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Author Topic: Platts Garage, Stoke-on-Trent  (Read 22401 times)

Offline Salvos_White_Abarth

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Re: Platts Garage, Stoke-on-Trent
« Reply #15 on: December 10, 2010, 12:49:36 pm »
Went in for the air bag safety update. heidi on the servicing side who booked me in was very pleasant.

While i waited, i catched up with tony wilson who rememberd me and my brother from 6 months ago when we did the deal. the update was quicker than i thought, about  15 minutes or so lol.

i had 2 small issues.1 the side skirt and 2nd a square on the roof that wasnt aligned right where the ariel is on. i wasnt going to say nothing as i thought they wouldnt go through the trouble for a little niggly thing.however i did mention it and they was fine about it and ordered me a replacement square.

a replacement side skirt was ordered to replace my drivers one, and heidi told me they tend to come in damaged so have to keep going back but all going well they should be in 4 days.i was expecting them to be sent back a few times. however 4 days later the skirts arrive in fine condition and ready to be booked in.

i explained to heidi that i wont be able to come in now til february. she said she  they only normaly keep the parts for a few days or so but told me to speak to debbie on the body shop section.

spoke to deb the following day and she knew my concern and said its fine and theyl keep it til feb and to ring them up a month or so before to book it in. :)

no complaints what soever.

im just hoping they do the square better this time and hope the paint on the sideskirt matches.:)

so far platts have been efficient and not given me any grumbles or excuses and been very fast. :thumb:
Now with added monza fun :P

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    Offline Tha_Ben

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #16 on: January 05, 2011, 04:14:28 pm »
    Well, im normally very quick to flame Platts when they do something wrong... But.

    The service I received yesterday was outstanding I have to say.

    My AGP was booked in for warranty work on the suspension.

    I had asked Tony in Abarth sales to borrow there APE for the day while mine was in and they agreed, so on arrival they had the car ready for me.  :thumb:

    Asked for some other issues to be looked at when I arrived (added to the job card)  :thumb:

    Got to work in the APE :D and realised I had forgotten one thing, so e-mailed service and they forwarded the e-mail to workshop control who looked into the issue.  :thumb:

    Arrived back from covering a few miles, got an update what was done on the car, keys handed over. Job Done.  :thumb:

    Excellent servie from Platts yesterday, Friendly service with a smile!
     :thumb:
    Black AGP, alternate alloys, dual zone climate, sun roof, sub + 12v

    Offline Tha_Ben

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #17 on: January 22, 2011, 04:11:46 am »
    Once again, credit where credit is due.

    Car went in as rattle had started again, went out with a tech who heard the noise within 10m of leaving the dealer, they said they would keep the car possibly for 2 days and would let me know.

    Fiat service left me a voice mail AND e-mailed me to say they needed to keep the car overnight for parts to arrive (no problems as i had a courtasy car)

    Left me a VM and e-mailed me again today to let me know the car was ready - so far... no rattle.
     :thumb: again.

    Actually enjoying dealing with Platts at the moment...
    Black AGP, alternate alloys, dual zone climate, sun roof, sub + 12v

    Offline x18pjr

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #18 on: April 12, 2011, 07:50:39 pm »
    sale guys are brill, but my problem is they dont phone you tell you your cars ready, and the service guy no good, just does not understand the esseesse servicing (tells me i dont need service 6k)

    but cant complain on 3miles away

    Offline Salvos_White_Abarth

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #19 on: June 04, 2011, 09:22:53 pm »
    update on the work carried out and i collected today.

    i originaly rang reece at fiat uk explaining work was missed out or damaged and he immediatly sent me £100 worth of vouchers.nice lad and always returned my calls and was very prompt in trying to resolve my complaint.

    work done at platts:

    1)chequered roof was done by a lad called craig.he was patient with me being picky and reasured me he would improve my wonky square decal. i found he did a fantastic job,i spoke to him and he left me with full faith that he could match the chequerd roof in color and make it look likea full square and make it look even.(see picture below):thumb:  his company is www.a2bgraphics.co.uk. strongly recomend craig if you want any decals or wign writing done as he seems a very enthusiastic chap doing his work.

    2)b+m back working and the new update seems to have ironed out all the anoying glitches iv had with it in the past :thumb:

    3) side skirt that had paint chipped when i collected it 1st time has been touched up :thumb:

    4)Above the side skirt there was two stone chips which they touched up :thumb:

    5)Service book was stamped as they missed it the 1st time :thumb:

    6)free mats was thrown in as promised by ian carr the service manager because of the inconvinience that i had to take it back to get the jobs re done.

    deb on the body work section, really nice lady and kept me uptodate and made sure everything was done properly this time around.

    i was left disapointed the 1st time around as i think there was mis comunication on what i wanted done but platts made sure this time around everything was done so thanks guys :thumb: :thumb:

    P.S Thanks to  tony for letting me hear the monza on a car outside....oooft i want one now
    « Last Edit: June 04, 2011, 09:43:55 pm by Salvos_White_Abarth »
    Now with added monza fun :P

    Offline Tha_Ben

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #20 on: September 05, 2011, 01:27:50 pm »
    And we're back to the good old days at platts.

    Car has been scratched in 2 places while in platts possession a few weeks ago, they will repair one as a good will geasture ??? Won't repair other due to the broken off part looking old.

    Replacement rear window was done under warranty - rubber seal is now showing and looking like a half arsed job. Throwing toys out of the pram when I asked for compensation.

    Service manager showing his true colours and basically referring me to fiat customer relations now for the garages c*ck up.

    Not good customer service at all!

    Techs on the other hand are still friendly.
    Black AGP, alternate alloys, dual zone climate, sun roof, sub + 12v

    Offline AustinR

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #21 on: January 21, 2012, 09:59:32 pm »
    Top marks to Platts Garage, Stafford. Found my AGP was leaking oil last night after my recent service.
    Took it this morning to Platts and they checked it out for me there and then. Even though they hadn't done the service they still sorted out the problem and charged it to FIAT under warranty. I suppose it helps if you know the people you're dealing with, and I've known John on reception for years from when I used to get my FIAT parts from him when he worked at the now defunct Bostons of Milford.

    Offline Salvos_White_Abarth

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #22 on: April 28, 2012, 02:06:45 pm »
    My 2nd year service this morning.Cutting it very late, if i wouldnt have sorted it today i would of lost my 3rd year warantee ooops.

    Excellent work done by platts, friendly staff. i had a look at the new panda ( weird but i like it).Big thanks to steve who managed to get fiat uk to authorise my £100 vouchers which expired 1 week ago.2nd year low mileage oil and filter and checks after my vouchers came to a bargain...£50  ;D .
    Now with added monza fun :P

    Offline scorpione bianco

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #23 on: August 10, 2012, 11:38:13 am »
     :thumb: Took car in to Platts two months ago for its 'first' service.  As car had only done 3000 miles they reccommended I had a 'low mileage service' with oil and filter change. 
    They also looked at a couple of minor warranty-related items and updated the Blue&me. 
    All in all a very pleasant experience.  The Service Department's staff were courteous and friendly.  THe service was a tad expensive; it was a good job I had a £75 voucher to offset the cost.
    A benefit of going to Platts is that in Longton town they sell Pikeletts with raisins - I can't get these anywhere else!
    A500ss, Funk white, Xenons, Climate Control, Skydome, Red Leather, Split rear Seats, Electrochromic Rearview Mirror. Record Monza Exhaust, Koni FSD Dampers, Supagard paintwork and interior treatment.

    Offline Salvos_White_Abarth

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #24 on: December 19, 2012, 08:00:39 pm »
    This is Just a suggestion to platts and maby other abarth dealers but,,.

    My brother usualy gets magazines come through the post from volvo and he did with renault which im surprised abarth dont do.Magazines based on volvo and renault are not interesting at all but i think if abarth did it would be a interesting read.

    Also he usually gets things through the post like vouchers and information on whats happening in the Volvo world. All i ever seem to receive is stuff to entice me to go back and buy a new car e.g adverts and thats it.Platts have been great :thumb: but i just wish they would "keep in touch" abit more with the owners rather than just sending out adverts and prices and letters saying stuff like "your car is almost 3 years old...perfect time to change bla bla bla"(you get my drift).

    Besides that il happily go back to platts and look forward to go back in march for my 3rd year service.
    Now with added monza fun :P

    Offline Salvos_White_Abarth

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #25 on: March 11, 2013, 03:11:43 pm »
    3rd year service time today.Wheres the time gone?

    Abi booked in for 1030, I was seen straight away, i got her back for 1230.Deb and new lad adam at the desk was friendly.Adam explained what they did.The service came to £165 which i dont think is too bad :thumb: .I had a browse in one of their garages and i sat in their ferrari mondial and ac cobra.I couldnt squeeze my leg as it was very tight in but they was very special to sit in:).Job done in and out with no hassle watsoever. :thumb: Only thing i was disapointed is i think the abarth section is very small with only two a500 turismos on display.Theyve crammed in the chrysler section which takes up most the space and i think it would be better if they had more variant of the abarths in their rather instead of leaving them outside.Maby have the evo,a500c in theire and unfortunatly i couldnt find a competezione to sit in and i could only see the legends blue  right at the back of the yard which was sold.I praise platts and once again no issues so il be going their again in a years time for the 4th service :thumb: :thumb:
    Now with added monza fun :P

    Offline Sammi

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #26 on: June 27, 2013, 08:24:05 pm »
    Welll...im glad all of you had no problemss getting a car from here!!..I must be the unlucky one...I have brought 2 cars from them and they messed up both times!!!...needless to say im not going there again...and also wouldnt recommend them!!...When i brought my 11 plate FIAT punto off them, they gave me the wrong number plate, although it was easily sorted...then when i brought my 13 plate ABARTH 500 off then in march, i had to go without a car for 3 days because they told me that my car would be ready for the friday, and wasnt actually ready until the Tuesday...and my insurance on my punto had expired!!!...then after weeks of having all my signatures they decided to tell me that my signatures didnt match on the day i SHOULD if collecting the car...Im not usually a moaner...HONEST :-) x

    Offline DenneJ13

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #27 on: August 25, 2013, 02:23:34 pm »
    I phoned them up at the beginning of July interested in purchasing an A500c, spoke to a guy called Mark, gave him my car details for trade in, he said he would get back to me with a price to do the deal. Well I'm still waiting.......

    So I phoned Marsons in Keele, got my 500 from them, and asked if they could get me an Abarth, they said yes, gave me a price there and then, deal done within a week. New car arriving 2nd/3rd week Sept  ;D



    Owner of a Legends Blue A500c, Grey Roof, Leather with 17" White Petals, Stripe & White Mirrors

    Offline Sammi

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #28 on: September 28, 2013, 10:54:18 pm »
    Another Bad experience...I dont think they like me anymore...Went in to have my rear light (drivers side) repaired as it had condensation, i basically told them from the word go that i have the proof that there has been condensation but there isnt any at the moment, anyway they sorted that problem out fine!!...I waited in there for it to be done...didnt take to long...but the person that drove my car didnt push my wing mirror back out and he WOULD of needed that mirror to get out of the parking space, as it was the spaces that go sideways and not the 'normal' way! So i spoke to somebody about it, he just said he might of looked over his shoulder, i said to him that when learning, you are told to check mirrors! thats what they are there for, he just laughed and said 'yeah' and walked of!!

    On the plus side, like i say, drivers side light has no condensation :)
    But realised friday night that passenger side now has condensation, so need to make another visit to them :(

    Offline Salvos_White_Abarth

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    Re: Platts Garage, Stoke-on-Trent
    « Reply #29 on: April 23, 2014, 10:49:31 am »
    Another year another uncertain trip to platts. I've been there every year and every time i feel"whats going to go wrong this time?" .

    -Originally wanted to book my car in for a 18k service and monza fit on 17th march
    -Ordered my monza 19th feb being told "a few weeks".
    In the end it took 7 weeks and causing me to chase up the part and get fiat uk involved with many calls to hurry it up.Never did the dealer do this(there job not mine).I felt if i i hadn't of took it on my own hands they wouldn't have chased anything up.I also had to rearange the date 3 times because of the delay.They then send me a text confirming my booking(thursday not friday)causing me to ring them again to make sure they changed it to the day i wanted.

    -Ordered a alluminium fuel cap and during one of the calls with somebody there, the fella said a comment along the lines of "we can sort one out  for you by changing a few things around" which made me think they would take it off a display car. However i didn't question it as the original person who ordered it said it would be new so i trusted that.
    (when i had it fitted, guess what? i had no box with it so i can only assume it came off a display car).

    -I was told the job would take 3 hours,i was booked in for 1030 and car didn't go in til 11. I was waiting till 3:30 so overall i was there for 5 hours.

    -The service man agreed on the phone that they would cover the monza with protective grease.On the day i had to preety much convince the mechanic to put something on as all they kept telling me was "we cant put anything on it".

    -This mechanics answer  to a freezing valve was "dont believe  forums, people dont know how to drive and if it seezes get a hammer on it".

    -When the car was dropped off, i saw a man washing the car even though i told them NOT to wash the car.I ran up to him to tell him to stop.
    me: i dont want it washed
    him: you didnt tell us.
    me: i did at the desk.(he didnt write it down)
    him: moaned about it . He then asked me where my service book was and i told him it was 100% on the chair and he accused me of not having it.In the end it was put on the back.(i panicked thinking they had lost it).

    I asked him where my original exhaust was and he didnt have a clue.I searched the dealer to find it left outside. I had to kindly ask somebody else  to help me carry it and i was saying i felt something always goes wrong here and he actually said to me "i've had enough of the people that work here"( so he was in a mood).

    I had to run after the person who cleaned my car as he had locked my door and walked off with my keys.He dissapeared and then i had to find somebody else to help me find the chap who had walked off with my keys.

    In summary :

    Took longer than they said
    Ordering was a faff that really didn't have to be.
    Instead of relaxing having a coffee i was running around after people to get answers and to try and find where my stuff have been left.
    Mechanics dont seem to know what they're talking about.

    Overall again i go in that place not confident that it will be a smooth process.Theres some unanswered emails too which i was going to mention but i couldnt be bothered in the end i just wanted to go home.

    In the past ive had replaced side skirts damaged and roof stickers not being replaced causing 2 seperate trips, stamp books not being stamped(found out on the way back home).Brake fluids not been advised to change 2 years ago.( i mentioned this year and they said "people dont normally have it done".This annoyed me as i felt like im not being given correct advice and then making me choose if i want it done or not.

    Only good thing was i think i got a good deal. i paid £1.135 quid for a monza and 18k service and fuel cap.As i had it done all at once they did a discount on everything which i appreciate but you would think ordering a getting a car service would run smoothly.

    « Last Edit: April 23, 2014, 10:54:09 am by Salvos_White_Abarth »
    Now with added monza fun :P