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Author Topic: Research Garage, Nuneaton  (Read 47247 times)

Offline xsmartie

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Re: Research Garage, Nuneaton
« Reply #30 on: April 12, 2010, 11:02:04 pm »
I bought a 500SS from Guy and the whole experience was excellent. They offered a fair trade in on our CLK and Guy's enthusiasm for the cars was very catching! Ben was very patient while I ummed and ahhed about transfering the private plate from the part exchange. The atmosphere in both the main Fiat part of Research and the Abarth side was very pleasant with staff who actually seemed to want to be there - a nice change from many dealers. I bought a Monza exhaust Research were selling on Ebay and they had it all fitted and ready to go for the 1st April.

Absolutely love the car and no problems so far, so thanks guys.

AbarthForum.co.uk

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    Offline ricker666

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    Re: Research Garage, Nuneaton
    « Reply #31 on: May 04, 2010, 10:45:38 pm »
    We've been dealing with Ian, and i have to say the service is beyond first rate. He made my partners year when he told her that they had an A500 in stock that she could have, and also offered an excellent deal on taking our current vehicle from us. Very pleasant to deal with, and he is even coming in on his day off tomorrow to hand over the car to us. I've never been to a dealer that has made buying a car such a pleasant experience and the enthusiasm for the brand is very apparent. First rate all round and i can't recommend them highly enough!
    2010 A500 Bossa White, Red Stripe kit, Red Bonnet Scorpion

    Offline AbarthAlison

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    Re: Research Garage, Nuneaton
    « Reply #32 on: May 05, 2010, 08:27:16 am »
    have to give them a negative - i was promised a phone call within a couple of weeks regarding some warranty work they had to get approval to do.

    never heard again, so they wont be hearing from me again either now. seems phoning/returning phone calls or emails is their achilles, as i was let down previously on a similar issue.

    big minus for their communication skills (<sarcasm> unless you're a pre-sale customer, of course /sarcasm)
    « Last Edit: May 05, 2010, 08:28:47 am by AbarthAlison »
    a500 chipped to 180bhp ;)

    Offline Ali.Green

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    Re: Research Garage, Nuneaton
    « Reply #33 on: May 07, 2010, 05:02:12 pm »
    I have only nice words to say about Research Garage in Nuneaton.  From the first time I went there all the way from Oxford to test drive to the time I picked my beautiful car up to the after sales team. FANTASTIC!!

    I would highly recommend them to anyone.

    So I'd like to take this oppotunity to say a big THANK YOU to you all at Research Garage!

    Ali from Oxford
    xxx

    Offline crazykez

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    Re: Research Garage, Nuneaton
    « Reply #34 on: June 09, 2010, 03:11:02 pm »
    nothing but praise for these guys and receptionist, ian let me sign sold on the window of my new a500 the black one in the main show room within a week the stripes and mirrors were red,scorpian on the bonnet and 17 inch 10 spokes were put on.this car already had red leather,climate control and alloy gear knob fitted exactly what i wanted picked it up bank holiday monday.
    the cars called tigger he is fun,bouncy (coventry roads) and has a nice growl
    a pinstripe has been added round the front air intake (family tradition) just to add a personal touch.
    flash your lights or wave if you see tigger we will do the same (abarth or standard)
    oh sorry back to research,very helpfull and know all about blue and me tuned my phone in in seconds
    all in all a realy nice bunch or people
    ps hi to ian.

    Offline FlyGirl7

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    Re: Research Garage, Nuneaton
    « Reply #35 on: June 30, 2010, 08:30:55 pm »
    Research are a great garage to deal with, Ian is really helpful, and even though I've only been in a couple of times (looking around, test driving, research on cheapest prices and some warranty work), he's remembered all the nice little facts about me and my work etc!

    Research were also brilliant with sorting out my squeaky brakes, even though I didnt buy from them in the end. Thought it was going to cost a bomb but all under warranty, and had my car back within 2 hours, amazing.

    Oh, and Ian will tell disapprove if you let your car get as dirty as mine :)

    Offline robbie67

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    Re: Research Garage, Nuneaton
    « Reply #36 on: July 25, 2010, 07:25:52 pm »
    I have to totally agree with "AbarthAllison" regarding there returning of phone calls.

    Many times I have contacted Research, the sales team, service and parts and not once have they called back, always me chasing after them.....not good at all it seems once they have got the sale then thats it !  :thumbd: :thumbd:

    Must add though that Ben is probably the only one who will call me and will always come and chat when I am over there  :thumb: :thumb:

    Come on Research after sales and costumer raport is just as important as getting the sale !

    Offline ricker666

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    Re: Research Garage, Nuneaton
    « Reply #37 on: July 25, 2010, 08:10:48 pm »
    Research aren't the closest dealer to us (that falls to Autoworld in Chesterfield) but we went back there for some investigation work on squeaky seat and they were superb once again. Told us to go back again if it starts doing it again and they'll take the whole thing to bits and sort it. Also did us a good price on having a scorpion graphic added  :thumb:

    They did try and sell us a Monza though by letting us have a play with their car that has one fitted. Very naughty of them indeed!
    « Last Edit: July 26, 2010, 11:05:20 am by Chris555 »
    2010 A500 Bossa White, Red Stripe kit, Red Bonnet Scorpion

    Offline Exoticaholic

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    Re: Research Garage, Nuneaton
    « Reply #38 on: October 20, 2010, 05:42:58 pm »
    A week has passed, having had the A500c. It is time I provided feedback on the dealer, having recovered from the excitement of collecting the car!

    The handover on 12th October at Research Garage was a total pleasure and very exciting.

    I made a conscientious decision to do the handover on a weekday rather than weekend as it meant more quality time. I also booked three straight days leave for the same reason.

    When I arrived at the showroom having reseminated (?) the good times I had in the Fiat 500 over the last 30 months, there was no sign of my car. I met Ben and he looked after me very well, taking me through every page of every document to make sure I haven’t missed anything. I can tell you they were not itching for the funds but made it as if it was a pleasure dealing with them. Cue a number of crossing the 't's and dotting the 'i's and putting my signature on some papers.

    Once this was done, he took me through to the workshop where my A500c was waiting. It stood there gleaming and with my reg no on it. I admit I was overwhelmed thinking ‘is it REALLY my car?’ but succeeded in not shedding tears. I inspected the car and everything met expectations. They had fitted the chrome door mirror cappings – a special Exoticaholic request – and branded valve caps. I sat in it and felt at home. The leather seats (£800 extra and linked to the bi-colour paintwork at £900 extra) were very comfortable and the thickly rimmed steering wheel a revelation to grip in my hands. As I was used to the gear shift knob in my outgoing Fiat 500, I forgot there wasn’t one in the A500c, having fumbled in mid air for the non-existent knob.

    We returned to Ben’s office and it was time to do the transaction. Being deaf, I used my text phone to communicate with my bank on their dedicated text phone number to let them know of a large transaction about to be processed, using my debit card. It was fun running between two desks because the card reader was on the other desk at the service dept and I was in Ben’s office literally typing the conversation. Ben was on the phone next to the card reader to take questions firsthand from my bankers for additional security measures. I wrote my answers down for Ben to relay back to them. The ‘hum’ came through meaning my transaction has been authorised. Bingo!

    The car was driven out of the workshop by Ben and parked next to my black and white Fiat 500. It was quite a sight to say the least. I took photographs for posterity and to record this particularly unique occasion.

    Why am I saying unique? It is because in my nearly 25 years of holding a full driving licence, I have never owned a car over the 100hp threshold until this Abarth 500c. The nearest was the Streetka with 95hp between 2005 and 2008.

    Just when I was about to get in, Peter Robinson, Abarth UK’s sales manager turned up! In his Campo grey A500. I found it a sheer coincidence, having had dealings with him at the Moving Motor Show.  He came over and complimented me on my specification.

    Nearly two hours had lapsed, and it was time for me to hit the open road. In my own Abarth 500c. We said our goodbyes and I turned the key which brought the 1.4 turbocharged engine into life and there was a nice burble, just feeling the dashboard and that was when a new chapter was about to unfold.

    That is another story to write.

    I would like to convey my thanks to Ben and his team for what was an enjoyable journey from enquiry in March 2010 to collection in October 2010.

    Anyone considering an Abarth should go to Research Abarth and they will be pleasantly surprised!
    Abarth 595c Competizione 180HP in Podium Blue with titanium Formula alloys, a big knob and trick instruments.

    Offline Exoticaholic

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    Re: Research Garage, Nuneaton
    « Reply #39 on: October 23, 2010, 09:14:39 pm »
    I have to write again, to add to my previous post about Research Abarth.....

    I was so excited when picking up the A500c, I missed some details and upon admiring the car again (well who wouldn't)....I noticed the colour of the fixing plugs for the number plates matched the area where the holes were drilled. In other words, one white plug for the white background and the other being black, to match the lettering at the front. At the back, two blue plugs to match the EU flag area, and the other two in yellow to match the yellow background.

    Now that is STERLING attention to detail.  :thumb:

    I take my (Abarth) cap off to Research Abarth  :thumb:
    Abarth 595c Competizione 180HP in Podium Blue with titanium Formula alloys, a big knob and trick instruments.

    Offline Ricey155

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    Re: Research Garage, Nuneaton
    « Reply #40 on: November 05, 2010, 05:11:41 pm »
    Cars back home after a mini problem with the ESP, hill holder ttc disconnecting problem

    ups: the car is fixed after my mate got the car into fiat not abarth over the road

    fault fixed: as above but there was another thats been kicking about, the car was braking while i accelarated (well the ecu told them that) so this explains my mystery lag/having to slip the throttle to gain response back

    downs: Abarth had a 2.5 week waiting list, not happy mainly as they never called me back !! but my mate got me in good job he's 2nd in charge  :thumb:

    cars back jd
    Sold my 59 plate after 8 years 9 months (Aug 2018) £5500
    my blog ~ http://fiat500abarth.wordpress.com/

    Offline Eddie Beefburger

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    Re: Research Garage, Nuneaton
    « Reply #41 on: November 27, 2010, 06:24:38 pm »
    Hi guys

    I just had to write to say how good these guys are. If you're thinking of getting an Abarth I'd recommend these guys to you. I dealt with Ian Shipley and he couldn't have been more helpful. I just turned up for a test drive on the off-chance and it was granted there and then and within half an hour the car I'd driven was mine. But this wasn't a reflection of salesmen's tactics - nothing can be further from the truth: it was the car alone!. These guys put no pressure on you, get you drinks, pick you up from the station if like me you travel 140 odd miles to pick up, etc. The only thing I'd say is that I'd have appreciated more than fumes in the tank when I picked it up, but then they had done everything I'd asked of them before then, including changing a scuffed wheel centre cap. :thumb:
    Campovolo grey with red side stripes, petals, konis.

    Offline gingerjust

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    Re: Research Garage, Nuneaton
    « Reply #42 on: December 06, 2010, 10:09:23 pm »
    Picked up my white A500ss yesterday a sunday, All through my initial enquiry some months back then a test drive and finally doing the deal Ian was very freindly and nothing was trouble. The day i did the deal I had my wife and two children with me on a saturday morning, It was quite busy and Ian was dealing with a customer before myself. We sat at the abarth table in them lovely chairs and proceeded to do the kids homework while Ian was dealing with another customer, we sat and did the homework with the kids for a while and in this time the staff asked us if we were ok and offered drinks.

    When signing some papers a few weeks later I went with my wife and had my puppy with us who luckily is very good. Again no problems, staff and customers talking to us about the dog.

    On the day of pick up we were alll there wife kids and dog and Ian and the staff were happy for all of us to be there and it was a sunday morning!!

    I would highly recommend Research and Ian who i dealt with to anybody.
    I also had dealings with Kevin at Rockingham and again nice to deal with and no problems with any test drives or questions. In the end it fell down to location and a couple of quid.


     :wave:

    Justin


    Offline Filthypig

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    Re: Research Garage, Nuneaton
    « Reply #43 on: December 30, 2010, 01:56:01 pm »
    Just a quick thumbs up on the service from the guys at Research from me.

    Window washing jet had popped it's barrel, so gave the guys at the Service centre a call (Alan I think I spoke with) and they fitted me in later that afternoon and replaced it under warranty for me.  Didn't even mind that it was my brother who popped the car in to them, just needed to show my log book to show that the car had been serviced correctly.

     :thumb:

    Offline cul8tr

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    Re: Research Garage, Nuneaton
    « Reply #44 on: January 20, 2011, 09:23:25 pm »
    A big thumbs up to Research, recently I had some warranty work completed, required parts ordering and a second visit - both occasions, car was washed/cleaned - I will definitely recommend the team at Research both sales and service department.  Great staff, friendly and helpful.

     :thumb:

     

    hungry