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Author Topic: Research Garage, Nuneaton  (Read 48389 times)

500abarthman

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Re: Research Garage, Nuneaton
« Reply #45 on: February 16, 2011, 08:58:41 am »
Had my 2nd year oil/filter & brake fluid change done at Research last week. took a couple of hours and total came to £166 inc. No complaints about the work, and they washed and valeted the car at the finish too.

Assuming I get no problems in the final year of the warranty it'll be the last time I visit them (distance, cost reasons) but have to say I have been impressed on the whole.

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    Offline Larcona

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    Re: Research Garage, Nuneaton
    « Reply #46 on: March 10, 2011, 09:30:55 pm »
    Picked up my brand new A500 from Ian @ research today.

    We'd arranged everything over the phone so this was my first time at the garage, I came up from West London because I could get the car I wanted from Research and they seemed the most agreeable to deal with.

    We went through the paperwork without any problems, Ian was personable and explained everything well. Then of course I got my car! The car was in brilliant condition (as it.should be with a new car) 

    Overall Ian @ research is a great person to buy a.car from. Couldn't fault the service and the car is of course amazing!

    I'll take some pics and post them tomorrow!

    Offline Paula

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    Re: Research Garage, Nuneaton
    « Reply #47 on: March 11, 2011, 03:08:20 pm »
    Not hugely impressed. They were good when I phoned in with the fault and let me take it in straight away, but the 2-3 days for the part and a quote for new front tyres has been 9 days and no quote for tyres. Also the person I spoke to didn't seem to understand that I can't just pop in for an hour of a day as taking 2 hours out if work at less than a couple of weeks notice isn't possible. I don't want to drive around for 2-3 more weeks with a fault in a year old car to get it done at a weekend.

    It probably wasn't sensible to buy a car with limited dealers and an unproven reliability as an essential work use vehicle I guess.

    Hopefully Chris will be able to arrange something to get it done.

    Paula

    « Last Edit: March 11, 2011, 03:10:35 pm by Paula »
    Red A500, 17" 10 Spoke Alloys and Black Leather: It's very red and it goes vroooooom.

    Offline Paula

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    Re: Research Garage, Nuneaton
    « Reply #48 on: March 16, 2011, 06:18:37 pm »
    Do not even get me started about how angry I am with Research at the moment - my beautiful car that I spent all my savings on came back yesterday with the engine problem not fixed and my rims scuffed all the way round from the tyre fitting.

    I didn't notice until I got back from clinic today - Chris took the car in and picked it up. When I phoned up to complain the guy said that my husband said that I'd done it.  There were small scuffs on 3 of the wheels I was going to get fixed, but this is all the way round and much deeper.

    They are having it in next week but honestly I can't see that it's fixable.

    The worst thing is that there is no choice of where to take the car for service etc and I really have neither the time and energy for a big fight. I bough a brand new car precisely to be low hassle.
    Red A500, 17" 10 Spoke Alloys and Black Leather: It's very red and it goes vroooooom.

    Offline Paula

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    Re: Research Garage, Nuneaton
    « Reply #49 on: March 28, 2011, 06:57:54 pm »
    Just an update to say that Research have sorted the problem mostly to my satisfaction.

    Paula
    Red A500, 17" 10 Spoke Alloys and Black Leather: It's very red and it goes vroooooom.

    Offline chunkstar

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    Re: Research Garage, Nuneaton
    « Reply #50 on: March 28, 2011, 09:59:23 pm »
    well we bought from Ian he was a pleasure to deal with and the overall buying process was great as good as audi /bmw

    Dont know about service as not been yet
    Funk white,Red leather,Climate,Skydome roof,Alloy gear knob,10 Spoke wheels

    Offline Trooper

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    Re: Research Garage, Nuneaton
    « Reply #51 on: May 04, 2011, 07:24:32 pm »
    Car went to research today for its first oil and filter change due to work commitments the wife had to take it (thanks  :-*)

    This was our fist visit to Research as we usually use Platts but they wanted an extra £50 for the oil and filter

    Oil and filter changed with no problems = £144

    There were also a number of warranty issues to look at

    B+M not working inc flashing odometer = New B+M unit on order

    Squeaky climate fan = done  :thumb:

    Rattle from drivers door = will be looked at on next visit

    Steering feeling odd = tracking checked and fine, inside edge of tyres quite worn so il swap wheels around this weekend and see if this cures it

    Monza valve seized  and whole exhaust rusty = Valve seized tight so photos taken waiting on Permission from Abarth for replacement box

    Scratched leather where seat tilts forward = Photos taken waiting on Permission from Abarth for replacement

    From what the Mrs has told me they were very friendly and professional and took time to make sure she was happy with everything that was done  :thumb:

    They also picked up that the rear pads were low  :( after only 9000mls ,car has been back to the dealers to have the squeaking rear brakes looked at before (Platts) so im guessing this is a result of the rears poor calliper design?

    We asked Research to be careful of the side skirts (no probs) and not to wash or valet the car (that my job)  ;D

    All in all really pleased with the staff and the service there and i hope to taking the car on its next visit  :thumb:



    Offline nicebiscuit

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    Re: Research Garage, Nuneaton
    « Reply #52 on: May 17, 2011, 08:55:38 pm »
    Bought a used A500 from Ben at Research today.   Nice chap, good deal, nice car etc. etc.

    The reason for posting though is to note that I had to travel a fair distance to view the car and I had also had a part-ex.   Ben was prepared to discuss part-ex remotely once I'd explained the situation (with caveats of course), but I half expected to find a deal difficult to do having made the effort to go down (not a strong negotiating position...).   I needn't have worried.   I'd honestly described the car, and agreement was reached very easily with none of the unpleasant teeth-sucking and tyre kicking that can accompany a trade-in appraisal  ;).   

    So I post this in case others wonder whether it's worth the  trek to Research if they have something in that tempts you.  You might find it is - I found them very straight and pleasant to deal with and am considering using them for the servicing despite the distance...
    A500 sharing road with BMW 120d Coupe and elderly Saab 900 Convertible.

    Offline Trooper

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    Re: Research Garage, Nuneaton
    « Reply #53 on: May 20, 2011, 03:29:42 pm »
    Had another trip to research today to get the B+M fixed

    B+M fixed with no problems  :thumb:

    Had the use of a courtesy car  :thumb:

    Only a standard fiat punto  :thumbd:

    Work done quick and they were friendly and professional  :thumb:

    Even vacuumed  the mats  :thumb:

    I liked the visit there and will try my best to use them in the future  :thumb:

    Offline JohnnyR

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    Re: Research Garage, Nuneaton
    « Reply #54 on: May 29, 2011, 12:51:26 am »
    Interesting reading through all the posts. In general most people have picked up that Ian is a friendly and reasonable guy which was definitely my experience. No messing about, he offerred me pretty well top book for my part - ex Evo sporting. And as mentioned in my welcome post, when I had a problem with the Stop+Start gave me 100% back up including offering a courtesy car. It turned out to be the battery monitor 'learning' the battery and I was told it would be fine in a few days which it was. So all in all a good experience. (Better I might say than....ahem, our local Alfa dealer!!) (am I allowed to say that? :))

    thecatman

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    Re: Research Garage, Nuneaton
    « Reply #55 on: June 28, 2011, 02:40:01 pm »
    £250 for a set of brake discs/pads for the front...and that was with a discount from their regular price of £320 as they were taken off a new, ss-bound a500. as if that wasnt enough for their pound of flesh, they whacked on another £50 just to strip and clean out the back brakes. crazily steep pricing, not good.  :(

    only paid as they were going to charge me a £45 'diagnosis fee' if i took the car away. great way to put you between a rock and a hard place eh?


    after 2 years of on the whole decent after-sales service (of course they're great pre-sales...all car dealers are) - research just went down in my estimation big time and its one place i wont be visiting again.
    « Last Edit: June 28, 2011, 02:49:08 pm by thecatman »

    Offline smilesoffun

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    Re: Research Garage, Nuneaton
    « Reply #56 on: July 16, 2011, 10:21:53 am »

     Just to reiterate I picked my 500 Abarth up a couple of weeks ago
     Really love it (not used the Elise since  :o)

     Ian was and is a top bloke, very friendly and no pressure.

     Will defo take back for service.

     Thanks Ian  :thumb: :thumb:
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    Offline Paula

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    Re: Research Garage, Nuneaton
    « Reply #57 on: August 04, 2011, 08:07:10 am »
    We've had more problems with the wheels they damaged. They were repaired but the finish used discoloured badly. For some reason we were sent to the Abarth body shop who said they didn't do it (we knew that) and they wouldn't have done a shoddy job like that. So Research sent the wheels back to the guy who did do it and they've not really fixed the problem.

    Chris picked it up and there seemed to be a new service manager who basically said - "well we're not doing any more". So poor Chris has been back and forth to Nuneaton half a dozen times and now we've had to put a load of time into a formal complaint letter to the garage and Abarth - so buying a brand new car to reduce hassle was pointless.

    As I said to Fiat when they called - they spend all that money on the flashy dealership, but then can't get the basics right. I know I'm pretty laid back about these things as to be honest no one died - but now I feel like they took advantage of this and did a cheap shoddy repair and are saying "what are you going to do about it?".
    « Last Edit: August 04, 2011, 08:09:43 am by Paula »
    Red A500, 17" 10 Spoke Alloys and Black Leather: It's very red and it goes vroooooom.

    Offline Paula

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    Re: Research Garage, Nuneaton
    « Reply #58 on: August 11, 2011, 06:06:36 pm »
    Update on the wheels. Fiat have intervened and they are being replaced - but honestly I think I feel even more irritated now. We've been back and forth for months and no one cared less about doing the right thing until we made a formal complaint. Demoralising and dispiriting.
    Red A500, 17" 10 Spoke Alloys and Black Leather: It's very red and it goes vroooooom.

    Offline Ruxpin

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    Re: Research Garage, Nuneaton
    « Reply #59 on: November 04, 2011, 09:01:38 am »
    Good service from Research over the last week or so. I notified them of a couple of minor warranty issues by email including photos.

    They acted on my email and obtained consent from abarth to complete the warranty work without me having to make a specific trip to the garage  :thumb:

    The work was completed within 30mins yesterday whilst i waited  :thumb:

    A500: Campovola Grey, Red Stripe, Climate Control, 16's