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Author Topic: Platts Garage, Stoke-on-Trent  (Read 22400 times)

Offline Atlgibson

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  • APE SuperSport Owner :)
    • Manchester
Re: Platts Garage, Stoke-on-Trent
« Reply #30 on: May 08, 2014, 12:08:52 pm »
Bought my Punto Evo Supersport from here at the start of February. The after sales customer service from Platts are terrible. Once you have signed on the dotted line everything else is then put to one side.

On delivery of the car the Polish was all down one side of the car which I wiped down myself before leaving. I also had my private registration transferred as part of the deal, wish I hadn't bothered and done it myself as 3 months later and I still don't have the registration on my car as the documents have been sat in their office for months. I had been fobbed off on the phone multiple times or told that the representative wasn't in that day and would call back. This happened for around 5 weeks or longer rather than the issue actually being resolved to then be told by the person dealing with it "it's not my fault the person who sold you the car has left".

Very very poor customer service! No apology! Need a rocket up their back sides!

AbarthForum.co.uk

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    Offline AnjunaCrasher

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    • Little Grey Bullet
      • Alton, Staffordshire, England
    Re: Platts Garage, Stoke-on-Trent
    « Reply #31 on: May 08, 2014, 11:56:37 pm »
    Took me 6 months to get my wheels repaired, as mine were damaged when I picked the car up...when they eventually got the company out to do the work on my diamond faced 17" 10 spokes, they looked horrific and they swapped the wheels around so that I would look at one of my perfect undamaged wheels instead of the one they repaired!  :thumbd:

    Even the sales manager Matt (who I've had 3 cars from) said their work was totally unacceptable (and unlawful) so they ended up having to give me a full set of 4 wheels and brand new tyres for free, plus a few goodwill gestures to make up for the 15+ trips to Longton chasing them up i.e a tank of fuel, new mats and 20% off the 1st service.

    Not got a good word to say about the customer service they offer, as many people have said before; once you sign on the dotted line they abandon any duties/responsibilities they have post contract agreement.

    They do have a few nice enough guys who work there, but I need them to me fast and efficient, not sluggish and clueless. Furthermore, the sales guy who was meant to be 'sorting out my replacement alloy', simply lied for 4 of the 5 months in the hope that I would forget or give up, so I ended up chasing Matt for some action!

    To his credit he got the (shoddy) repair organised within 5 mins of talking to him about the saga, then immediately offered me a full set of wheels from a new off the transporter the very next day. In the end I got brand new rubber and alloys after 6 months free of charge, but this was completely unnecessary as it could have been dealt with there and then when I picked the car up according to Matt.

    If you use Platts, just nail down a good deal and look elsewhere for servicing and 'odd jobs'; funnily enough Stafford are much better although it's not a full Abarth dealership they can offer warrany & service work no problem.
    A500 | Campovolo Grey | Novitec Group N exhaust | Custom Bluespark Pro Tuning Module | BMC Air Filter | 17" 10 spokes | Abarth mudflaps | black 'Assetto Corse' stripes | yellow brake calipers | chrome mirrors | bespoke bonnet stripe | & voodoo ninja mascot

    Offline ajg74

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      • Manchester
    Re: Platts Garage, Stoke-on-Trent
    « Reply #32 on: May 12, 2014, 07:14:08 pm »
    I got my car from Platts as well and I will never take it back to them, on the test drive it had a knackered battery, stiff gear selector, a dent\scratch on the roof, a scratch on the passenger side skirt and a judder between 40 and 60 when accelerating, all would be sorted when  I collected it, was meant to get it in the Thursday afternoon, took a half day, called them in the morning, not ready but will be Saturday morning, ok, get a call Saturday morning, not ready, waiting for a part, will be ready Monday evening! Called Monday morning, yes it's all ready, got there 6pm Monday, car hadn't even been valeted, scratch on side and roof still there and the salesman (!) was desperately trying to wash it, ok well they seemed to have fixed the gear selector and hopefully the judder, was planning on giving it good wash\clay\polish\wax myself anyway so jot fussed about the valet.
    Signed everything over, got in it, got to 40 and the judder's still there and after driving for 20 mins is the stiff gear selector, not happy, seems all they had done in the week it took them to prep it was MOT it, stick a new battery on and bodge trying to fix the selector!
    Called them the next day, told them I was very unhappy, booked in to get it sorted, went out with their head Alfa tech cos the Fiat one was busy, within a mile he said the juddering was the drive shaft cups and the whole selector needed replacing, said he had seen them lubricating it in the workshop and told them they where wasting their time!

    Sent home, back to Manc, got a call the next day, cars ready to be collected, erm is it fixed, no they have ordered the parts, told them I dont want it back until it's fixed but they wanted their 500 pol back, spoke to and argued with the service manager who then agreed to me keeping the loaner, took them other another week and more tense phone calls, I finally got it back fixed, no apology, nothing.........
    2010 A500,Campolovo grey, red leather, Skydome, climate control, Interscope, BMC filter

    Offline captpicard

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      • Stoke on Trent
    Re: Platts Garage, Stoke-on-Trent
    « Reply #33 on: September 04, 2015, 04:20:40 pm »
    I wnet to Platts to purchase a abarth 135 c convertible, after purchasing a new 500c the year before . the 500c was horrible, I had a 500c before so when I was offered a brand new one for the same money I jumped at it  - BIG mistake. No one mentioned the engine had being revamped to the new euro settings. the 1.2 engine is terrible and dangerous!,  anyway , went in to swap  this for an abarth,
    asked about what colour car and roof I wanted, but not offered any other additions  :'(. At the time I didn't give it a thought , but later after finally collecting the car felt annoyed about it . but left it .

    I was tod the car would be ready by the end of the month (july 2015) and would  be contacted when it was ready.

    No calls from the garage - so down to me to chase.
    Finally, car ready.
    Go to collect , then told the "kit" had not yet arrived, and I should ring the garage on Monday to follow up. (the kit was the mats, sills, and pedals). The salesman ,Mark said I thought you would want the car asap, rather than wait, I've ordered the kit, usually they arrive before the car does)

    Called the garage on Monday, and told the salesman had left on Friday, and they had no record or knowledge of the "kit", spoke to servicing, who said they would calls me back.
    Guess what they didn't.
    Asked to speak to the manager - in a meeting , he would call me back.  -  he didn't
    I called back and asked again- with a customer would call back  - he didn't
     I called back and asked again- with in a meeting would call back  - he didn't.
    I called back and asked again- he had left for the day, and now was on holiday  - spoke to another salesman and asked who was in charge - informed the director was in tomorrow and he would forward the message.
    The director DID call back and I expressed my annoyance with the lack of communication and service.  - He said he would personally sort it, and credit to him he did , the parts arrived 1 week later.

    Then at the end of august  I checked my finances to find 2 further payments for my old car had gone out, spoke with the finance company , informed they had not recived the settlement form Platts.
    Back on he phone to Platts, informed they would sort it out immediately, and send the payment thorough direct.
    Next day, spoke to finance, payment received , but it as outside the settlement date, so more , complications.(this left me in overdraft with  daily costs rising)
    Back to Platts, Manager surprisingly not available.Managed to speak to the director again,
    Director chased, would email me later and call me wether he had an update or not.
    Guess what - no call !!!
    I did get and email at 7.30 that evening to say no news from finance, , Next day , emailed to say sorted.

    My main issue  is -  NO communication, and utterly shocking customer service(non existent).
    NO compensation  - nothing .

    Never again will I buy a car from this dealership. They take your money , then you are left dangling - alone

    Worst customer service I have every received  from ANYWHERE . Disgusted :thumbd: :thumbd: :thumbd: :thumbd:

    Offline Llandudnoboy

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      • Llandudno North Wales
    Re: Platts Garage, Stoke-on-Trent
    « Reply #34 on: August 18, 2017, 03:40:31 pm »
    I purchased my Abarth from them, simply on their asking price.
    It had been preregistered last September, and was for sale at a bargain £10495.
    It was in the colour of my choice, had several desirable extras, and had a set of floor mats thrown in.

    I paid for the car in cash, by handing over a Building society cheque for the full amount, made out to themselves.

    Expecting to be able to drive the car away, that day, i was surprised to learn they wanted to ensure the cheque cleared beforehand.

    That took a rather silly two weeks, and when i eventually arrived to collect the car, it had not been prepared, and to add further salt to the wounds, they kept me waiting a further four hours.

    They forgot to provide me with the vital Mopar service plan documents i had paid for, and after four promises over the phone, that they would be in the post, i drove the 219miles there and back from my home, to collect them.

    The car has been a total dream to own, totally reliable, but have i returned to PLATTS.

    I visited Chester instead, where they serviced my car, and duly accepted my Mopar service plan, even though they used a different plan themselves.