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Author Topic: Arnold Clark, Glasgow  (Read 34323 times)

Offline Vroom

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Re: Arnold Clark, Glasgow
« Reply #15 on: March 07, 2010, 11:34:36 am »
Hey,

I had my car in the other week for its first service under the AC service plan.
Everything went well, couple of warrent issues:
interior boot light not working
boot open indicator coming on when cold
number plate light out. This was all fixed with no probs.
I forgot to say to the guy about the washer jets spraying all over the place, but this was fixed without prompting, excellent work.  :thumb:

Got a 500 1.3 diesel as a courtesy car, but put too much fuel in it when returning it, it drinks a lot less than an abarth.
The car was washed too as it was badly needing it.

The guys at the service desk were also really helpful, cheers.
In Racing We Trust

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    Offline Abarth G.P.

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    Re: Arnold Clark, Glasgow
    « Reply #16 on: May 10, 2010, 10:36:26 pm »
    a huge big up up from scott and laura ,for jaclyn in sales ,kevin on service and jordan in parts!

    mini report to follow soon!
    over 60 fiats and lancias now broken!

    Offline thefamoushoops

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    Re: Arnold Clark, Glasgow
    « Reply #17 on: May 12, 2010, 01:05:32 pm »
    A quick post re AC Glasgow.

    After reading about my lack of obtaining a test drive of an Abarth 500 at AC Edinburgh Jaclyn sent me a PM offering a test drive at Glasgow whenever I fancied.

    Even though I wasn't sure when/if I was going to buy one I really wanted a test drive so arranged one a week or so later.

    Jaclyn very kindly offered test drives in both the standard and esseesse versions which I gladly took her up on and even though traffic was quite busy we managed to get a few nice roads to test them out on.

    The drive really set my heart on this cracking wee machine and luckily they had one in stock in the spec I wanted and after a bit of negotiation we managed to strike a deal that suited.

    Fortunately I only had to wait a week to collect it but unfortunately didn't manage to blag any freebies.

    So a :thumb: to AC Glasgow.


    Mark

    Offline gorrie

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    Re: Arnold Clark, Glasgow
    « Reply #18 on: June 04, 2010, 11:00:04 am »
    About time I put something in here if this is the official thread.

    Similar experience to Mark above.
    After reading about my dissatisfaction from Edinburgh (no A500 test drive, 5mins in a 1.2 Pop around the immediate industrial estate, plus some other gripes we had), Jaclyn also PM'd me to offer a proper test drive at Sprinburn... no pressure as she knew that we already had placed an order with Edinburgh (same group), so this was purely to let us experience an A500 so we knew what it was we were waiting for !!

    From the moment we arrived, it was clear that she was enthusiastic & helpful.  Since we had the 2 kids with us, she was happy to take my wife out first (so I could watch the sprogs), and then take me out seperately.

    As promised, we never once felt pressured in to a sale, but having seen that there were un-registered cars on-site which could be ready for collection within 1-2 days, added to the fact that we actually felt valued, it took only a 5 minute private chat between my wife & I to realise that we should cancel the order through Edinburgh (as we were still struggling to get status updates from them), and buy one from Jaclyn despite it being an extra £1000 due to the higher spec.

    I have since been in to have a self-cancelling indicator issue looked at, and again felt very welcome.  Typically for me, the issue would not show it's head when I took the car through, (sat in the car for 10mins in the workshop, doing qtr turn to qtr turn with the indicator going off fine each time).  The technician said he would still change the unit if I wanted to wait, although he couldn't see that there was a fault so didn't think there would be any difference.
    Feeling suitably embarassed that I'd wasted their time, I declined the offer & said I'd keep an eye on it & bring it back if it came back/got worse.  Kevin from the Service Dept gave me his card & said that he appreciated we didn't live close to Springburn, so, if we needed to bring it back in just call him & he could try and get someone to pick it up for us & deliver it back.

    So far, so good...  keep it up AC-Glasgow :)
    « Last Edit: June 04, 2010, 11:02:10 am by gorrie »
    BN White, Red leather, Climate, 17" 10-spokes, BMC Filter & Ragazzon Exhaust :)

    Offline tomv1to

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    Re: Arnold Clark, Glasgow
    « Reply #19 on: June 26, 2010, 10:09:36 pm »
    Well, what can I say everything went absolutely fine with my purchasing of an Abarth 500. Jaclyn Strang was incredibly helpful each time we spoke even though everytime I went to the garage I was half an hour late  :-[

    In fact the first time I rang the garage it was just to get a vague idea of the availability of the cars and pricing. I had pretty much at that point decided that I was going to get a Focus ST and there wasn't going to be anything that could change my mind. However, pretty much at point of contact Jaclyn asked straight away if I'd like a test drive and she was so informative that I thought what the hell and as soon as the test drive was over it was pretty much a case of uhhming and ahing over options (of which there are so many.)

    I was kept informed of progress at all times, the hand over was brilliant and I have to give a thank you to everyone who got the huge esseesse box into the back of the car. The car was pristine at the point of collection, Jaclyn had had to clean it due to some bloody errant seagull but she had done such a good job of cleaning the car that if she hadn't told me about the offending bird I'd never have known. I feel that I have also got great value for money on the servicing package as well.

    All in all a big thumbs up for AC Glasgow  :thumb:

    You never know Jaclyn, I may see you in 18 months time for a trade in on a Tributo 695  ;)
    « Last Edit: June 26, 2010, 10:11:09 pm by tomv1to »

    Offline cyberdog

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    Re: Arnold Clark, Glasgow
    « Reply #20 on: August 16, 2010, 03:11:06 pm »
    A big thank you to Jaclyn at AC Glasgow.  I came over from Norway on holiday and she offered to take me out in an A500 even when she knew that I couldn't buy my A500 from her when the time comes and I am ready to order.  But still she was very helpful and I really enjoyed my visit to Scotland and Glasgow a whole lot more because of it.

    (there is no Abarth dealers in Norway so no way for me to see, smell and get a feel from them, hence the visit to AC Glasgow)

    My significant other got to sit in the Sabelts and was convinced so I can order them (puh..) and she liked the Campovolo Grey colour so that with red estetico is now on the menu (together with the red with black estetico).  She even loved the grey on grey bicolor A500C on the lot so we are considering an A500C in that combo as well.

    When offered to take one for a spin i considered that it had been 7 years since I last drove on the "wrong" side and because there was a bit of traffic I convinced her to take me for a spin instead and she happily obliged (I regret not taking the wheel myself but at least i didn't crash it into oncoming traffic...).  Even from the passenger seat you could feel the difference from my 1.2 Sport ;) And that was in a non esseesse also.

    I also loved sitting in the race prepared celebrity car that had just come in after it's celebrityrace. Wonder who drove it :)

    So thank you Jaclyn, both me my GF and my mother felt very welcome at AC Glasgow, and it was nice to meet you. :thumb:
    Cyberdog

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    Offline irishpete

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    Re: Arnold Clark, Glasgow
    « Reply #21 on: December 02, 2010, 12:47:03 pm »
    Had the 500 in AC Glasgow for the annual service at the weekend and have nothing but praise for the guys in the service department there.

    In addition to the actual service they worked through a fairly extensive list of minor faults I have noticed (i.e. squeaky brakes, passenger door mirror not defrosting, wipers not wiping, cold start issues and 'flaky' paint on the leading edge of the roof where it joins the windscreen etc, etc) and sorted all of them.

    As it turns out the 'flaky' paint was actually tar so that came off with a bit of degreaser. 

    They also brought the worn condition of the front tyres to my attention, though as they had no suitable tyres available we had to settle with swapping the fronts for the rears. I really should have spotted that one myself.  :whistle:

    Car was well cleaned inside and out. Given that this was the first day of heavy snow (in Glasgow) and was freezing outside I was amazed that exterior was cleaned - I shudder to think how cold a job that must have been to do.

    After the service was complete the Service Manager (whose name escapes me for the second time - apologies) took me through the jobs done to confirm I was happy with the results, which was much appreciated.

    All in the cost was a little north of £200 - worth it for the friendliness of the staff alone.

    Will definately be entrusting all work on the car to them from now on.
    Abarth 500 | Black with Red Stripes and Mirrors | Red Leather | Petals | Climate | One Manic Grin!

    Offline ctsui35

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    Re: Arnold Clark, Glasgow
    « Reply #22 on: January 05, 2011, 08:07:08 pm »
    Had a good pretty good experience with them ,the salesman was Chris mcauley . He was really great and helpful with the purchase of my car and got me a good deal I thought.

    When I arrived to pick up the car. The car was nice and clean . I asked for a test drive on another 500c, which he was happy to do so even though I had come to pick up a car and showed me the ferrari edition abarth.

    After the usual tea/coffee and signing of documents. Even the manager and general manager introduced themselves to me which was very nice and professional.Chris then showed me around the car ,helped me sync my iPhone to the blue& me .

    If I was to buy another Abarth. I would not hesitate to buy from them again especially from Chris  .:thumb::thumb:     
    Brembo brake kit now on and loving it!

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    Re: Arnold Clark, Glasgow
    « Reply #23 on: March 18, 2011, 03:27:05 pm »
    gouged surrounding paint when TRYING to replace side repeater.

    Generally service guys are great.

    Offline philthy

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    Re: Arnold Clark, Glasgow
    « Reply #24 on: July 14, 2011, 01:20:37 pm »
    Another big thumbs up for Chris McAuley, ordered our new A500 a few weeks back and picked it up yesterday.

    Whole team are on the ball, even gave us a new Cooper S courtesy car because the car was delayed 2 days and my girlfriend needed a car to get to work!
    The car had chrome mirrors instead of red as ordered but 10mins later they were swapped over.

    Highly recommended

    Offline Silly Old Hector

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    Re: Arnold Clark, Glasgow
    « Reply #25 on: August 19, 2011, 08:46:01 pm »
     :thumb: to Graeme at the Service Desk.  Knew I was coming a long way, so said he would get the car into the service area as soon as I arrived.

    Work all completed (bearing/DRL lenses) under warranty, before I expected, allowing me to get back home in good time.

    Graeme was very curteous and showed me out to the car as I was leaving.  Car was spotless  :thumb:

    Great team (shame the full Abarth section doesn't seem to be manned anymore - needs some more customers).
    A595 Competizione - Airfield spec

    Offline Tuddie

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    Re: Arnold Clark, Glasgow
    « Reply #26 on: November 28, 2011, 07:37:39 am »
    Had my car in for its 1st service on Friday, must say they were brilliant, i was very pleased by how quick and efficient they were.
    Abarth 500 Esseesse... Campovolo grey, white wheels, red stripes and mirrors, Koni's, skydome, xenons, electrochromatic mirror, red leather, climate control, 17" multispokes, TMC, GTT battery cover. SOLD :(

    Offline K3mpik

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    Re: Arnold Clark, Glasgow
    « Reply #27 on: March 18, 2012, 11:30:19 pm »
    In for Interim Service yesterday morning, just actually finished filling in the customer survey Arnold Clark mailed me.

    Was in for just over 2 hours nothing major needing done. Had mentioned the console was throwing up an error for the running lights though they came on each time. They thought it was a dodgy earth wire but it came back fine, they advised best just replaced the bulbs so I agreed.

    During my visist guy comes in with his Mrs and starts talking to this advisor how unsatifised they were with the work AC had performed on a car, I could not hear it all but already I was starting to fill with dread, I though here we go..

    Car was ready before I was shown to the door I asked the advisor if he could price me for the Koni suspension with the Esse Esse springs and fitting, he said that the you can't buy them seperate from the kit and was keen to usher me out the door. For me that was the icing on the cake.

    Car was not washed either, had came to expect this based on previous posts, would have been something to make me walk away with perhaps more a positive experience.

    I think the Glasgow Branch was perhaps once regarded as  Scotland's flasgship branch when Jaclyn the Abarth Specialist was there but this is no more.

    Today driving the car at some speeds there is "squeeking" from the rear so who knows what AC were up to on Saturday.  I will call them tomorrow to arrange a a 50 mile round trip to have this checked out.
    West Lothian, Scotland        My Abarth 500 Gallery
    Abarth 500 (Roary), Pasadoble Red, Black Stripes and Carbon Fibre Mirros, Black Scorpion, Back Chequered roof,  Rear Parking Sensors

    Offline scorpione nero

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    Re: Arnold Clark, Glasgow
    « Reply #28 on: March 24, 2012, 12:17:16 pm »
    Purchased my APE on friday and drove it home on the sat ;D! Two weeks and 600 miles later  ::) i was back to get my cherished number plate added and had a nice wee surprise........... my old tax disc back :thumb:! A big thanks to Paul Mulvey!

    Offline Silly Old Hector

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    Re: Arnold Clark, Glasgow
    « Reply #29 on: March 24, 2012, 01:46:35 pm »
    :thumb: to Graeme at the Service Desk.  Knew I was coming a long way, so said he would get the car into the service area as soon as I arrived.

    Work all completed (bearing/DRL lenses) under warranty, before I expected, allowing me to get back home in good time.

    Graeme was very curteous and showed me out to the car as I was leaving.  Car was spotless  :thumb:

    Great team (shame the full Abarth section doesn't seem to be manned anymore - needs some more customers).

    2nd Year service last Friday.

    New rear boot catch replaced under warranty and all regular stuff attended to earlier than I had anticipated  :thumb:

    Car washed and smelling like a massive magic tree had been left inside  :P.  Unfortunately it was manky by the time I got home  ::)

    Great service from Graeme again.  Car running smoothly with new oil. 

    Abarth section well stocked with different models and specs, with one of the salesmen having time to show me a few alternatives.   :thumb:

    Good effort.
    A595 Competizione - Airfield spec