Had my 9K oil change done yesterday. Everything seems fine, Asked for the car not to be washed and it wasn't 

And it was a little cheaper than Edinburgh...

Was there on Friday getting mine serviced, as usual very professional and had it back to me in no time at all.

Well I have to be honest and say I wasn't expecting great service from AC Glasgow as previous experience of another AC branch made me swear I would never buy from them again, but since they are the only Abarth dealer around here I didn't have a lot of choice. I was looking at a new A500 but wasn't able to get an affordable deal so went with a 60 plate with 13k miles. They offered to sort out my plate transfer and we arranged to pick my new car up 2 weeks later as it would take a week to get the paperwork back from DVLA. (Not) surprisingly, my car wasn't ready on the agreed date (I won't go into my theories on this one) so they offered me a courtesy car until my new tax disc arrived and I was pleasantly surprised to be given the keys to a new 595 competizione! So, I had to wait for a phone call every day from them until finally my tax disc arrived and I was able to collect my car. Of course, the day I picked my car up was my salesman's day off so the handover was done by someone else who looked terrified when I asked any questions. Part of my deal was to get a set of mats which weren't in the car so off he went to find me a set. As I was in a hurry, I told him to put them in the boot and I'd sort them out later. I wasn't impressed to find later that the mats were cheap, awful looking things that appeared to have been bought at a supermarket! So, back I went with said mats and after a bit of negotiating, I now have a set of 595 mats. I also noticed that despite having receipts for a previous service there my service book wasn't stamped and so had to get a new service book. Despite these little niggles, I have to say that John O'Hare who dealt with my sale was very good and did everything he could to sort things out for me. Hopefully my first experience with their service dept will be a positive one!

Copy of an email I sent to AC Glasgow.

Hi, I would like to say thank you to both Gordon and David in regards to a recent car purchase.

I wanted to purchase an Abarth 500 after the quick sale of my previous car. I called and spoke to Gordon who found one I liked whilst on the phone, although the car was still in transit and not yet at your garage. I needed the car as soon as possible. As I live in Gloucester, Gordon offered to arrange for the car to be transferred to a dealer nearby.

Gordon kept me updated and managed to get the car to me within a week. This was excellent service and is a prime example of good customer service.

It was David's job to drive the 300 mile trip to Oldbury. He started out at 5am on a Saturday morning. Unfortunately there were 2 accidents on the M6. Due to these he did not arrive until about 1am, with a very sunburnt right arm! He also had the same return trip to make.

Could you please pass my thanks onto the both of them please. I am very grateful for all they did.

Bit of a weird one this. Had a phonecall at 9pm last night from a guy who bought the car I traded in to AC Glasgow. He picked the car up yesterday, in a bit of a state apparently, asking if I still had the owners pack for the car. When I handed that car in to them, it was perfect, had the owners pack, every booklet/manual, spare key etc. Apparently the sales person told him they didn't have any of that and he should get in touch with me to see if I still had it!! So, it is now common practice for them to lose everything then hand out people's home phone numbers??? Should I expect him to turn up at my door tonight?? I don't mind if a new owner wants to get in touch to find out about the car they have just bought but surely AC should ask first before handing out personal info?  Typically, I'm not in my office much today otherwise I'd be phoning them to find out what they're playing at!!

Hahahaha your having as much fun as me no one has a clue what they are doing in there and the service managers just as bad. A fiat 500 until my car gets fixed when it goes in for an undetermined date for not starting in morning and loss of boost and it's 3 months old with 3800miles. The customer service is the worst iv ever had and after bought a few a500's  in as many weeks I'm raging. John o hare and Daniel were possibly the most clued up and best 2 members of their team.

Car was booked into AC Glasgow on Wednesday due to it developing a rather worrying clunking noise from the front passenger wheel area, it started as i was braking for a roundabout and vanished again when i pulled away only to reappear when turning right on full lock.

AC had the car a full 24 hours and when i got the call to pick it back up I was informed that even thought the can hear the clunking the think it may be just a be sticking brake disc and advise me to get them changed at a cost of £550 as this is not covered under warranty. No way was i paying that amount for the front brakes when i can get the full set of front and back standard brembos of ebay for £120ish so i had to pay a £50 investigation charge.

Got home and parked the car up till today (Saturday) when i could get the wheels off to look at the brakes and to my horrer find they have also kerbed one of my alloys, Nexus 5 isn't the best for photos


Not bloody happy about it and as i have taken the car out the garage without noticing (it was hissing it down) they will deny all knowledge of it. Can't wait till my warranty if up so i don't need to deal with them again.

Heading back into AC abarth after went out to check my A500 and caireens 500 to find they have buzzed up all the nuts to the point my massive breaker bar will not move them they have stripped the locking nuts and also te key for them on BOTH cars, called dealer ship to be told call AA and they can get them off, if they damage the wheels I'll need to order new ones from then at my cost not their and when I challenged them being both Jim and Chris manager I was told and I quote "f**k OFF" and the phone hung up! Going onto their head office tomorrow knowing they will more than likely do nothing about it and then onto Abarth direct as abarth clearly need to do some vetting on the company's they allow to represent them at the moment as I'm disgusted at the treatment they think they can get away with.