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Author Topic: Lipscomb, Aylesford  (Read 33478 times)

Offline will-w

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Re: Lipscomb, Aylesford
« Reply #30 on: March 06, 2012, 01:53:50 pm »
:thumbd:

I contacted Lipscomb parts department as I needed a price on some parts.  Was shocked when they quoted me £173 ex VAT.

Contacted Research in Nuneaton and was quoted a happy £168 inc VAT and shipping..  Â£40 saving including shipping them a whopping 167 miles :thumb:
Abarth Punto Supersport
Grigio Campovolo, Assetto Koni, Esseesse floating brakes, Skydome
Summer: Gunmetal 18" Esseesse with Bridgestone Potenza RE050A
Winter: Official Abarth Winter Kit (17" with Pirelli Sottozero 210)

AbarthForum.co.uk

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    Offline tonyspurs

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    Re: Lipscomb, Aylesford
    « Reply #31 on: March 22, 2012, 03:27:56 pm »
    Dealt with Simon in the parts department at Lipscomb regarding some 2nd hand Esseesse wheels i had bought from them off of Ebay,one wheel had to be replaced as it was buckled,he found me another took the time to get it checked before contacting me, excellent customer service from the parts department :thumb:
    Scorpione piccolo Il pungiglione è nella sua coda

    Offline Richierich

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    Re: Lipscomb, Aylesford
    « Reply #32 on: June 18, 2012, 12:15:29 pm »
    Hiya peps

    My views of lipscomb
    Very very very friendly, top service, the dealership almost has a family feel to it and the salesman wow what a dude (Philip Rigby)....phoned after a year to discuss a poss new car purchase remembered my name, job, where I lived. Felt like a valued customer and for sure will buy another car from them without hesitation
    Thanks phil 

    Offline M5/Abarth Russ

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    Re: Lipscomb, Aylesford
    « Reply #33 on: June 30, 2012, 02:40:37 pm »
    Well i am now on my 2nd purchase from them and both times they have been superb.
    A big heads up to Phil for showing me the APE SS. Over the moon with it.

    2011 Abarth Punto Evo EsseEsse

    Offline APE MAN

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    Re: Lipscomb, Aylesford
    « Reply #34 on: June 30, 2012, 08:34:27 pm »
    I agree that Phil is a top bloke.   He was not at all pushy a year ago when I was invited to Lipcomb for a test drive after trying to get a drive on the track at the Moving Motor Show at Goodwood.

    This year I wanted to drive the A500 on the track and contacted Phil who said he had spoken to Abarth to arrange something.   When I spoke to the Abarth staff on the stand they said they had heard nothing from Lipscomb.   I am sure he will be a top bloke again when I am ready to buy a new Abarth.

    As for the Service department, I have just had a letter from them reminding me that my "FIAT" Abarth Evo is due for a service, some how it has become an Fiat I wonder if this means they will be charging me Fiat prices for the service.   I think not!   I am certainly going to check out Monza Sport before I travel up to Lipscomb.


    Offline Abarth500 Joe

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    Re: Lipscomb, Aylesford
    « Reply #35 on: August 05, 2012, 04:19:53 am »
    As the rear wheel of my A500 has been making an horrendous squealing noise for the past couple of months, I booked my car in with Lipscomb.

    Took my A500 in at 08:30 on Wednesday morning. At approx 17:30 I received a phone call to say that they could not hear the squealing. After telling them that the squealing was definitely there, they kept the car for another day. Thursday (approx 17:00) I go down to Lipscomb and they tell me that they did hear the squealing and that the rear disk pad was 2mm thick and needs replacing. I was fuming. They kept my car for two days only to tell me that the rear break pad needs changing, without changing it!!!! Surely the first thing you would check for is the break pad situation (i.e. pads need cleaning etc etc).

    So a week where I planned everything around getting my car fixed (stayed with the in laws)......it didn't get sorted. This poor level of service has wasted the week for me, my wife and the in laws (as Lipscomb could not provide a courtesy car for me)

    In the end I had to buy the pads of them, so that I could get Kwik Fit to put them on for me (I couldn't afford leaving the car with them for a third day, as I needed to go home in Middlesex)

    Also.....a quarter of fuel had been used....but I guess they had to drive around quite allot to figure that the break pads needed replacing :whistle:

    I'm so disgusted with their level of service........They don't deserve to fly the Abarth flag.  :thumbd:


    Offline [email protected]

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    Re: Lipscomb, Aylesford
    « Reply #36 on: October 01, 2012, 10:41:56 pm »
    Hi
    No complaints so far, bought an ss 500 a month ago from Phil at Lipscomb .
    All good service, and all good car ..
    Paul

    Offline litefin

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    Re: Lipscomb, Aylesford
    « Reply #37 on: November 26, 2012, 09:45:33 am »
    Picked up my a500 on Saturday so far just a BIG smile is all that I can say :-)
    Red A500 delivered on 24th Nov

    Ex Smart ForFour brabus 177BHP standard - Seat Ibiza Fr T DI - Seat Leon Fr - lets hope the A500 lives up to at least one of these :-)

    Offline mkabarth

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    Re: Lipscomb, Aylesford
    « Reply #38 on: December 21, 2012, 02:53:27 pm »
    Picked up my APE today, have to say bar the confusion regarding my original order which should have arrived on the 8th December, I have been very pleased with Lipscomb so far, particularly Philip.

    Instead of waiting until sometime next year for my original order to be built, an identical car was sourced but with added climate control - at no extra cost.  They also agreed to install an armrest, again at no extra cost, which had been on the original order.  For my trouble Philip threw in a free keyring and toy, plus honouring the free oil, mats and full tank that had originally been pledged.  The car was even wrapped up in a cover in the showroom as though it were an early Christmas present!

    The dealership can be a little hard to get through on the phone sometimes but otherwise the service so far has been very good and already got us thinking about the new Panda 4x4 when it arrives in the New Year.  We have a Fiat dealership that is considerably closer to us, but for the good service I will definitely be using Lipscomb.

    Offline tonyspurs

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    Re: Lipscomb, Aylesford
    « Reply #39 on: March 09, 2013, 06:37:45 pm »
    Picked up my 595 Turismo today, well pleased with it and the service i received from Phil,he was in constant touch either by phone,text or email sending pictures and giving me updates all the way through,sorted out the Reg transfer and the transfer of wheels,exhaust and a few other bits from my A500 on to the new 595, also phoned me to advise me i had a small kerb mark on a couple of my Esseesse wheels which i knew about and arranged for them to be repaired while they had both cars  :thumb:
    Excellent customer service from Phil, top man :thumb:
    One negative he wouldn't let me keep the Abarth 595 indoor cover :thumbd: ;D
    Scorpione piccolo Il pungiglione è nella sua coda

    Offline Davibo_

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    Re: Lipscomb, Aylesford
    « Reply #40 on: April 12, 2013, 02:01:09 pm »
    Bought my car from Phil, nothing but praise for Lipscomb in Maidstone. Really helpful and eager to sort everything out. No complaints.
    Drive it like you stole it!

    Offline Ian hatton

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    Re: Lipscomb, Aylesford
    « Reply #41 on: September 12, 2013, 02:47:56 pm »
    Just thought I'd post my views on Lipscomb

    I have just bought a band new a500 and the purchase was very pleasant and problem free. I got a good deal from Phil Rigby who I would highly recommend he wasn't pushy or anything but totally professional and courteous at all times

    He took time to hand the car over and explained everything in all the detail I wanted and answered my questions no problem at all

    During the sale he kept me informed either via text, phone or email and sorted the financial side out as well

    I appreciate he's in the business of selling but he did he's job brilliantly and got his sale by assisting me instead of trying to push me in any particular direction, I have no hesitation in recommending both Lipscomb and Phil, lets hope any warranty and after sales service are as good, I will of course keep you posted

    Offline 63JTV

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    Re: Lipscomb, Aylesford
    « Reply #42 on: October 14, 2013, 03:49:01 pm »
    Picked up my Abarth From Phil. He was great and knew his stuff, Got car a week earlier then expected. Great after service as well. Couldn't praise Lipscomb enough. Would definitely recommend.

    Offline Ian hatton

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    Re: Lipscomb, Aylesford
    « Reply #43 on: October 19, 2013, 12:05:23 pm »
    Had a slight warranty claim, the centre air vent was not working correctly so I called up Lipscomb last week and arranged to call in, as it's an 80mile round trip I asked if they could pre order a vent, which they did I had a phone call and email to tell me that the part was in and that Saturday was confirmed, I've just come back, all done no issues car washed and hoovered limitless coffee great service all round

    Offline Slimo80

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    Re: Lipscomb, Aylesford
    « Reply #44 on: December 25, 2013, 11:37:03 pm »
    Emailed them and rang them twice to try and book a service they couldn't be bothered to call me back.

     

    hungry