Welcome, Guest. Please login or register.

Login with username, password and session length

Author Topic: London Flagship Store  (Read 9170 times)


  • Guest
London Flagship Store
« on: February 26, 2010, 01:34:25 pm »
London Flagship Store
Fiat Marylebone, 105 Wigmore Street, London, W1U 1QY
Phone: 0207 399 6650
Fax: 0207 399 6651

Guidelines for members: Comments should be self-contained feedback on your overall experience following the purchase of a car or completion of service/warranty work.  Leaving feedback purely on the basis of a test drive or phone call is of no use to anyone.  Please do not comment on other people's feedback - instead, take all conversations into PMs.  All feedback must be constructive and factual.  Emotional ranting, retaliatory or libellous comments will be removed.  In all cases of dispute, your dealer must be given the opportunity to resolve the situation first.

Guidelines for dealers: Dealer staff may not post in their own threads except to exercise their right-to-reply on specific points of criticism.  Clarification, where required, should be sought privately.  Attempts to bump a thread will be dealt with harshly.


  • Advertisement
  • ***

    Offline deppi0

    • Assetto Member
    • **
    • Posts: 76
    • Carlo Rating: 0
    • Abarth 500 "zero a cento" and Ferrari California
    Re: London Flagship Store
    « Reply #1 on: November 25, 2009, 04:47:55 pm »
    I just wanted to let all of you London guys that I have been dealing with the Flagship Dealer for the past few months I think it's more than fair for me to recommend any of you to talk to Tony Dittli there. He has been incredible help and always very honest.

    BTW Loving my ZeroCento

    Offline alberto

    • Assetto Corse Member
    • ****
    • Posts: 370
    • Carlo Rating: 0
    Re: London Flagship Store
    « Reply #2 on: January 12, 2010, 08:13:02 pm »
    Service department not impressive though. Emailed them monday... Nothing. Called 3 times today - Promised a call back (I am asking very simple pricing questions for bits and bobs)... Nothing.

    Flagship.... Flagshi* more like.
    A 500 L E owner

    Offline cmguk22

    • Esseesse Member
    • ***
    • Posts: 109
    • Carlo Rating: 0
    Re: London Flagship Store
    « Reply #3 on: August 26, 2010, 12:18:22 pm »
    I booked in my 500SS with the service department (located in Battersea) after Glynn Hopkins could not fit me in for 2weeks.

    I rang at 10am and was very happy to hear they could fit me in that same day; they were polite to deal with and well organized. I have never been there before and was happy to see them demonstrating common sense - as I arrived, they checked my reg plate and pulled my file and already knew my name and greeted me with a "Good Morning Commander Bond" and a offer of a cup of tea or coffee.

    I got a prompt update from Ian on how the service was going and a cost for me to approve. The best bit was they actually identified to me that they did NOT need to change one of the filters as it was in perfect condition, thus they did not need to charge me for the privilege, thus saving me the money. I have to admit I did not tell them that Oil & Filters were done only 3500miles ago just to see if they spotted this fact.

    I even got a car wash & vac included, but next time I think I will specifically ask that this is not done as I’m sure it was charged at the normal hourly rate, which is way more that a good hand job down the road.

    All in all despite the obvious gripe about the total cost (influenced by Fiat), I was impressed.

    Suggest you deal with Ian if you have a choice.   

    Glynn Hopkins on the other ha

    Offline mattiselvis

    • Abarth Wannabe
    • *
    • Posts: 5
    • Carlo Rating: 0
    Re: London Flagship Store
    « Reply #4 on: December 14, 2010, 05:13:06 pm »
    I had my 1 year service done by the service centre. They were efficient and cleaned the car, but it was an expensive service (considering the car had only done 2,000 miles). They also forgot to get back to me with a quote for fixing the bumper I bashed on a low curb. 6/10, I reckon - will try Thames in Slough next.

    Offline Redlancia

    • Abarth Wannabe
    • *
    • Posts: 6
    • Carlo Rating: 0
    Re: London Flagship Store
    « Reply #5 on: August 11, 2011, 07:33:07 pm »
    Have had a lot of work carried out recently by the battersea Service Centre and I have to say they have been great.

    Car had first service carried out a month ago and all went well, they even dropped the car back off to my house in Clapham only one issue with this the driver managed to damage one of the alloys, not happy so I called them and they collected and repaired the wheel so all well.

    Then the car had to go back agan for issues with heater fan, this is the second one to be replaced with a bearing issue also a rubbing noise from the rear wheels which turned out to be a simple deglaze of the rear discs, only issue here is that when the car went it for it's service I did point this out and they returned the car saying that nothing was wrong so on this occasion I went out with the tech so he could hear the noise, all sorted FOC.

    Just had them fit an Alarm and Monza to the car, looks and sounds great!

    The loan car they gave me wasn't that great, White Fiat Panda of all things.



    Offline BlueNappy

    • Abarth Wannabe
    • *
    • Posts: 34
    • Carlo Rating: 0
      • London / Watford
    Re: London Flagship Store
    « Reply #6 on: May 21, 2014, 09:48:40 pm »
    their service is discusting, genuine horrible experience with Both the service manager Chris Lovegroove but most importantly how rude Karl Mirza the sales manager is, have a read though my thread linked bellow to understand why.
    but to be fair the sales man who sold me the car has been constantly in contact with me thoughout the whole process, idress, never got his last name.


    Offline 1971695

    • Abarth Wannabe
    • *
    • Posts: 17
    • Carlo Rating: 0
      • London
    Re: London Flagship Store
    « Reply #7 on: December 19, 2014, 09:39:21 am »
    As I was trying to resolve my stolen Abarth 595 seats issue I contacted Fiat Marylebone's Parts Department.

    The first person I spoke to was absolutely useless. He let me talk for ages then essentially said "I'll put you through to someone else." - without giving the next person the slightest summary of what I was calling about.

    Fortunately the next person I spoke to was an absolute star. Daniel Luscombe was generous, helpful and someone I would genuinely like to give my custom to. He supported Fiat Marylebone by giving me a parts quote in less time than it took another large dealer based in Barnet and Norwich. The he went further he gave me creative solutions to resolve my problem and even recommended Abarthisti.

    The car business needs more people like Daniel. Thanks!

    Offline olivabih77

    • Assetto Member
    • **
    • Posts: 62
    • Carlo Rating: 0
      • West London
    Re: London Flagship Store
    « Reply #8 on: May 29, 2015, 07:55:58 am »

    Got my Abarth 45 days ago and their service was stunning and professional especially from Jakub who was dealing with me. I had my first test drive and after I have been looked after. Would recommend to anyone.
    « Last Edit: May 29, 2015, 04:11:08 pm by PORTHOS »
    Abarth 500
    Engine 1.4 T-Jet 135 bhp +Bluespark 160bhp
    Record Grey
    17" 5 spoke Alloy Wheels
    Abarth side stripe & door mirrors (Red)
    BMC Air Filter||Heko Wind deflectors||Bluespark Tuning box||Abarth Dust caps||Mud Flaps||Lexus Red/Clear rear Lights||SS Detailing Crate||A lot of Stickers||Bombardone M