, the punto evo gp was purchased from the garage, was delivered on time and nice and clean, only had one problem with the car, it was the storage compartment lid on top of the dash, it wouldn't work everytime and pointed it out, they assured me a replacement part would be ordered and they would give me a phone call, never did but luckily lid loosened up and started working normally.

    My second car was a punto evo sporting 135 purchased from an ayr ac garage. Sold to me with a faulty handbrake which almost caused some serious damage, the handbrake failed and it rolled down my street, luckily it managed to not hit anything! After i had my mechanic brother in law have a look it turned out one of rear brake calipers was broken. Booked in to have this repaired along with a new backbox as my chrome exhaust tip had fallen off. All went well, picked it up after the repairs, driving home along the m8 and my car suddenly starts sounding like a boy racers car. Once home i got to see what happened, the exhaust was pointing to the sky. Seemed it was never actually fixed into the old exhaust. Phoned up, booked in the next day and they say they forgot to put a clamp on to hold the exhaust in place and advised me to sit, they would order one in and get it sorted within an hour. I sat for 4 hours because the service team messed the initial job up, no complimentary mats or anything was offered for this complete mess which is just shocking.

    Now have my Abarth esseesse and was not long out of the place with a repair on my blue &me, job done quickly and efficiently. Have been in as well as some of you know i purchased the car from ac perth with 3 buckled wheels. They said that they couldn't get the car up on the lift in there workshop as it was too low...  Then they said it would be better if i just took it to perth and show them. An hours drive is a better option? They basically dodged the problem and tried to get me to go elsewhere. They did say they could get it on the mot ramp but couldn't tell me when this would be available. Basically i am driving about in a car sold to me from ac with 3 buckled wheels and the supposed specialists on my car are doing whatever they can to not acknowledge the problem. Started a new job so given up on any hope of getting this sorted now.

    It is a mixed bag. I think i am going to phone tomorrow and see if they can get me on the mot ramp as i am not driving away up to perth.
    « Last Edit: October 12, 2014, 09:40:24 pm by GTMartin »
    ---Abarth 595 Competizone Owner---

    Offline C4KFC

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      • Ayrshire, Scotland
    Re: Arnold Clark, Glasgow
    « Reply #48 on: October 13, 2014, 05:38:03 pm »
    Just contacted AC to arrange for my A500 to be booked in for work under recent recall. I was told that it wasnt possible to take it, as they werent doing any recall work this week! We get letters to inform us of a Risk of our car being unsafe, but AC dont seem to be interested in prioritising recalls. I suppose it more important in AC Glasgow's eyes to make more money from services etc. I cant believe that Abarth are putting so much effort into PR with recent Gumball event and also inclusion of Abarth images in recent tv adverts ( computer games and Car Insurance), yet AC ruin all the good work with their aftersales support.

    Offline P6XLT

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    Re: Arnold Clark, Glasgow
    « Reply #49 on: November 12, 2014, 11:07:43 pm »
    Just update on my dealing with AC Abarth, after some angry calls and letters of complaint, then putting it on the social media page about how they were treating customers they contacted me back, I did advise spoke to another abarth dealer etc and spoke with John501 (thank you again for your time) I advised them would contact abarth uk,  they took a list of all things the py need to fix, dash they left a 1ft scratch on accross  the middle, the wheel they kerbed somehow, the monks they fitted to the front but left standard on rear plus the other daft bits all being fixed next week, along with free fuel, let's see if they follow through on the promises,
    Abarth 500 Legends Blue
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    Offline Brian1612

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    Re: Arnold Clark, Glasgow
    « Reply #50 on: November 13, 2014, 12:36:38 am »
    I am waiting on a new set of abarth esseesse wheels being delivered for my evo, after no luck with AC springburn I went to the garage I bought the car from after AC springburn shipped it away from there own garage. Have to say AC perth, kia/jeep have been brilliant. Andy the manager has kept me upto date on delivery of the alloys, which i pointed him too on the italian ebay as springburn eanted 1.5k for a new set, i found them for €900... and giving me £100 as compensation for the bother this has caused. Will be leaving a good review for Perth and andy but AC springburn, I won't be back. Will go to the burgh if my next car is an Abarth.
    ---Abarth 595 Competizone Owner---

    Offline doods

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      • glasgow
    Re: Arnold Clark, Glasgow
    « Reply #51 on: November 16, 2014, 05:04:24 pm »
    I can hand on heart say "this is the worst garage for sales, service and customer care. Not one honest or decent person inside that showroom. I can only be glad I got rid of a car I loved because I could take no more of the bs that came out of their mouths. I could have kept car and went elsewhere but once these mugs had touched my car, I had no faith or interest in it...they broke me and I was tired...from day one I tolerated these fools for 15 mths. Stay clear and go to a dealer like Perth or Edinburgh.

    Offline Genga

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    Re: Arnold Clark, Glasgow
    « Reply #52 on: December 01, 2014, 05:50:40 pm »
    Still waiting for the service manager to call me back. Apparently throwing a bucket of water over the car counts as a "wash and vac" :wave:

    Offline P6XLT

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    Re: Arnold Clark, Glasgow
    « Reply #53 on: December 01, 2014, 09:43:50 pm »
    Guess you were in today? At least yours for a wash. There's a new service manager mark btw. Don't expect a call either
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    Offline Brian1612

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    Re: Arnold Clark, Glasgow
    « Reply #54 on: December 01, 2014, 10:21:48 pm »
    When up in Perth my car came back spotless for me, hoovered the inside of it and gave the out a good clean for the drive back to Glasgow, puts springburn to shame! Last 2 times I was in there they didn't even bother to wash the car so count yourself lucky lol.
    ---Abarth 595 Competizone Owner---

    Offline smurfette

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    Re: Arnold Clark, Glasgow
    « Reply #55 on: March 18, 2015, 09:55:29 am »
    I'm currently sitting in AC Springburn - car is in for its last free service. Change of faces at the Service desk, sofa covers are clean, tv is on, and I can't quite believe I'm actually using their wi-fi (it hasn't been working for the past year and a half!). I'm beginning to wonder if I'm in the right place.....

    Offline Genga

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    Re: Arnold Clark, Glasgow
    « Reply #56 on: March 18, 2015, 12:37:04 pm »
    Under new management? ;D

    I'm there next week for a service. Getting to hire a car for 2 days too. Wonder if I'll get an automatic to replace my SA

    Offline Brian1612

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    Re: Arnold Clark, Glasgow
    « Reply #57 on: March 18, 2015, 01:30:12 pm »
    Possibly the amount of complaints about the place have finally prompted some change, I opened up an internal investigation into the place by there upper tier management after the way they dealt with me and the buckled wheels they knew about but kidded on they didn't because I was the new owner. What they didn't know is I got in touch with the previous owners and knew every single detail about the car  :thumb:

    Hopefully under new management and moved some of the idiots there away to other dealerships, might pop in and see if I can get a test drive in a 180 bhp comp arranged  :whistle:
    ---Abarth 595 Competizone Owner---

    Offline Brian1612

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    Re: Arnold Clark, Glasgow
    « Reply #58 on: October 16, 2015, 05:14:08 pm »
    Impressed with todays visit. Issue with my brand new 595 comp. Diagnosed as a faulty ecu and a new one is now being ordered from Italy for the car. Also power washed all the car for me and gave it a hoover inside which it badly needed. Had plenty of bad to say about this dealership in the past but excellent service today and quick. Technician phoned and explained the issue and also had a general chat about the brand. Service desk also fantastic,  friendly and again chatted away about the brand and my car for a few minutes.
    ---Abarth 595 Competizone Owner---

    Offline Brian1612

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    Re: Arnold Clark, Glasgow
    « Reply #59 on: November 14, 2015, 03:14:12 pm »
    Back in for the ECU fitment. Done within 30 minutes and the car feels a bit faster now! Again faultless service, the technician Alan seems to know his stuff and no complaints whatsoever. Whole dealership is also being revamped, had to wait in the kia building so hopefully make the abarth dealership a little bit more special.
    ---Abarth 595 Competizone Owner---