Abarthisti

Information => Dealer Feedback => Topic started by: AlexK on July 06, 2010, 02:47:23 pm

Title: Meridien Milano, Portsmouth. THIS DEALER APPEARS TO HAVE CLOSED DOWN
Post by: AlexK on July 06, 2010, 02:47:23 pm
Meridien Milano, Portsmouth
111 Havant Road, Drayton, Portsmouth, Hampshire, PO6 2AH
Phone: 02392 288388
Fax: 02392 288399

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Title: Re: Meridien Milano, Portsmouth
Post by: fraserwh on October 22, 2010, 03:48:08 pm
Just returned from 1yr oil service (5100miles only) on my 500essesse. Allan (service manager) very helpful as always.
He managed to print off wheel geometry settings for me so I can get Protyre to set it up with their laser kit.
Meridien loaned me a standard A500 with 900 miles on it...I hadnt appreciated how much more power and throttle response my esseesse had...the A500 felt very pedestrian.

thanks to all at Meridien
Title: Re: Meridien Milano, Portsmouth
Post by: rare on March 23, 2011, 04:34:09 pm
Just to say that Allan was a great help and managed to sort my peeling centre caps out under warranty. A really nice guy who had a chat with me about my car. Big thumbs up!!
Title: Re: Meridien Milano, Portsmouth
Post by: Mr Dog on March 27, 2011, 02:07:48 am
I've been using Meridien Milano for the last four years now.

Haven't been able to fault them once throughout my time in Alfa's. Allan is a great service manager and he's put countless warranty issues through for me over the years. In fact my Alfa has had over £6000 of warranty work without a single issue.

Just purchased yet another car from them and as always John has been fantastic.

Great Service Team and a great Sales Team as well, Well worth the 200 mile round trip for me.

It might also be worth noting, that Meridien are one of the few Alfa Romeo Service Centers that carry three Master Technicians, so I have no doubt my New Abarth is in safe hands.
Title: Re: Meridien Milano, Portsmouth
Post by: BenSky on June 04, 2011, 01:54:04 pm
Have to reiterate what others have said on here. Meridien really are superb. I've just moved house and took my 500Abarth in for the 18k service and to fix a couple of other things. Prior to the service I had used the Thames branch and without wanting to discredit the Thames dealership (who I found to be fine in general), the difference in quality between Thames and Meridien is astounding, with Meridien spending a lot of time to discuss any problems, giving regular feedback and generally really helpful and very approachable, with Allan being considerably helpful. To top it off, I got a lovely 135bhp Alfa Mito as a courtesy car instead of a 1.2 500 - and they cleaned my car! Top notch!
Title: Re: Meridien Milano, Portsmouth
Post by: heteer on June 02, 2012, 03:54:37 pm
Well I have just picked mine from this dealer yesterday, so cannot comment on the service part. However, the sales team - Drew - was really helpful. For me - being rathar young and foreign - was nice to be treated as another customer, most of other garages mostly kept ignoring me(!)

Thank you !
Title: Re: Meridien Milano, Portsmouth
Post by: Holden Carver on July 07, 2012, 09:50:19 pm
I have no problem discrediting the Thames dealership, my experiences with them have been uniformly terrible. Meridien Milano, on the other hand, I have received nothing but excellent service from when they serviced my car, and I'm very happy to recommend their service department. They're also very good at replying to emails, which isn't always the case with many other dealers, in my experience (to be clear, I mean dealers in general for this last part, not just Abarth ones).
Title: Re: Meridien Milano, Portsmouth
Post by: olaf on October 02, 2012, 10:26:35 pm
Bought np 500 in march. Drew friendly & not pushy. Nurburgring
trip for honeymoon(!). Faultless apart from a bolt from truck
mashing the screen. Still not got the screen valance fitted
flush with the screen.  No fault of dealer though. Had 2
services before my tenure at kwik fit so thought it prudent
to have the 18,000 at Meridien. Good decision. Believe in
proper dealer servicing. They know the car inside out.
Sure they will spot & cure squeeking rear brake discs
before an independent not familiar with this little 'foible!'

Anyway the price was less than a full service for a seat
Arosa amazingly. All I have left to do is have a drivers
seat tilt mechanism replaced under warranty.
Title: Re: Meridien Milano, Portsmouth
Post by: djandyp on January 09, 2013, 05:22:14 pm
used these guys a couple of times ie to get my fiat 500 abarth tuned to 197 bhp with no additional parts and that was done about 6 moths back and been sweet as a nut:)
anyway had a back bulb issue and took it in as i was nearby,they glady fitted it in and just charged me bulb price of just under 2 pound with no extra cost!! tell me a main dealer that looks after its regulars like that!! highly recommended due to the care of the main man their,think his name is alan.thumbs up
Title: Re: Meridien Milano, Portsmouth
Post by: heteer on January 13, 2013, 09:53:53 pm
used these guys a couple of times ie to get my fiat 500 abarth tuned to 197 bhp with no additional parts and that was done about 6 moths back and been sweet as a nut:)
anyway had a back bulb issue and took it in as i was nearby,they glady fitted it in and just charged me bulb price of just under 2 pound with no extra cost!! tell me a main dealer that looks after its regulars like that!! highly recommended due to the care of the main man their,think his name is alan.thumbs up

i had one of my number plate bulbs gone ... was surprised as well with the charge of £2 :) no labour cost. Had some cluch problems as well, which wasn't that easy to determine but the guys fixed it in the end. Agree with all comments above - Alan is really helpfull. :thumb:
Title: Re: Meridien Milano, Portsmouth
Post by: TeenagePensioner on January 21, 2013, 06:06:25 pm
Took my car back early december as required clutch thrust bearing replaced under warranty. Alan was most helpful, courteous and efficient. Loan car at the ready.  When I returned the loan car and collected my A500, on returning home I realised I had left my Sat. Nav in it's case on the loan car seat.

Quick call to Alan, he put it in the post, recorded delivery and I got it back the next day. All at no charge.

So A1 as far as I am concerned
Title: Re: Meridien Milano, Portsmouth
Post by: bizkit on December 11, 2013, 07:16:58 pm
just bought a 14k car from this dealer and didnt get any mats.
in all the excitement i didnt realise until halfway home.
emailed them the next morning and they refused to help.
is it too much to expect a £50 set of mats in a £14000 deal ??
Title: Re: Meridien Milano, Portsmouth
Post by: 124Abarthreplica on April 05, 2014, 02:02:08 pm
Just had my 2 year oil/filter and brake fluid change at 14400 miles.

All very efficient, courtesy car ready( £18 insurance waiver but it was brand new Mito 135)

Stopped the driver seat squeaking FOC but above work was £205 inc vat.

As a retired mechanic it breaks my heart to pay that :'(

All in all, job well done :thumb:

So biggy next, 18000 mile service + MOT next April :thumbd:
Title: Re: Meridien Milano, Portsmouth
Post by: Francotoro on June 25, 2014, 09:18:24 pm
Went to the dealer this Monday to look over an abarth....from the moment I called I dealt with Hugh Nash and I can only say the whole experience was faultless.... To the extent I left having bought the Abarth....

Why was it such a good experience.... Here are a few reasons....
1) great selection of cars
2) clean showroom
3) great receptionist
4) I was offered a coffee (you would be surprised how nanny places miss this)
5) honest conversation on the car... No silly haggling....good knowledge of car range
6) car ready for test drive parked outside clean and washed...
7) wiling to do a deal
8) nothing was too much bother

It's amazing how many places forget the basics of taking care of the customer. Will now look to service the car there even though I live in London!

Title: Re: Meridien Milano, Portsmouth
Post by: bizkit on August 26, 2014, 04:27:48 pm
i have an issue with this dealer
i bought a 2nd hand 500 abarth from them in december and they werent exactly truthful about the cars history.
as they are a main dealer i took them at their word as i live almost 300 miles away but that has backfired on me bigstyle.
i have been dealing with Luke Riche whos job title is Dealer Principal, he has not given me any pertinent answers after 11 days and now he appears to be ignoring me.
not what i expected after spending 14k on one of their cars.
anyone had similar issues with this dealer ??
Title: Re: Meridien Milano, Portsmouth
Post by: bizkit on August 28, 2014, 03:25:51 pm
13 days now and still no response from the dealer regarding my issue.
i feel that prospective buyers should be aware of this
Title: Re: Meridien Milano, Portsmouth
Post by: Francotoro on September 06, 2014, 05:52:47 pm
I have used them and was delighted... Has it been resolved now? Do you have more details to share?
Title: Re: Meridien Milano, Portsmouth
Post by: bizkit on September 09, 2014, 07:18:20 pm
i have given up on them
they told me a pack of lies and are now denying it
i bought a 14k car from them and wouldnt touch them with a bargepole when i buy my next one.
Title: Re: Meridien Milano, Portsmouth
Post by: Martin_M on January 05, 2015, 09:12:35 pm
Not the best experience when I bought from them. Took my deposit and then revealed key parts were on back order despite the car sitting in their showroom. They tried to change the finance deal we agreed on when they hadn't charged me the correct total for the leather interior - result you might think but it was the sneaky way they went about it that annoyed me. Overall, it is what it is, wouldn't deal with them again however.
Title: Re: Meridien Milano, Portsmouth
Post by: anjinsan on January 06, 2015, 09:53:51 am
Not the best experience when I bought from them. Took my deposit and then revealed key parts were on back order despite the car sitting in their showroom. They tried to change the finance deal we agreed on when they hadn't charged me the correct total for the leather interior - result you might think but it was the sneaky way they went about it that annoyed me. Overall, it is what it is, wouldn't deal with them again however.

I had lots of issues with their honesty or lack of it. Seems once they have your money and you drive away they lose interest. I wouldn't go near them again.
Title: Re: Meridien Milano, Portsmouth
Post by: Dan.Dawson on February 04, 2015, 01:01:33 pm
Have used Meridien Milano previously for a factory recall and a oil service. To be honest I was impressed.

However this time I took my 595 Comp to have its suspension looked at under warranty and have mixed reviews about the situation.

I found out that it needed replacing after just 1 year of being on the car with a slight knocking issue on the rear.

At first there was a mix up with the ordering of parts. I had been given a courtesy car (at my own expense) and was told that it would be done over the weekend. However the parts they ordered hadn't turned up as planned. So I had to go and collect my car unfinished on the Monday and return the courtesy car, then return it back when the parts had been delivered.

Bit of a ball ache really as I had to book time off work and travel just over a hour each time, not to mention paying for a courtesy car.

In the end it has all got sorted and on the plus side they reduced the price I had to pay for the courtesy car due to the mix up. I have to say the way they dealt with the problem was first class. I am just happy that it is now sorted.


 
Title: Re: Meridien Milano, Portsmouth
Post by: 500 Leo on February 16, 2016, 02:17:34 am
I was not overly impressed after visiting them yesterday and despite having bought two brand new Abarths from them (Nov 2012 & Sept 2014) I doubt I will be dealing with them this time.  I went in to find out about trading in my 595 Turismo (18 months old, 10,000 miles, showroom condition) for a 180 Comp and they said they would give me £10k  :thumbd:

I know you don't get a lot back when you add a lot of options on a new car but they know what they can sell the car for and considering the spec (MTA, bicolour paint, leather interior sunroof, monza & xenons), I think £10k was a poor offer.  That's the same amount they gave me when I part exchanged my A500 NP for the 595 18 months ago & that was nearly 2 years old with 16000 miles on the clock.  I looked on their website after I had been in to the showroom and they have an instant valuation feature, which came up with £11400 & even WBAC offered £11500.  Then we come to the £500 deposit contribution they generously offered - no mention of the £950 Abarth deposit contribution I later saw advertised, again on their website.

We went to see about part exchanging my wife's Fiat 500 for a new one last week, and Fiat give a £1500 loyalty payment against a new car, which sounds more like it.  That dealer said they can now order Abarths so I think I will see if they can come up with a more inviting offer.
Title: Re: Meridien Milano, Portsmouth
Post by: buyone on March 18, 2018, 06:49:24 pm
I bought a 66 plate Abarth in May '17.
I rejected it after half an hour of ownership due to a fault which appeared after the test drive.

This dealership were superb in the way they handled it. There was no hassle or equivocation, my money was returned promptly and in full. I recommend them.
Title: Re: Meridien Milano, Portsmouth
Post by: JKDesign80 on March 18, 2018, 08:58:48 pm
Probably worth knowing for people who use them, they are no longer an official Abarth dealership (or Alfa/Jeep), so can not carry out warranty work anymore.
Title: Re: Meridien Milano, Portsmouth
Post by: buyone on March 19, 2018, 10:59:09 am
"Probably worth knowing for people who use them, they are no longer an official Abarth dealership (or Alfa/Jeep), so can not carry out warranty work anymore."

I wonder why?
Title: Re: Meridien Milano, Portsmouth. THIS DEALER APPEARS TO HAVE CLOSED DOWN
Post by: 124Abarthreplica on March 21, 2019, 06:52:22 pm
Closed down