I wnet to Platts to purchase a abarth 135 c convertible, after purchasing a new 500c the year before . the 500c was horrible, I had a 500c before so when I was offered a brand new one for the same money I jumped at it - BIG mistake. No one mentioned the engine had being revamped to the new euro settings. the 1.2 engine is terrible and dangerous!, anyway , went in to swap this for an abarth,
asked about what colour car and roof I wanted, but not offered any other additions
. At the time I didn't give it a thought , but later after finally collecting the car felt annoyed about it . but left it .
I was tod the car would be ready by the end of the month (july 2015) and would be contacted when it was ready.
No calls from the garage - so down to me to chase.
Finally, car ready.
Go to collect , then told the "kit" had not yet arrived, and I should ring the garage on Monday to follow up. (the kit was the mats, sills, and pedals). The salesman ,Mark said I thought you would want the car asap, rather than wait, I've ordered the kit, usually they arrive before the car does)
Called the garage on Monday, and told the salesman had left on Friday, and they had no record or knowledge of the "kit", spoke to servicing, who said they would calls me back.
Guess what they didn't.
Asked to speak to the manager - in a meeting , he would call me back. - he didn't
I called back and asked again- with a customer would call back - he didn't
I called back and asked again- with in a meeting would call back - he didn't.
I called back and asked again- he had left for the day, and now was on holiday - spoke to another salesman and asked who was in charge - informed the director was in tomorrow and he would forward the message.
The director DID call back and I expressed my annoyance with the lack of communication and service. - He said he would personally sort it, and credit to him he did , the parts arrived 1 week later.
Then at the end of august I checked my finances to find 2 further payments for my old car had gone out, spoke with the finance company , informed they had not recived the settlement form Platts.
Back on he phone to Platts, informed they would sort it out immediately, and send the payment thorough direct.
Next day, spoke to finance, payment received , but it as outside the settlement date, so more , complications.(this left me in overdraft with daily costs rising)
Back to Platts, Manager surprisingly not available.Managed to speak to the director again,
Director chased, would email me later and call me wether he had an update or not.
Guess what - no call !!!
I did get and email at 7.30 that evening to say no news from finance, , Next day , emailed to say sorted.
My main issue is - NO communication, and utterly shocking customer service(non existent).
NO compensation - nothing .
Never again will I buy a car from this dealership. They take your money , then you are left dangling - alone
Worst customer service I have every received from ANYWHERE . Disgusted
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