situation now resolved. rang autoworld first thing monday and told them the window fitting was really bad and needed to be done again. no arguments, booked me in without seeing it and there text alert system worked this time.
dropped car off this morning and returned at 5 to pick it up. proper job this time and they had also checked the car over, found a split handbrake gaiter which they said they would fix if i wanted but also suggested it wasn,t the end of the world if it was just greased.
i pointed out that my wheel centres were going scabby so they have ordered me a new set,
had a chat about warranty work in general and they reminded me to report anything untoward before the cars hits 2 years as the 3rd year warranty is less generous.
all the staff involved were friendly and chatted about abarth in general and abarth get-togethers etc
it has actually been quite enjoyable once you ignore the fact that i shouldn't have needed to be there at all, and that was down to a poor job by a glass company
overall they dealt with the issue very efficiently