About time I put something in here if this is the official thread.
Similar experience to Mark above.
After reading about my dissatisfaction from Edinburgh (no A500 test drive, 5mins in a 1.2 Pop around the immediate industrial estate, plus some other gripes we had), Jaclyn also PM'd me to offer a proper test drive at Sprinburn... no pressure as she knew that we already had placed an order with Edinburgh (same group), so this was purely to let us experience an A500 so we knew what it was we were waiting for !!
From the moment we arrived, it was clear that she was enthusiastic & helpful. Since we had the 2 kids with us, she was happy to take my wife out first (so I could watch the sprogs), and then take me out seperately.
As promised, we never once felt pressured in to a sale, but having seen that there were un-registered cars on-site which could be ready for collection within 1-2 days, added to the fact that we actually felt valued, it took only a 5 minute private chat between my wife & I to realise that we should cancel the order through Edinburgh (as we were still struggling to get status updates from them), and buy one from Jaclyn despite it being an extra £1000 due to the higher spec.
I have since been in to have a self-cancelling indicator issue looked at, and again felt very welcome. Typically for me, the issue would not show it's head when I took the car through, (sat in the car for 10mins in the workshop, doing qtr turn to qtr turn with the indicator going off fine each time). The technician said he would still change the unit if I wanted to wait, although he couldn't see that there was a fault so didn't think there would be any difference.
Feeling suitably embarassed that I'd wasted their time, I declined the offer & said I'd keep an eye on it & bring it back if it came back/got worse. Kevin from the Service Dept gave me his card & said that he appreciated we didn't live close to Springburn, so, if we needed to bring it back in just call him & he could try and get someone to pick it up for us & deliver it back.
So far, so good... keep it up AC-Glasgow