As the rear wheel of my A500 has been making an horrendous squealing noise for the past couple of months, I booked my car in with Lipscomb.
Took my A500 in at 08:30 on Wednesday morning. At approx 17:30 I received a phone call to say that they could not hear the squealing. After telling them that the squealing was definitely there, they kept the car for another day. Thursday (approx 17:00) I go down to Lipscomb and they tell me that they did hear the squealing and that the rear disk pad was 2mm thick and needs replacing. I was fuming. They kept my car for two days only to tell me that the rear break pad needs changing, without changing it!!!! Surely the first thing you would check for is the break pad situation (i.e. pads need cleaning etc etc).
So a week where I planned everything around getting my car fixed (stayed with the in laws)......it didn't get sorted. This poor level of service has wasted the week for me, my wife and the in laws (as Lipscomb could not provide a courtesy car for me)
In the end I had to buy the pads of them, so that I could get Kwik Fit to put them on for me (I couldn't afford leaving the car with them for a third day, as I needed to go home in Middlesex)
Also.....a quarter of fuel had been used....but I guess they had to drive around quite allot to figure that the break pads needed replacing
I'm so disgusted with their level of service........They don't deserve to fly the Abarth flag.