Welcome, Guest. Please login or register.

Login with username, password and session length


Author Topic: Platts Garage, Stoke-on-Trent  (Read 22225 times)

AlexK

  • Guest
Platts Garage, Stoke-on-Trent
« on: February 26, 2010, 01:37:44 pm »
Platts Garage, Stoke-on-Trent
Lightwood Road, Longton, Stoke-on-trent, ST3 4JG
Phone: 01782 599600
Fax: 01782 599897

Guidelines for members: Comments should be self-contained feedback on your overall experience following the purchase of a car or completion of service/warranty work.  Leaving feedback purely on the basis of a test drive or phone call is of no use to anyone.  Please do not comment on other people's feedback - instead, take all conversations into PMs.  All feedback must be constructive and factual.  Emotional ranting, retaliatory or libellous comments will be removed.  In all cases of dispute, your dealer must be given the opportunity to resolve the situation first.

Guidelines for dealers: Dealer staff may not post in their own threads except to exercise their right-to-reply on specific points of criticism.  Clarification, where required, should be sought privately.  Attempts to bump a thread will be dealt with harshly.

AbarthForum.co.uk

  • Advertisement
  • ***

    Offline uk-singh

    • Newbie
    • *
    • Posts: 1
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #1 on: August 28, 2009, 10:19:25 pm »
    Hi Everyone,

    First time posting on the forum, I would like to give a big thanks to Sean Cosgrove from Platts Abarth for all the service and customer care given to us over the purchase of our Abarth 500. I travelled from Thames Ditton in Surrey, to Stoke on Trent to seal the deal on our car. I found all of the dealers nearer to my location less that accommodating and quite negative when approached. I feel the further north I have been for my cars the better the service.

    Sean was a complete professional, and helped with my p/x better than any other dealer, he also kept me up to date with any and all info relating to the delivery of the car. I cannot recommend Platts highly enough. Its amazing what he did for us over the phone, compared to what some dealers nearer to me didn't do upon us visiting them.

    God bless the internet!

    Sean is the man!

    Thanks,

    uk-singh

    Offline stokiedazza

    • Abarth Wannabe
    • *
    • Posts: 48
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #2 on: September 02, 2009, 09:42:52 pm »
    id just like to second that.
    I picked my punto abarth up from platts yesterday and they were superb. Sean and Andy Ford were spot on. Ive used Platts for over ten years and they have always been brill....its nice to see it has extended to the Abarth side. 10/10 top service and even better that they are only 3 or 4 miles away from where i live    :thumb:
    « Last Edit: January 01, 1970, 01:00:00 am by stokiedazza »

    DraigFlag

    • Guest
    Re: Platts Garage, Stoke-on-Trent
    « Reply #3 on: September 05, 2009, 07:19:26 pm »
    Wish there was a closer Abarth dealer to me, Platts is my nearest too at 100 miles away! Think i will leave them a neutral comment, there were a few issues with my car when i went to collect it after it had a new gearbox fitted, but to be fair, they did sort it all out in the end and even delivered it back to me, not bad considering the distance! Ok go on then, i'll give them a  :thumb:

    Offline A84RTH

    • S2000 Member
    • *****
    • Posts: 910
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #4 on: October 15, 2009, 09:44:37 am »
    they great at selling you a car and seem really helpful just wait until any work need doin it all changes.
    :)Kim & Anthony:)
    BMW 335i 309bhp at the wheels, 572nm of torque :-)

    Offline mad_bar_stud

    • Assetto Member
    • **
    • Posts: 76
    • Carlo Rating: 0
    • nobody wants 2 die but every 1 wants 2 go 2 heaven
    Re: Platts Garage, Stoke-on-Trent
    « Reply #5 on: October 30, 2009, 04:42:58 pm »
    picked my a500 up yesterday from platts in stoke, excellent service and sales men. tony wilson, and sean platt kept me informed through the whole process right up 2 picking the car up. no complaints what so ever .
    funk white a500, 5 petal alloys, red chequed roof, red leather, red scorpion on bonnet .

    bex698

    • Guest
    Re: Platts Garage, Stoke-on-Trent
    « Reply #6 on: March 18, 2010, 05:02:12 pm »
    platts were very good at keeping me informed when i bought my car and were very helpful but when i needed to take the car back they didnt seem as helpful and kept fobbing me off when i phoned them so not so good there  :thumbd: other than they they were very good

    Offline kwikmattabarth

    • Abarth Wannabe
    • *
    • Posts: 40
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #7 on: March 18, 2010, 08:01:12 pm »
    a big thanks to sean cosgrove at platts just wish they were closer (but then there would be more abarths around here) a white a500 and my red a500 are the only ones that i know of around here. and to all of the other dealers around you could learn a thing or two off them. so professional he was. and didnt belittle you like previous dealers and best of all he got it all done in quick time (christmas eve pick up date) 3 weeks when i put in the order.  no idea on the after care as no probs and plus work in a garage so hoping it wouldnt need to go back
    again big thanks to sean cosgrove  :thumb:

    Offline A84RTH

    • S2000 Member
    • *****
    • Posts: 910
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #8 on: March 18, 2010, 10:11:40 pm »
    after sales are poor compared to sales  :thumbd:  work is done by the fiat section across the road from the abarth section we had a creek at the back of our car and kept getting excuse after excuse when took it back even said they couldnt hear anything at first after taking it back several times wasting lots of fuel and time they changed the rear shockers and since its been fine  :thumb: been back for few other things and still get excuses so we take a tech out with us when we have problems to point out the problem.
    « Last Edit: March 18, 2010, 10:37:20 pm by A84RTH »
    :)Kim & Anthony:)
    BMW 335i 309bhp at the wheels, 572nm of torque :-)

    Offline A84RTH

    • S2000 Member
    • *****
    • Posts: 910
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #9 on: March 18, 2010, 10:44:02 pm »
    after changing rear shockers it then became intermittent, finally after almost a year, the creak progressed into a whirring bearing noise, after calling service & being told they doubt its the bearing as they have had no faults with them previously, we took the car out with one of the mechanics & he confirmed it was the bearing. since thats been changed, its been fine  :thumb: we take a tech out with us when we have problems to point out the problem & that seems to work. No other quarrels really, service/repair dept are very helpful to resolve disputes etc & seem to keep us well informed when they have the car.
    « Last Edit: March 18, 2010, 10:46:01 pm by A84RTH »
    :)Kim & Anthony:)
    BMW 335i 309bhp at the wheels, 572nm of torque :-)

    Offline Trooper

    • S2000 Member
    • *****
    • Posts: 3467
    • Carlo Rating: 13
    Re: Platts Garage, Stoke-on-Trent
    « Reply #10 on: April 01, 2010, 06:45:55 pm »
    Phoned Platts today to see when my car was due (this month hopefully) I asked to speak to Sean but i was told he no longer worked there :( they said they would ring back...... a few hours later Tony rang back and said that Sean left suddenly without notice and he had been left with all his outstanding orders so he's in a bit of a mess.
    I asked when the car was due ...he didn't know :( i asked about the dealer freebies id negotiated and again he didnt know :( he called back later and told the wife our car had been built and it was due but couldn't say when :(

    I don't blame Tony he's been left with a lot to sort out, but this isn't filling me full of confidence :(

    Offline Salvos_White_Abarth

    • S2000 Member
    • *****
    • Posts: 4254
    • Carlo Rating: 6
    • game of giant chess anybody?
    Re: Platts Garage, Stoke-on-Trent
    « Reply #11 on: April 08, 2010, 09:24:31 pm »
    Finaly picked my baby up on saturday ;D

    I havent been on here since iv got it as i been driving everywhere in it.absolutely fantastic! anyway il talk about it in the 500 section.

    I picked up the car from platts and dealt with tony wilson.

    Pro's
    -Nice bloke, when i went there for the test run he handed the keys over and said me,my brother and my dad could go for a spin on our own.this made us feel right at home.however i asked if he could come along as we didnt know the area and didnt want to get lost and get the search party on me.

    -test run was fantastic, took me on dual cariage way and bumpy and twisty roads.gave my brother a test run aswell.tony took his time with us and didnt feel rushed at any time.the test run was a good maby 30 minute drive i think.

    -tony did us a very good deal, scrappage, mats,10 pounds worth of fuel, mats,scorpion,roof,stripes,mirrors half price, key ring,

    - laid back and nice to chat to.
    - offered us to pick us up from longton on collection day as we was  getting there by train. i found thi s a very subtle nice offer and touch. it didnt happen because wed missed the train at stoke so we thought just taxi it straight to platts.
    - kept me informed,rang me when he said he would. one time he couldn't get through to me and he was finishing his shift so he left me a voice mail with his own personal number asking me to text him when im available and he rang me back. i found this very nice touch as even though he had finished work he took the time out to ring me back from home just to tell me the car is fine :thumb:.

    - If anything tony didnt know he would find out for me.

    - sean sent me 3 samples of red shades through the post so i could pick which i wanted.(again another nice subtle touch which he didnt have to do but did).

    -collection- not rushed at all, car looked fantastic. only niggle was that i found the car slightly dirty with mud on the peddles. My brother found 2 very small bubbles on 1 square which we pointed out and he told me to bring it at any time and theyl sort it out which im confident they will :thumb: .
    (il keep an eye on it and do it when i can). The rest of the roof looks fantastic,mirrors painted are spot on and the stickers on the side look immense :thumb:.

    A brilliant and careful drive back home.it had 3 miles on the clock and now its on 280 miles after 6 days. absolutely love it.  :thumb: worth every penny! if you go to platts i definetly recommend to go and see tony wilson. oh i managed to get a alfa mito mp3 player on collection too :thumb: . (really nice and compact :thumb:)

    I look forward to dealing with platts again and i hope the after sales is as good as the pre sale.
    Now with added monza fun :P

    A500SSBOB

    • Guest
    Re: Platts Garage, Stoke-on-Trent
    « Reply #12 on: May 10, 2010, 11:51:43 pm »
    After over 6 months im still waiting for my Abarth SS box and Petal alloys/tires to be delivered to my house as promised when i bought the car new...  After 3 or four calls and one request in person, I keep being assured that the right dpt. has been told to do it, but i never hear anything back, they have all my details on file and the salesman who sold me the car has told me he knows my box is still sitting there.

    I have two surveys sent to me by Abarth waiting to be filled in as they are anxious to know what i think about their dealer and why i didnt fill the first one in and return it...

    Offline Robbiec

    • Abarth Wannabe
    • *
    • Posts: 16
    • Carlo Rating: 0
    Re: Platts Garage, Stoke-on-Trent
    « Reply #13 on: July 15, 2010, 06:52:46 pm »
    Just picked up my red agp ss from platts in stoke after it was there 1 week to fit top shock mounts, unbelievable i know!! I was rung the day after it went in by the service advisor and told my drop link was broken and his words 'your shock has broken' no explanation just its broken. After about 5 or 6 attempts to get hold of service manager it came to light that the apparantly trained abarth tech who worked on my car was a bit heavy handed and cross threaded my drop link and also buggered something else on my shock absorber which i still dont know what it was. I was told my part would take one week to arrive by this time i was getting a little fed up of driving round in a bright blue 1.2 500 but stuck it out and waited a week for this part to arrive. The day came for me to pick my car up and on the morning of the collection i got a call saying my part had not arrived and there was no available date of when it would arrive, at this poiont i was fuming and again spoke to the service manager who was very helpful and said he would try and get the part i needed off a new car and fit it to mine which he did, Eventually picked up my car and didnt evan get a single apology off anyone. The service i recived was appauling all apart from ian the service manager who was very helpful, i recived no contact until the day i was supposed to collect and the service advisor who i was dealing with was about as useful as a chocolate tea pot. All in all im shocked at the service i got and wont be using them again!!!
    Red AGP Essesesse

    Offline Tha_Ben

    • S2000 Member
    • *****
    • Posts: 844
    • Carlo Rating: 2
    Re: Platts Garage, Stoke-on-Trent
    « Reply #14 on: July 15, 2010, 07:02:07 pm »
    ahhh good old platts!

    Im still waiting for a new instrument cluster, car went in 4 weeks! ago for top mounts & instrument cluster, top mounts were done and instrument cluster went onto back-order and they couldn't tell me when it would come in. As I was going on holiday i didn't want to leave my car in there trusty ;) hands, had to speak to someone higher up just to get my car back. Anyway, come back of Holiday, had a voicemail to say part had arrived. Booked in etc.. wrong part! still waiting for the correct part to arrive.

    I feel you'r pain, i wish there was somewhere closer because it seems to take 4 trips to the dealer to fix an issue, by that time another rattles/issue has come up and it all starts again... ZZzzz
    Black AGP, alternate alloys, dual zone climate, sun roof, sub + 12v