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Author Topic: Autoworld, Chesterfield  (Read 14815 times)

AlexK

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Autoworld, Chesterfield
« on: February 26, 2010, 01:32:54 pm »
Autoworld, Chesterfield
Brimington Road North, Chesterfield, Derbyshire, S41 9AJ
Phone: 01246 450450
Fax: 01246 260867

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    magicmole

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    Re: Autoworld, Chesterfield
    « Reply #1 on: March 25, 2009, 06:05:54 pm »
    It makes a very pleasant change to be able to report some excellent service from a Fiat service department.

    After seemingly curing the initial squealing GPA brakes with some CopaSlip, it has recently returned thouigh nowehere as bad as before. However this has been accompanied by intermittent noise from the brakes as though the pads were binding. Some times louder than others.

    I booked the car in for service today and sod's law, no noise. I took Nick the tech for a short drive but no noise. Nevertheless he checked the disks and pads but could see nothing. I'd been worried that maybe a disk was chipped or cracked.

    The B & M was also playing up (some buttons not working on all functions) so he ran the examiner which showed that the system thought that the mute button was permanently pressed. He reset the system and all seems to be well.

    So I decided to take the car home but stopped off on the way. Lo and behold the b noise was back again. Autoworld told me to take the car straight back.From the inside the noise seemed to be from the front, from outside it seemed to come from the back.

    To cut a long story short Nick and Alan (the other Abarth tech) stripped and rebuilt both front and rear brakes and found dirt on an ABS sensor. They also noticed that a non-standard wheel spacer fitted behind  one of my front wheels was slightly corroded on the face which meant that perhaps the wheel hadn't seated properly. I thought that the service manager might charge for this work but he seemed more concerned that they may not have completely sorted the problem.

    Anyway 5 hours work, a lot of head scratching, problem hopefully cured. Thanks guys, good work.

    That spacer was there because, despite an extra 2mm offset over standard, the OZ wheels didn't clear the Brembo calipers.

    magicmole

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    Re: Autoworld, Chesterfield
    « Reply #2 on: May 02, 2009, 08:12:57 pm »
    Last time I was at Autoworld I mentioned that I could hear a creaking from the front suspension at low speeds. Nick the tech couldn't hear the noise but Martin the service guy said it was a known problem with a certain range of GPA chassis numbers. He checked and said that although my car was outside that range he would try to get the issue resolved by opening a technical case with Abarth.

    Since then I have heard a knocking noise at the front so called into Autoworld today to report it. Before I got the chance, Martin told me that the parts for my suspension are on order and should be in this week. Plus brake parts to deal with the squeal problem which has returned. Hopefully the car will get sorted next weekend, plus they are going to strip the back end to try to stop squeaking from that end. I'm going to live with the rest of the rattles from the seats. It's a Fiat, I've fitted aftermarket springs and I don't exactly pussyfoot around.

    Top marks yet again to Autoworld for service, friendliness and being proactive.

     

    magicmole

    • Guest
    Re: Autoworld, Chesterfield
    « Reply #3 on: September 06, 2009, 08:29:47 pm »
    I had my first service done at Autoworld yesterday.

    As usual, Nick did a great job, not only doing the service but also stripping and bleeding the brakes.

    They also fitted new door locks as the rattling had persisted. I never expected that  but I've now got a (relatively) quiet car.

    Nick also pointed (quietly) that the car has been over-revved 23 times for a total of 3750 milliseconds. This was probably done whilst downchanging when driving enthusiastically as I can only remember taking it into the red a handful of times. There's not a lot of power up there so it's not worth it. Nick's concern was that if I had any gearbox problems, Fiat tech might frown on those figures should theyn get worse. Handy to know.

    chuckie4570

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    Re: Autoworld, Chesterfield
    « Reply #4 on: October 26, 2009, 01:44:40 pm »
    Taken my AGP for service this morning at Autoworld, only word l can use to describe it was a 'cattle market'! What ever happen to good customer service and friendliness. It started friday afternoon when l received a call saying that there was no courtsey car for, not really bothered about that, the wife could pick me up but thats not really the point, l live 30 miles away from the dealer. Lets see when l pick the car up how it measures up :thumbd: :thumbd: :thumbd:
    Poor show Autoworld

    Offline lloyd

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    Re: Autoworld, Chesterfield
    « Reply #5 on: October 26, 2009, 04:26:28 pm »
    the tea, biscuits and a newspaper definitely help, they finished my car before i was ready!

    receptionist didn,t know what an abarth was but the job got done and the surroundings were the best i have encountered at a dealer

    they don,t return phone calls though

    chuckie4570

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    Re: Autoworld, Chesterfield
    « Reply #6 on: October 26, 2009, 11:36:11 pm »
    l dropped the car off at 9 am this morning, at 16.45 l recieved a phone call saying the l had a water leak(to be repaired under warranty), l need two new tyres and the A/C needs cleaning and to top it off, my incorrect stripes are pealing off so they are being replaced....result? don't think so, can't have the car back until wednesday!!!! not bad to say they told the wife 2 hours, try 3 days :thumbd: :thumbd:
    « Last Edit: February 28, 2010, 04:51:45 pm by AlexK »

    Offline DevilAndGod

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    Re: Autoworld, Chesterfield
    « Reply #7 on: October 27, 2009, 07:28:07 am »
    l dropped the car off at 9 am this morning, at 16.45 l recieved a phone call saying the l had a water leak(to be repaired under warranty), l need two new tyres and the A/C needs cleaning and to top it off, my incorrect stripes are pealing off so they are being replaced....result? don't think so, can't have the car back until wednesday!!!! not bad to say they told the wife 2 hours, try 3 days :thumbd: :thumbd:

    They're only doing their job. If your car has a water leak then it's their job to fix that. Having to order a part will mean it will take an extra day to do it. Your stripes are peeling and they're being replaced. I don't see where the bad service is here  ???
    « Last Edit: February 28, 2010, 04:51:55 pm by AlexK »
    Nothing is like an ABARTH
    Size, shape, speed and SPIRIT

    Offline 3k5k

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    Re: Autoworld, Chesterfield
    « Reply #8 on: March 16, 2010, 11:57:26 pm »
    Well i am not happy with them at all at the moment, see my side stripe dilemma thread. (a500)
    They have lost my business over this. :thumbd:
    .
    The  side stripes look like a monkeys chuff and, are the same colour.

    A quick update on my side stripe dellemma.

    Phoned Autoworld today spoke to Ben who sold me the car, and told him i wasn't happy with the
    side stripes, i told him they were not actual Abarth Decals, he told me they were made up by an outside company,
    didn't tell me that when we bought the car, i said they are the wrong colour and font, i mentioned the stripes were not on straight and too high, the reply, wait for it i quote "they are not guaranteed to be straight as they are put on by hand" i kid you not.
    I asked if the stripes were available as a factory option, yes they were, but they are really expensive, and allot
    more expensive than the ones they fitted, i didn't care i just wanted  the correct ones on, and he never gave me the option to purchase these.
    Slightly mad by now, and his sales voice had gone from mr nice, to i can't be arsed with this.
    Anyway he said he would look into it, and ring me back which he did 10 mins later saying it would take three weeks to get them and would
    cost him a small fortune, not true i had already rung baur millets for a price for genuine  Abarth decals price was £82 each side.
    He refused to fit them from my home and wont fit them for four weeks blaming his work load of cars going out this month.
    Conversation deteriorated and i left it there as i was losing patience by then.
    Also offered him some advice and suggested he should talk to his 'sticker" company and at least get them to match the mirror colour to the
    side stripes, don't think he like that suggestion.

    Very peed of with them, big email going to Abarth uk tomorrow. :thumb:

    I will keep you upto date with how it goes.

    Goodnight sleep tight.

    Text from other thread uplifted here to save people searching later and all the feed back is in the right place -admin
    « Last Edit: March 17, 2010, 12:02:49 am by Chris555 »
    50 Shades of Campovola

    chuckie4570

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    Re: Autoworld, Chesterfield
    « Reply #9 on: March 22, 2010, 07:44:31 pm »
    Had the same problems with my AGP stripes. Started peeling off, then found out they weren't the proper Abarth items. They tried fobbing me off at first but kept at em after speaking with a few of the lads at the xmas meet. Wouldn't touch autoworld again with a barge pole!!!  :thumbd: :thumbd: :thumbd:

    Offline FlyGirl7

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    Re: Autoworld, Chesterfield
    « Reply #10 on: June 30, 2010, 08:35:03 pm »
    Didn't have a problem with them - were the cheapest and put up with my haggling, got a very good deal from them in the end. Was very helpful in showing me around my new purchase.

    Offline lloyd

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    Re: Autoworld, Chesterfield
    « Reply #11 on: October 01, 2010, 07:26:36 pm »
    called into Autoworld last tuesday for them to listen to my creaky front suspension. tech came for a ride around the car park and confirmed it was the front strut mounts and he would change both sides under warranty. i mentioned the rubber seal between the drivers door and rear side window had started to split and he said they would fix that as well.

    dropped car off this morning, they gave me a lift to station and picked me up again tonight.

    all sorted, no hassle, newspaper and coffee whilst waiting.

    the tech guy seemed to know his stuff (he remembered my fiat steering wheel) and reception staff were friendly and efficient.

    one bit of entertainment, i got a text message on wednesday confiming an appointment for the previous day and another saying my car was ready when i was already driving back, i think there  trying to be too clever ;D

    text fun aside though its been really good, just how a warranty problem should be dealt with :thumb:

    Offline lloyd

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    Re: Autoworld, Chesterfield
    « Reply #12 on: October 02, 2010, 09:13:02 pm »
    need to backtrack on my previous thread, seeing the car in the daylight today i found that the window fitters had left ugly black globs of sealent along the bottom edge of the side window.

    we will see how they handle complaints on monday

    Offline lloyd

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    Re: Autoworld, Chesterfield
    « Reply #13 on: October 08, 2010, 07:14:00 pm »
    situation now resolved. rang autoworld first thing monday and told them the window fitting was really bad and needed to be done again. no arguments, booked me in without seeing it and there text alert system worked this time.

    dropped car off this morning and returned at 5 to pick it up. proper job this time and they had also checked the car over, found a split handbrake gaiter which they said they would fix if i wanted  but also suggested it wasn,t the end of the world if it was just greased.

    i pointed out that my wheel centres were going scabby so they have ordered me a new set,

    had a chat about warranty work in general and they reminded me to report anything untoward before the cars hits 2 years as the 3rd year warranty is less generous.

    all the staff involved were friendly and chatted about abarth in general and abarth get-togethers etc

    it has actually been quite enjoyable once you ignore the fact that i shouldn't have needed to be there at all, and that was down to a poor job by a glass company


    overall they dealt with the issue very efficiently :thumb:

    Offline lloyd

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    Re: Autoworld, Chesterfield
    « Reply #14 on: October 15, 2010, 11:28:13 am »
    went to autoworld for my regular friday warranty work.

    last week i showed them my scabby wheel centre caps and today they fitted a new set while i waited

    coffee and biscuits provided. the more i go there the better they seem to get.

    they asked if i wanted the car cleaning but i declined, they said they always ask but abarth owners never accept ;D