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Author Topic: Lipscomb, Aylesford  (Read 33440 times)

Offline richardmajor86

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Re: Lipscomb, Aylesford
« Reply #15 on: March 19, 2010, 06:51:16 pm »
Just had my car serviced at Lispcomb.

I booked the whole thing via email - BRILLIANT!

They called me a few days before to remind me, and ask if there was anything else they needed me to look at while they had the car.

When i got the car back, it had been cleaned in and out, looking lovely.

They did forget to stamp my book, I mentioned it, the really lovely lady took the book, ran off to get it stamped. When she came back though, she had stamped "2nd Service" and filled in the info for "1st Service". She then went off and got "1st Service" stamped aswell. So i ended up with 2 stamps.... I'll have to go back to them for the 2nd service. Which, after how i've been treated, I'll be doing anyway.

Thanks Lipscomb.
Abarth Grande Punto, White, Stripes, Climate, Standard Wheels.

AbarthForum.co.uk

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    Offline matt owens

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      • Gillingham, Kent
    Re: Lipscomb, Aylesford
    « Reply #16 on: March 24, 2010, 06:35:37 pm »
    Took my car into Lipscomb today for a replacement headlight, done under warranty with no hassle at all, and to have the springs swapped over for Eibach items. All finished and ready for me when I finished work, excellent.
    Former AGP, 500 and APE owner. Miss them all.

    Offline azbo87

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    Re: Lipscomb, Aylesford
    « Reply #17 on: April 12, 2010, 06:23:31 pm »
    Had my first service today owned the AGP since 27th March 2009 When I went to take a look at an AGP and get some figures back in febuary 2009 I was thinking because I am young and look younger than what I actually am I would not be taken seriously glad I was wrong  :)
    Darren dealt with the sale he was very knowledgable, very friendly and very helpfull and seemed to have a passion for the brand it was probably the best customer service experience I have had  :thumb:
    I went down to Lipscomb to book my service few weeks ago just happened to be a Sunday and no one was there to be able to book it. Went down next day the people who dealt with booking the car in were very friendly said they would drop me off in maidstone.
    On this day Darren was just driving a car out saw me and asked was there anything wrong with the car (as he saw me there on the sunday) and asked how the car was.
    Today took the car in for 0900 they said they would get the car done for 1300 they took me to Maidstone like they said all good was expecting it to be done by 1300 but I did not get a phone call until 1432 to say they were sending someone to pick me up.
    The bloke who drove me about said sorry for being late he was a nice, friendly bloke aswell  :)
    I had been charged correctly for the parts as some people have had cases where they were charged for 2 cans of oil and only had 1 and a half only problem was I washed my car yesterday and was looking good it was nice of them to wash it for me after it's service and I do appreciate it only problem though was the car was covered in smeary water marks
    AGP matte black, custom quad exhaust, spoiler and centre console, forge intercooler,boost hoses, TMC tuned, eibach sportlines and carbon airbox.

    Offline FWD_Boy

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    Re: Lipscomb, Aylesford
    « Reply #18 on: June 13, 2010, 09:03:24 pm »
    Ordered and collected my A500 from/through Phil at Lipscomb, really nice bloke, kept me totally upto date all the way through the process and even when I collected and he had 6 collections that day he still had the time to walk me over his A500 so I could hear the Record Monza.

    Nothing but good prase for Lipscomb

    Cheers
    FWD_Boy - AKA 'Chris'

    Offline M5/Abarth Russ

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    Re: Lipscomb, Aylesford
    « Reply #19 on: November 13, 2010, 12:07:09 pm »
    I just wanted to say thanks to Darren for selling me the most fun car I have ever owned. Very down to earth, not pushy and a perfect salesman with a genuine love of the car he is selling.

    Cheers mate.
    2011 Abarth Punto Evo EsseEsse

    Offline tonyspurs

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    Re: Lipscomb, Aylesford
    « Reply #20 on: January 30, 2011, 12:03:00 am »
    big thumbs up for the sales team at Lipscombe,i dealt with Daren mainly who sorted everything without any fuss,kept me informed throughout either by email or phone,and handed over to me a fantastic A500 in pasadoble burgandy!
    i've had it for 2 days and can't stop looking at it.
    oh and i got free mats!!!!!!!!!!!!!! nice one Dazza!
    Scorpione piccolo Il pungiglione è nella sua coda

    Offline will-w

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    Re: Lipscomb, Aylesford
    « Reply #21 on: February 15, 2011, 09:08:24 pm »
    Took the SS in last week to get a few bits done under warranty, even though I had purchased the car from another dealer they took it in with no hassle and got it back to me the same day..  and they had washed it!

    I got a friendly text message the day before to remind me that it was due and all the staff were polite and very friendly :)

    I also had the pleasure dealing with Carly (one of their sales people) a few weeks before when I was looking at buying one of their cars, she's wonderful and really knows her stuff (despite being a trainee)

    10/10 from me!

    Will
    Abarth Punto Supersport
    Grigio Campovolo, Assetto Koni, Esseesse floating brakes, Skydome
    Summer: Gunmetal 18" Esseesse with Bridgestone Potenza RE050A
    Winter: Official Abarth Winter Kit (17" with Pirelli Sottozero 210)

    Offline dpaine

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    Re: Lipscomb, Aylesford
    « Reply #22 on: March 03, 2011, 02:44:53 pm »
    i collected my Abarth 500 from Lipscomb yesterday, and i have nothing but praise for Phil, he kept me up to date the whole way through, was very accomodating of my bizarre requests and my constant mind changing lol!

    Offline evo_number_one

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    Re: Lipscomb, Aylesford
    « Reply #23 on: March 04, 2011, 03:04:39 pm »
    Can I just add a  :thumb: for Ross in the parts department.

    Did some investigative work for me without being asked and then suggested he ordered the part in to finally check all ok before making a sale - without wanting a deposit!

    Excellent service!



    500A esseesse, integrale evo1, coupe LE, 166 Super

    Offline will-w

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    Re: Lipscomb, Aylesford
    « Reply #24 on: May 04, 2011, 08:39:27 am »
    Booked the car in yesterday to get the top mounts looked at and a 6000 mile service done (have an Esseesse).

    Got a call at 4 saying the service had been done and that they needed to order parts for warranty work so off I went to pick it up..  Paid a reasonable £95.95 for the Oil/Filter change (£63 of this was parts alone) and left a happy chappy in a very shiny Abarth!

    Warranty shopping list includes; two top mounts, two front shocks, four center caps, one new seat cover and a partridge in a pear tree!

    Only down side is that I got home last night and realised that my Esseesse badge has been damaged where someone with a sponge has caught the edge..  Have spoken to the wonderful Nikki in service and have been told that they'll "have a look at it" on Tuesday when it goes back in to be done.

    Let's hope that my high opinions of this garage aren't shattered by them refusing to replace it!

    Will
    Abarth Punto Supersport
    Grigio Campovolo, Assetto Koni, Esseesse floating brakes, Skydome
    Summer: Gunmetal 18" Esseesse with Bridgestone Potenza RE050A
    Winter: Official Abarth Winter Kit (17" with Pirelli Sottozero 210)

    Offline will-w

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    Re: Lipscomb, Aylesford
    « Reply #25 on: May 12, 2011, 10:41:59 am »
    Well..  I'm afraid my high opinion of this dealer has just been shattered!

    Collecting my car later today with all the warranty work completed (all good).

    However; they refused to even check the wheel alignment after changing front shocks & top mounts and they won't replace my esseesse badge that they damaged when they cleaned it last.

    Not overly impressed with the way that I've been spoken to (after complaining) either....

    10/10 for completing warranty work, 2/10 for customer service!

    Will
    Abarth Punto Supersport
    Grigio Campovolo, Assetto Koni, Esseesse floating brakes, Skydome
    Summer: Gunmetal 18" Esseesse with Bridgestone Potenza RE050A
    Winter: Official Abarth Winter Kit (17" with Pirelli Sottozero 210)

    Offline APE MAN

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    Re: Lipscomb, Aylesford
    « Reply #26 on: August 26, 2011, 09:40:15 pm »
    A big thumbs up for Phil in the sales team :thumb:.   I only went in for a test drive after seeing the car at the Festival of Speed at Goodwood ( I actully saw it the previous year but Lipscomb didn't have a APE to test drive).   Without being at all pushy Phil was able to convince me that the car he had in stock was exactly right for me and I am so pleased that I went ahead and bought it.

    A big thumbs down for the Parts department :thumbd:.   When I bought the APE I asked about the TomTom Sat Nav and Phil went and checked and they told him that the new Blue&Me TomTom2 Live was compatable with my car and would pare with the Blue&Me in the APE.   I parted with £300 which is a lot of money for a Sat Nav and found out later that there is no way the TomTom will ever pair with an Abarth.  Phil has done what he can to rectify the situation and asked the parts department to speak to me but I have heard nothing.   A very poor show from a company who pride themselves on their service.  :-[   I am still hoping that Phil will sort this out on his return.

    Offline Helenmw5

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    Re: Lipscomb, Aylesford
    « Reply #27 on: September 22, 2011, 06:23:01 pm »
    I bought my 500Abarth from Lipscomb but they were not the first Abarth dealership I went to, the first was Romford and I was beyond unimpressed with them.  I decided to try again and drove the extra 20 or so miles to get to Aylesford and I was so very glad that I did.  I bought my car from Carly, she was brilliant, very helpful, full of information, kept me informed while I waited for the car to arrive and went out of her way to get me a good deal.  I have no real complaints as the small mark we found on the car was immediately looked into.

    I love my car, I enjoyed my experience buying my car from Carly and would not hesitate to go back  :D

    Helen  :thumb:

    Smith07

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    Re: Lipscomb, Aylesford
    « Reply #28 on: September 24, 2011, 07:04:25 pm »
    Just had our first low mileage service at Lipscomb today.

    Dropped the car off at 8.30 in the morning and at 9.00am they dropped us off into Maidstone to do some shopping. Picked us up at 12.00pm and the car was all ready and waiting for us. Daniel and Rachel were very helpful, friendly and polite and overall a very good service from them. I would definitely take the car back there again. :D

    Offline garyskisplym

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    Re: Lipscomb, Aylesford
    « Reply #29 on: December 23, 2011, 09:33:40 am »
    I have had afew problems with this dealer over the past couple of months but I must say since they have has a restructure of there staff they have improved. Only moan now would be they don't ring when they say they will
    Abarth Punto Evo (163) 1949 White with red Stripes/ mirrors, Climite and TMC'd Gone :(
    Fiat Punto Evo Sporting (135) Red Going
    Abarth 500 white and skydome Waiting Arrival

     

    hungry