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Author Topic: Research Garage, Nuneaton  (Read 47248 times)

AlexK

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Research Garage, Nuneaton
« on: February 26, 2010, 01:38:28 pm »
Research Garage, Nuneaton
Eliot Park, Nuneaton, Warwickshire, CV10 7RF
Phone: 02476 377170
Fax: 02476 383806

Guidelines for members: Comments should be self-contained feedback on your overall experience following the purchase of a car or completion of service/warranty work.  Leaving feedback purely on the basis of a test drive or phone call is of no use to anyone.  Please do not comment on other people's feedback - instead, take all conversations into PMs.  All feedback must be constructive and factual.  Emotional ranting, retaliatory or libellous comments will be removed.  In all cases of dispute, your dealer must be given the opportunity to resolve the situation first.

Guidelines for dealers: Dealer staff may not post in their own threads except to exercise their right-to-reply on specific points of criticism.  Clarification, where required, should be sought privately.  Attempts to bump a thread will be dealt with harshly.

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    Offline 1mmortal

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    Re: Research Garage, Nuneaton
    « Reply #1 on: December 22, 2008, 02:06:49 pm »
    Been to Research a few times to their Fiat Garage, and their Abarth one just next door has not long been open.

    Overall the staff were very friendly when I bought the car, and I was with a chap called Martin, who extremely helpful, was completely honest about everything. I wasn't pressurised into a sale, and I had a good survey of the car beforehand. They had nothing to hide, the showroom was immaculate, everyone had a smile on their faces. I even got introduced to the mechanic who fitted my SS kit.

    I've got to take my car into the garage on teh 29th of December for a problem with squeeky brakes. Phoned them up to book it in and they were polite, friendly.

    Will keep you updated how they handle the problem, but to date (i've had a lot of cars) they are certainly the friendliest and most honest dealership i've ever been to.  ;D Well done Research Abarth.
    Ex-Abarthian BL08BLZ... GPA-SS (180) === Velocity Red Body/Charcoal Grey Wheels...

    Offline 1mmortal

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    Re: Research Garage, Nuneaton
    « Reply #2 on: January 03, 2009, 07:38:52 pm »
    OK i had an edge on my pads which has now gone, and while the brakes still squeak in the cold i'm told this is due to the temperature of the compound - they aren't built to go at slower speeds so need "a good thrashing" to keep them up to temp.

    Still, the technician explained everything about the brakes to me, and more - i was very satisfied with the information he gave me and the testing they carried out. Top marks.
    Ex-Abarthian BL08BLZ... GPA-SS (180) === Velocity Red Body/Charcoal Grey Wheels...

    Offline JamesGPA

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    Re: Research Garage, Nuneaton
    « Reply #3 on: February 16, 2009, 08:21:15 pm »
    I'll back this up from the sales experience, initially I went in just pondering the possiblities and finance figures, they did everything to help me out, sorted some figures, gave me a card, didn't attempt to pressure me. Second time I went back I ended up buying the car, and was asked numerous times whether I was ok with the whole thing. Even better, I put a deposit on the car last tuesday, and I could have been in it friday (cheque didn't clear though)  ;D

    Found the sales people very easy to talk to and very down to earth, only hope the service is the same  :thumb:
    AGP, Black, climate, leather, stripe, upgraded bulbs

    Offline fiona

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    Re: Research Garage, Nuneaton
    « Reply #4 on: February 16, 2009, 08:29:58 pm »
    Old Boy and I are also happy with our experience at Research.  Part ex'd a Fiat Punto Sporting for our GPA and been back since to get the SS kit fitted.

    Ian, Martin, Steve and Mark (I think that is the technician's name) are courteous and knowledgable.   :thumb:
    Abarth Grande Punto Esseesse - white with red mirrors and stripes

    Offline dave_r

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    Re: Research Garage, Nuneaton
    « Reply #5 on: February 19, 2009, 03:08:59 pm »
    Can't fault the service I got from Ian at Research - deal done in no time at all,  I was happily driving off in the Abarth a week after signing on the dotted line.
    It doesn't get better than that....

    Dave.
    « Last Edit: February 28, 2010, 05:05:30 pm by AlexK »
    =====================================
    '58 Grande Punto Abarth 155 - 1949 White, leather, climate, alt 17" wheels, sub & tints, stripes & mirrors.

    Offline george38

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    Re: Research Garage, Nuneaton
    « Reply #6 on: February 25, 2009, 12:05:49 pm »
    had a good test drive there, wasnt rushed, ian took me on a varied route  (was offered a solo drive which was nice, but not knowing the area at all it would not have made sense!)

    the showroom is pretty impressive. offered drinks, a play around with the big screen configurator etc so no complaints there.

    and i bought in the end, with a fair p/x to boot - so they cant have done too bad!! 

    as ever with fiat (sorry, abarth) dealers, time will tell if the aftersales matches the sale  ;)
    « Last Edit: January 01, 1970, 01:00:00 am by george38 »
    Collected my A500 on Wednesday 4th March '09.

    Offline george38

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    Re: Research Garage, Nuneaton
    « Reply #7 on: March 08, 2009, 07:45:25 pm »
    just a further update - got a courtesy call yesterday to check everything was ok with the car and i was happy with it (naturally, answer was yes to both!)....but still nice of them to get in touch, first time thats happened after ive bought a new car.

    so far 10/10 for research.
    Collected my A500 on Wednesday 4th March '09.

    Offline libebcnof23

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    Re: Research Garage, Nuneaton
    « Reply #8 on: May 03, 2009, 10:47:39 pm »
    Great all round experience, nice people,so far everything I would expect of a car dealer
    AGP Black ,red stripe ,titanium alloys ,sky dome roof

    Offline Andrewfuzzy

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    Re: Research Garage, Nuneaton
    « Reply #9 on: May 06, 2009, 02:55:06 pm »
    went in wasnt pressured, had a test drive (privately) which is always nicer than being babysat (which i hate), discussed part ex, made order  :thumb:

    So all in all so far 10/10, just a pity i have to drive 30 miles to see them, id like a closer dealer .


    Offline Filthypig

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    Re: Research Garage, Nuneaton
    « Reply #10 on: June 03, 2009, 05:32:55 pm »
    So now I have my new A500 I suppose I had best leave some constructive feedback, and I am not doing this because Ian threatened me  :whistle:

    In short.....

    I have nothing but positive comments to say about the experience of dealing with both Ian (mainly) and Ben (whilst Ian was on holiday) during the purchase, wait and delivery of my car.

    Both were fantastic to deal with (i hate the word deal as it sounds so crass).  The service I received was excellent and I look forward to putting more business their way in the future. :)

    Offline JamesGPA

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    Re: Research Garage, Nuneaton
    « Reply #11 on: June 07, 2009, 09:10:27 pm »
    I'm into the 3rd week of waiting for a return call regarding getting the AGP in for the brake mod, not a great first impression service wise, but I'll ring them in the week :-\
    AGP, Black, climate, leather, stripe, upgraded bulbs

    Offline JamesGPA

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    Re: Research Garage, Nuneaton
    « Reply #12 on: July 09, 2009, 04:13:09 pm »
    Right I think I'd better give a quick update now the car has been looked at.

    I was called by Kevin after a member of staff read this thread, the car was booked in for two days later, I was given a courtesy car for the day, the garage did well to do the brakes and suspension in a day as I was due to leave for the Isle of Wight the following morning, upon getting the car home I realised there were greasy hand prints all over the front wings and paint chipped off on the lip of the nearside front wing, presumably from tools? So wasn't best pleased but decided not to call as I'd be in a bad mood for the holiday. The brakes are still quiet so can't fault that, although the suspension knocking is still there so need to get the car in again when I'm a bit less busy and will mention the damage to the wing in hope they cover it and any other car's worked on in future  :)
    AGP, Black, climate, leather, stripe, upgraded bulbs

    Offline JamesGPA

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    Re: Research Garage, Nuneaton
    « Reply #13 on: July 17, 2009, 08:47:19 pm »
    Popped in tonight after phonecall, paint touched up :)
    AGP, Black, climate, leather, stripe, upgraded bulbs

    stevey293

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    Re: Research Garage, Nuneaton
    « Reply #14 on: July 22, 2009, 04:15:46 pm »
    Im all with james there on the phone call side of things they never call you when you want something done but if its regarding some good news for them for once (when I was daft enough to think the squeeking had stopped) I got a phone call back only 15 mins after I left the garage. As for damage to the car I seen that Damage on his car with my own eyes and it Clearly wasn't a stone chip like they tryed passing it off as.

    As for the staff though I cant fault any of them Briliant when I bought the car and still briliant now when it comes to me trying to get my brakes fixed once and for all (still waiting on that one though, think I will be for a while seems like they have given up on the AGP brakes). They are only shocking at returning phone calls. but over all I'll give them 8 out of 10.