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Author Topic: Lipscomb, Aylesford  (Read 43414 times)

AlexK

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Lipscomb, Aylesford
« on: February 26, 2010, 01:37:09 pm »
Lipscomb, Aylesford
http://www.lipscomb.co.uk/
Performance House, Forstal Road, Aylesford, Kent, ME20 7XA
Phone: 0845 338 9905
Fax: 0845 3372941

Guidelines for members: Comments should be self-contained feedback on your overall experience following the purchase of a car or completion of service/warranty work.  Leaving feedback purely on the basis of a test drive or phone call is of no use to anyone.  Please do not comment on other people's feedback - instead, take all conversations into PMs.  All feedback must be constructive and factual.  Emotional ranting, retaliatory or libellous comments will be removed.  In all cases of dispute, your dealer must be given the opportunity to resolve the situation first.

Guidelines for dealers: Dealer staff may not post in their own threads except to exercise their right-to-reply on specific points of criticism.  Clarification, where required, should be sought privately.  Attempts to bump a thread will be dealt with harshly.
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    Offline lee

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    Re: Lipscomb, Aylesford
    « Reply #1 on: March 31, 2009, 12:17:38 pm »
    What can i say.....

    There PDI has a lot to be desired.

    Went to pick up my new car it had paint chips and scratched on it in more than one place it was as if no one had looked at the car….

    It’s gone down hill form there.
    I have been misled on more than one occasion about problems with the car being told “they all do that and its normal”. And it’s only when I have researched the problems on the net and by asking other dealers and then telling them that they are known problems how to fix them do they then admit it’s wrong and then try to fix it.

    When the do admit there is a problem you take the car in, they do not ring you to tell you its fixed you have to ring them and ask????  When you ask have the fixed what it went in for they will always say they have but when you get in the car you find that they haven’t fixed all and have to book it in again.

    The last time it went in was the 2nd of March, I went to pick up on the 4th only to find out that they had repaired the paint chip that was under the rear light but has left blobs or paint on the rear wing. I left it there and told them I don’t want it back until it is AS NEW.

    It was during this time that I found out for them how to fix a couple of problems that the car had form new and I’ll get it back supposedly full fixed on the 3rd of April

    ONE MONTH AND ONE DAY after it went in …….

    When you contact them, be it over the phone or by email, both the sales team and the service people will tell you things like “I’ll get back to you today” I’ll let you know when its in” BUT nine time out of ten they don’t and getting back to you “today” normally take 4 reminder emails and 5 days…..

    It may be just me with these problem but would like to here form anyone else who have uesd or still used lipcomb, as i would love to keep using them but they are not making it easy for me to stay with them.

    The other dealer in my area is
    Glyn Hopkin Abarth Fiat
    288 - 298 High Road, Chadwell Heath
    Romford, Essex RM6 6EE

    and would like to hear if anyone has had a better time with them as it may be time to change my dealer?

    Thanks
    Lee
    « Last Edit: January 01, 1970, 01:00:00 am by lee »
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    Offline lee

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    Re: Lipscomb, Aylesford
    « Reply #2 on: April 03, 2009, 06:49:59 pm »
    got me baby back.
    Wren i get there the service guy (diff bloke from last time) he said the manager wanted to have a word, looking good i thought, but i was 25 mins later than a said i'd get there and he was in a meeting. So they said he would ring me. That was 1.30 it's now 6 and no call. Also when i got every thing in the boot was a jumble and some cds that where rapped up time taped in a bag were open as if someone had opened them and looked to see what they were. Went back in to complan but they said that that would not happen and i was mistaken.  . . . Yeah right.
    Its not the fist time i got it back with the boot left like that. If someone don't keep going through me boot there is only one other thing that can be going on. . . . And it is that each time it goes in someone is taking out for test drives and driving it like a nutter
    « Last Edit: January 01, 1970, 01:00:00 am by john501 »
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    Offline dazza

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    Re: Lipscomb, Aylesford
    « Reply #3 on: April 06, 2009, 02:22:26 pm »
    speaking as the sales team involved i cannot speak for our service department.
    the car involved had 2 very minor marks on handover. a tiny scuff on black trim, for which we apologised and arranged to sort out, the other, a small chip on the side of the petrol cap, i personally swapped over from another vehicle that day.
    our csi scores and the fact that we were given the franchise show we are amongst the best fiat dealers nationwide, and whilst NO ONE is perfect, we are striving to do all we can in the interest of our customers.
    hopefully, some of our other customers may like to back me up on this.
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    Offline lee

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    Re: Lipscomb, Aylesford
    « Reply #4 on: April 07, 2009, 09:05:19 am »
    Hi Dazza, yes mate you did change the petrol cap at the time, but your recollection of only 2 faults not quite correct. if you remember there where in fact 5 faults that I spotted at delivery (I still have the photos) and yes only one of those was not fixed and I had to return.

    Any way the car is fine now.

    thanks everyone

    lee
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    Offline dazza

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    Re: Lipscomb, Aylesford
    « Reply #5 on: April 07, 2009, 09:32:06 am »
    glad to hear that lee.
     ;D
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    Offline mutsey

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    Re: Lipscomb, Aylesford
    « Reply #6 on: May 19, 2009, 07:38:22 pm »
    just a quick note picked my 500 abarth esseesse about 3 weeks ago , hand over of car etc,etc
    all ok , so id like to say all ok on the Lipscomb front for me   mutsey
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    Offline Kertallica

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    Re: Lipscomb, Aylesford
    « Reply #7 on: June 30, 2009, 07:27:36 pm »
    I have had a few issues with Lipscomb to be honest.

    It did take a while for the car to arrive in the UK, however that wasn't really an issue for me. On the day that I had arranged to pick it up, the finance had some issues and I was waiting in the surrounding area/dealership for over 6 hours. For the hassle I was offered free car mats, however this took over 5 weeks to come in; half the fault of Abarth themselves for not sending stock to Lipscomb in time and of Lispcomb. One of the days of calling them to see where the mats were, I was informed that I had been given a car without the puncture kit in the boot. So I had to drive from Brighton to Maidstone to collect this.

    I also noticed that they had given me a car which had one character different on my number plate to what the car had been registered to, therefore I had been driving technically uninsured between collecting the car and having the number plates changed.

    After getting everything resolved, I had been in contact with the Dealer Principle and arranged for, originally my first service free of charge, however this was not possible as I had signed up for the monthly service payment agreement. So they agreed to send me a cheque for a third of the three year plan, which took around two weeks to appear in my letterbox. I do appreciate that I received this from them.

    Yes they eventually helped me with all of the issues I had after purchasing the car, however they really do need to work on their customer service to post-selling of a car. As whilst I was organising buying the car, they were very helpful and I was happy with what I experienced.
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    Offline harrison_b

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    Re: Lipscomb, Aylesford
    « Reply #8 on: September 11, 2009, 12:11:35 pm »
    I think its time for Lipscomb to get a good bit of feedback!  :thumb:

    I picked my AGP up from them on the 1st of September from Daren. It was quick, easy and hassle free. It took around 40mins from arriving to driving away. (I am however still waiting for my mats to be delivered)

    Unfortunately it began to rain as I was driving home; the window wiper blade was missing a component that held the blade to the wiper so the rubber was flapping around doing nothing. I took it back to Lipscomb, explained what the problem was and a man from the parts department replaced the blade in a matter of seconds of me arriving, no questions asked.
    I then took the car on holiday with me down to Cornwall and ASR became permanently disabled, as well as the ESP and Hill holder. Every time I turned the engine on I got a series of error messages. I rang Daren on the day I was due back, who put me on to the service department. They arranged a courtesy car that same day for the weekend and fixed the problem first thing Monday morning. (the breaks also squeaked and they sorted them too)
    I am not yet 21 which meant they were unable to insure me for free so I had to insure the car myself. After 30mins on the phone to an insurance company that had never heard of a Fiat Grande Punto 3door, the lady at the service desk offered me the hire rate £12 per day including the insurance. The exceptional thing was that she only charged me £12 for the duration of the time I would have needed the car, this gesture was well beyond her call of duty and much appreciated. (she also let me have 1/2 a tank of fuel for free, telling me only refuel it to 1/4 from 3/4, making my £12 back easly)

    The issues with the car are not their fault but I am impressed at how they deal with solving the faults immediately. You never feel unwelcome walking in the service dept (unlike ford :whistle:). I can recommend this dealer all day long to anyone who asks. The show room is massive and well presented and the test drives were long enough for you to get a good feel for the car, my sister has subsequently ordered a Fiat 500 from Daren, even though there are Fiat dealers close to home. None of them can match Lipscomb.

    Just a case of saving for an Esseesse kit now i guess!!!! :getmecoat:
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    Offline azbo87

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    Re: Lipscomb, Aylesford
    « Reply #9 on: September 11, 2009, 05:48:03 pm »
    They are good over at lipscomb i got mine from Daren aswell he was more concerned that I could afford to insure the car rather than make a quick sale and get me to sign the paperwork quick, he was happy to show me the car when it came in even though we had to go through loads of locked gates/doors. What I found good aswell is that he asked me about what insurance company I was with so he could advise other young people who were considering buying the car to help them find the cheapest insurance.

    The warranty work i had done they were excellent knew exactly what needed doing before even looking at the car just from what I told them.

    Another thing I believe shows good customer service is when they recognise your face I was with my mate there couple of weeks ago he was looking at cars I had not been down there for a few months and was surprised both the Abarth salesman recognised me  :thumb:

    I did have a problem with Lipscomb Fiat in ashford when they repaired the wrong bit on my last car it was obvious what needed the repair :thumbd: but Lipscomb Abarth in Maidstone have been excellent :thumb:
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    Offline jroberts

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    Re: Lipscomb, Aylesford
    « Reply #10 on: November 05, 2009, 05:42:23 pm »
    I ordered my car off Phil from lipscomb
    I have nothing but good praises for him, he was proffesional and to my mind did know his product
    Whats better though is he got the car in time for my birthday   ;D
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    Offline richardmajor86

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    Re: Lipscomb, Aylesford
    « Reply #11 on: November 06, 2009, 04:06:06 pm »
    Also got my car from Lispcombe, i think my thread is in here somewhere, i thought they were very good.
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    Offline richardmajor86

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    Re: Lipscomb, Aylesford
    « Reply #12 on: December 03, 2009, 10:20:22 pm »
    Lipscombe couldn't be bothered to clean mine... they did ONLY have it for 4 days, most of which were waiting on parts.

    Admin: Split from here.  Can we keep dealer feedback in the right threads please, chaps.
    « Last Edit: January 01, 1970, 01:00:00 am by AlexK »
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    Offline dazza

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    Re: Lipscomb, Aylesford
    « Reply #13 on: December 04, 2009, 12:26:30 pm »
    will pass on to service richard....
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    Offline michael

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    Re: Lipscomb, Aylesford
    « Reply #14 on: January 15, 2010, 07:44:25 pm »
    I ordered my a500 at lipscomb from elaine. When i went there to have a look and a test drive. She had only been there a week i thought she was very good really helpful. I went away and thought about getting the a500. Went back a week later and ordered one. picked it up november 2nd.

    Elaine was very helpful with everything. She called every week to let me no how everything was going. Answered all the questions i asked and she didnt mind me keep changing things. Very helpful  :thumb: :thumb: :thumb:
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