Information => Dealer Feedback => Topic started by: AlexK on February 26, 2010, 01:35:46 pm

Title: Glyn Hopkin, Romford
Post by: AlexK on February 26, 2010, 01:35:46 pm
Glyn Hopkin, Romford
288/298 High Road, Chadwell Heath, Romford, Greater London, RM6 6EE
Phone: 0208 983 8588
Fax: 0208 590 7728

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Title: Re: Glyn Hopkin, Romford
Post by: Sawbomartin on July 20, 2009, 11:31:44 pm
It's now two and a bit weeks since I collected my A500 so I thought I'd do a little review of my dealings with Glyn Hopkin and Claire in particular:
Firstly, I went to Glyn Hopkin in Bishops Stortford who refered me to Chadwell Heath Abarth. I called, spoke to Claire and fixed up a test drive for a Saturday morning in March. I went over there with my son Daniel, Claire was expecting us and off we went. Crap traffic and a very short test drive but enough for a taster. had a good chat in the showroom, a cup of cofee and a good look at the cars and options.
Had another test drive the following week in lighter traffic (just), first in a NP, then immediately in a SS. good for comparing. Went back again when Claire had a day off and went out with Marcos in the NP again.
Both Claire and Marcos were excellent, I think they knew I was a serious buyer rather than a tourist.
After a few email and phone convesrations about price and spec', I placed the order on 1st April. was told 12 - 14 weeks.
Then the long wait......
During which we exchanged about 30 emails, I changed the options a couple of times, Claire constantly updated me on progress and was generally helpful.
Also, during that time the Scrappage scheme appeared. When I asked about it, it was a bit unclear but only because they hadn't finalised their position. When they had sorted that out she was very helpful and encouraging.
My car was delivered to them was a week or so earlier than I could collect so the car was locked away underground. Had a nice email saying how good it looked.

Collection day!
Went over, again with my son. The handover was dead easy, the paperwork simple and payment painless. we looked over the car and I had a good briefing on B&M, audio etc. my phone was paired and everything worked.

So all I can say is that I would recommend Glyn Hopkin and in particular Claire to anyone. They gave good 'off the record' advice and opinions, obviously liked the cars they are selling, were helpful, polite, accurate, never pushy and easy to deal with. The only downside was the absolute rubbish traffic around Chadwell Heath for the test drive. 9 out of 10 then! :thumb:
Title: Re: Glyn Hopkin, Romford
Post by: daborg on July 21, 2009, 11:41:16 am
I can second that - I found Claire great to deal with. The only downside, is that as she is (was), on her own when I bought mine, so getting through on the phone was difficult.

Otherwise, all good.
Title: Re: Glyn Hopkin, Romford
Post by: Capriwidow on November 03, 2009, 07:11:10 pm
On a journey back from a short break away we called into Glyn Hopkins, just to have another look! Glyn Hopkins is approx 80 miles away from our home, so it wasn’t going to be an easy purchase.  We were greeted by Claire who immediately realised we’d had a long journey, showed us where the loos were and offered us a drink.
The showroom was very impressive. Lots of cars on display with different options on them all – Black leather, red leather, sun roof, stripes etc etc  etc – Heaven!  She didn’t have a red one in the show room, but there was a customers car awaiting collection which she offered to show us.  We asked Claire numerous questions and she really does know her product inside out. One question she couldn’t answer but was honest enough to say so, and immediately went to the service department to find the answer. Plenty of brochures available and we were impressed.  Claire took our details and we left the showroom to mull over all the available options. At no time did she actually try to “sell us” the car, she clearly loves the car, and she is right in as much as the cars do sell themselves.

After a few days considering the options we made an appointment with Claire to have a test drive.  When we arrived she took photocopies of our driving licences and was efficient, polite and helpful at all times. 
After our test drive we placed our order.  The paperwork was all completed for the scrappage scheme and deposit paid.

Claire has regularly contacted us with updates on how the order was progressing, and we picked up Bartie on Monday.   Again our visit to Glyn Hopkins was a pleasure. We felt that we were a valued customer and that the product we were buying  would exceed our expectations.  Claire gave us as much time as we needed to go through everything on the car.  We left with big smiles on our faces.

Glyn Hopkins experience could be summed up as:-
Good points :- A Salesperson who clearly loves her job, loves her product, is polite & efficient.                             
She is also dedicated to Abarth sales.
Nice large Abarth area in the showroom with lots of cars on show, most had different options on them.
Excellent product knowledge.
We never felt rushed or pushed into any decisions.

Bad points:-  None!
Title: Re: Glyn Hopkin, Romford
Post by: SAF on November 04, 2009, 12:20:24 am
I picked my A500 up last Friday from Claire, who has been approachable, friendly and very professional throughout the whole process, from my first visit, to test drive, to order, to collection. She has kept me up to date, put up with me popping in (any excuse), (and she may have even seen me lurking about in the car park amongst all those lovely Abarths, during those difficult waiting days!!)
Of course, she didn't need to do any 'selling', but she genuinely loves these cars, and that comes across immediately. As has already been said, if there's something she's not sure about, she'll say so, find out from someone who does know, and get back to you as soon as. We all appreciate this quality of service...makes the whole experience of buying a new car that much more pleasurable!
Thanks Claire ;D!!!
Title: Re: Glyn Hopkin, Romford
Post by: mky500 on November 04, 2009, 09:20:05 am
I brought my 500 Abarth from there too. Claire was a complete star. Loves the product and what she does. Kept me informed at all times and nothing was to much trouble. If you want a great purchase experience then go and see Claire.  :thumb: :thumb: :thumb:
Title: Re: Glyn Hopkin, Romford
Post by: Chippy on November 05, 2009, 10:47:39 pm
It is very rare for me to lose my rag and being typically English, never complain, always "yes that's fine" even if it isn't really. Once in a blue moon something really gets my goat and I just can't let it go by without venting my frustration.

I must preface my comments with the fact that I absolutely love my car and the brand has my full support. I want Abarth to be as successful as possible (just so long as no one else near me has one ;D). However for the brand to remain a success it has to be backed up by a dealer network that feels as enthusiastic as we do. I think it is fair to say that my experience with Vospers when I bought my P&J certainly reflected that. It was the best service anyone could wish for and many others have said the same.

My problem is with Glyn Hopkins in Romford, more to the point the servicing department. I have heard plenty of good reports about the sales team (Claire in particular) but quite frankly their servicing department has fallen way way short of anything like an acceptable service.

A couple of months ago I had an issue with an airbag failure warning. I dropped the car off on the way to London and they kindly gave me a lift to the station afterwards. Good so far. Picked the car up in the evening and drove it home and the warning message came back on just before I pulled onto the driveway. I accept that sometimes you get niggly problems that come and go, frustrating as they are. Booked the car back in and they loaned me a courtesy car. Near enough 2 weeks later my car is ready. It took a while but nothing to moan about. In fact filled in a customer survey ticking all the boxes as excellent. A few weeks later and surprise surprise the problem comes back. Had to wait a couple of weeks for the dealer to fit me in with a courtesy car and went along on Saturday to drop the car off. After a 20 min drive to Romford I am told that there has been a mix up and there is no courtesy car available. They had a note that I had one booked but for some reason it wasn't put on their computer system. At this point some may have let off a little steam but not being one to make a fuss I said "mistakes happen". Not unreasonably I asked them to re-book me in but this time they can pick up my car from home and drop off a courtesy car at the same time. They agreed to do it and I was booked in for Friday (tomorrow).

This is where it gets interesting......I ring up this afternoon to check that everything is ok for tomorrow and they expressed surprise that I had a courtesy car booked (losing my rag now!). They tell me that they will ring me back. Sure enough they call and they tell me....wait for it...... the courtesy car has been involved in an accident and won't be available! If that was the case (and I don't believe it for one moment) then why did no one think to contact me, particularly as my wife had cancelled overtime at work to stay in. Calmly but very firmly I said it is not good enough and want something done about it as I had been messed around so much.

Just before 5:30 this evening I get a call from the service manager to say that he can't spare anyone to come out tomorrow as we are "out of the area" and the guy that booked it all in for me was on holiday so he is a man down. No apology made, which is insulting enough, and no effort whatsoever to redeem themselves. Instead the manager goes on to blame the absent member of his team for the mix up and said he (the absent member of staff) will have to come and pick the car up when he gets back from holiday next Wednesday! I am 38 years old and like to think I have a modicum of intelligence. So what kind of manager blames their staff and takes no responsibility for their firm's c*ck-up. At this stage I may have used the odd expletive but somehow managed not to slam the phone down. After venting a little frustration the manager tells me there is nothing else they can do. Absolutely F*cking pathetic (feel better for that). The trouble is that because the Abarth dealer network is still in its infancy there are no other options locally which means I have to deal with these muppets. Needless to say the service (£212 for a low mileage service!) I had also booked in is in no way going ahead with them, but unfortunately I have little alternative when it comes to the warranty work without having to do a lot of travelling.

It really does sadden me that I have to write this missive but if I share my poor experience on the forum then some of you that have bought your cars from Glyn Hopkins will perhaps think twice before having any work done there. This is not even a one-off situation as the car has been back for the same fault 3 times and they have managed to mess up the courtesy car twice. I am not an awkward sod who demands the earth, a simple apology would have been something but the way the manager has dealt with the situation is nothing but unprofessional.

My rant is now over and hope that something good comes of it.

Admin: thread retitled to make it easier for others to find.
Title: Re: Glyn Hopkin, Romford
Post by: Chippy on December 04, 2009, 09:12:21 pm
After my rant at Glyn Hopkins I am pleased to say that they have managed to restore a little faith :thumb: They have had my car just short of 2 weeks and have replaced the wiring loom; the rusty wheel nuts; and a half service at a reduced price for all the trouble I've had. Car was nice and shiny and they kept me informed at all times as to what was happening.

All I've got to hope for is that the airbag failure doesn't come back :pray:
Title: Re: Glyn Hopkin, Romford
Post by: daborg on June 11, 2010, 01:05:41 am
Likewise - not hugely impressed with service side of Glyn Hopkin. Sales excellent and enthusiastic.

Sales - synopsis - casual attitude, lack direction from management, lots of unknowledgeable/untrained non-technical staff. Whilst I have faith that the tech guys know their job, the front of house does little to inspire me that they do.

Apart from my rant about low-mileage service costs, frankly it peevs me to pick up my car, uncleaned, service book chucked on the back seat, no courtesy mats, with whoever put it there having cranked the stereo up to full blast. The manager not being bothered to give me an invoice on asking, left me even less inspired.

I am not anal, nor over-protective over my car, but the expeirience was over all, poor value for money - £260 for an oil change, and a disappointing look behind the pleasant sales front of house of the Abarth brand.
Title: Re: Glyn Hopkin, Romford
Post by: LutonBea on September 17, 2010, 09:36:40 pm
I agree Claire was amazing! She called me with an update every week as promised and seemed as excited as me. My A500 arrived earlier than expected and when she called she told me how nice it looked.
As I had to drive all the way from Luton I only had one test drive in, as you have commented above, heavy traffic. But one drive and I was hooked.

So sales side I was very happy  ;D

Am yet to have a service but I am booked in. One worrying matter was that I received a phone call today from Glyn Hopkin advising me to book my service (I did this 3 days ago) When I mentioned this I received a tentative reply of 'oh thats not on my system'  :-\ I explained that I have booked a day off work for this as I have to travel quite a way, so they better put my booking on their system!!

Wish me luck  :'(

Title: Re: Glyn Hopkin, Romford
Post by: rogernews on July 29, 2011, 07:22:36 pm
Had my Abarth 500 a week (used) on 16K miles. My usual Fiat dealer wouldn't touch my car so went to Romford as it was the most direct from Essex. After reading the forum on servicing costs, I was a little perplexed at the £468 quote for the second service. I had also noticed that my nearside sidelight was miss-aligned and asked them to have a look at this during the service. Got there about 9.30 with two children... was originally told on the phone when I booked it in that the service would be about 2 and a half hours... took kids into Romford... Garage called at 2.45 (which I missed) and again at 3.00pm as I saw my car being roadtested. To secure the side-light was a 'bumper-off, re-glue the bracket affair requiring an overnight stay. Unfortunately there was no courtesy car available... the car was now out of the workshop and so couldn't now be left... So had to rebook. Positives, car is improved with the service, was washed on handing back, offered the side light repair on dealer warranty even though I did not buy the car with them, nor was it registered with their garage... listened well, polite staff, offered a no obligation quote for a service plan... 25% discount and £32 per month.
Title: Re: Glyn Hopkin, Romford
Post by: KaiK on April 08, 2012, 01:28:08 pm
Had my Evo in for it's 1st year oil/filter change at just over 6500 miles and it went very smoothly, no hiccups at all. Reasonable cost of £99 inclusive of VAT and all done within 2 hours of dropping car off. Nice.

Improvements that Glyn Hopkin, Romford could improve on? Wash my car after the oil change maybe? .....I know, I think that's pushing it!  :whistle:

Title: Re: Glyn Hopkin, Romford
Post by: Deanfez on May 30, 2012, 09:53:02 pm
Just a quick review of my experience here at Glyn Hopkin, Romford

Overall a really good experience dealt with Carl in sales who was great.
Very attentive and knew all about the cars phoned us and kept us in the loop at all times.

We originally went for a 60 plate white 500c went out for a test drive and showed me fully around the car.
We were very happy and arranged a deposit that weekend, later on in the week My wife asked about a brand new black 500 she had seen in the showroom.

Carl came back to us very quickly telling us that we could do a better deal and px price on the new car so we went for that instead.

We arranged a handover day (In a thunderstorm) and I drove off a very happy man.

So far any questions I have had about Blue & Me or any car related issues have been dealt with by Carl very quickly
A very good all round experience
Title: Re: Glyn Hopkin, Romford
Post by: Funky on August 13, 2012, 07:38:43 am
I just bought a 2012 A500 from GH Romford and we were well looked after by Debbie.
I found her to be very enthusiastic, helpful, and when she didn't know the answer, she quickly found it for us.
As our car was already at the dealer everything was done quickly, we ordered on a Friday and collected the following Friday, the only hick up was having to wait one day firstly because the guy that hands over the car was not there, and another day waiting for the log book to arrive from the DVLA. This was only a problem because of my impatience.
All in all a good experience, Debbie is great, it was good to see her enthusiasm for the cars, and not just in the usual sales way, if you know what I mean. Genuine enthusiasm for these little cars.
My girlfriend hopes to buy an Alfa Mito next year, if she does we will go back to Debbie, even though we have a Fiat/Alfa dealer where we live.

Title: Re: Glyn Hopkin, Romford
Post by: OrangeSport on January 05, 2013, 05:49:23 pm
My new A500 came from Glyn Hopkin in Romford, so I can give my view of the transaction.

Firstly, my initial enquiry was online and someone actually called me back. That's a good start.
We were treated very well in the showroom, and given refreshments etc. We discussed specs and options.
The test drive was a little short, but to be honesty didn't ask for longer. We were able topic our child seat in the car and take our daughter on the test drive, which is a big plus.
I had regular emails updating me once I had placed my order.
Unfortunately, when I went to collect the car as agreed it was not ready, but they did offer to deliver it to me at the location of my choice the next day, and collect my existing 500 from me. I decided Togo and get it myself though. I was also shown the car, and allowed to check it all over there and then.
The next day I got the call and collected it as agreed.

I think I would use them again, and the whole process was pretty painless...
Title: Re: Glyn Hopkin, Romford
Post by: tonyspurs on February 04, 2013, 05:42:01 pm
Just had 18000 mile service done very happy with price and service I received not my local dealership but worth the ride over there  :thumb:
Title: Re: Glyn Hopkin, Romford
Post by: Mitch_O on February 15, 2013, 07:31:18 pm
Brought my A500 from Glyn Hopkins Fiat in Chelmsford they had it sent from Romford Abarth, the sale went smoothly but the after sale care has been 100% POO to put it nicely, a few things with the car went wrong so before Christmas took the car in to see if they could sort it under warranty, they said that was fine and would call after x-mas to book it in "Great"!! Well a month had passed didn't hear back so I gave them a call and they said sorry they didn't get back and book it in for the bumper to be painted due to flaking paint, took the car in first thing in the morning and collected it in the evening to find the work had not been done, due to the mobile painter not being in on Thursdays so I wasted my time, the service manager said he will give me a call on Monday to re-book it, Monday went so I left it till today and gave them a call, the service manager wasn't free as he was on the phone but was told he will phone me back straight after but surprise, surprise no reply!!  :thumbd:

I have given up now and will not be taking my car there for any work!! Moan over  :'( 
Title: Re: Glyn Hopkin, Romford
Post by: KaiK on April 02, 2013, 07:00:26 pm
Completed my 2nd year oil and filter change at a very reasonable cost in very quick time, great stuff.

Even better, as a big bonus, they even washed and vaccumed my car!  :thumb:

Many thanks guys!!
Title: Re: Glyn Hopkin, Romford
Post by: wezza2011 on November 15, 2013, 03:43:18 pm
hi I went to Glyn Hopkins Romford today and was greeted by a salesman called Paul. he was very nice and asked if I wanted a refreshment. I told him what I was after and he showed me the stock they had. I picked a car (500 abarth) yummy. we went back into the showroom to go through the details.

 As he was discussing the price. I pointed it out that the website was 1k less than what was in the car window. he spoke to his manager and they agreed. so 1k saving already. then we spoke about how much my car was worth and that I owed more than it was worth. depreciation is terrible on fiats.

 then he said about a £500 contribution that the finance company will give me. so another saving. which made it look good. I only have to pay 30 more a month. then he pulled out the bag a full tank of fuel. I paid a deposit that will be refunded when I collect the car. I will be collecting this week. looks like a win win for me. overall my experience was much better than my last 2 cars from there. hope this is of help to other people.
Title: Re: Glyn Hopkin, Romford
Post by: Slimo80 on December 25, 2013, 11:34:29 pm
Took my A500 in there for its annual service and they missed a split turbo pipe won't be using them again.