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Author Topic: Richard Hardie, Newcastle upon Tyne  (Read 15797 times)

AlexK

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Richard Hardie, Newcastle upon Tyne
« on: February 26, 2010, 01:39:11 pm »
Richard Hardie, Newcastle upon Tyne
Bittern Close, Silverlink Retail Park, Wallsend, Newcastle upon Tyne, NE28 9ND
Phone: 0844 561 8275

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    Offline abarth500J

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #1 on: November 04, 2009, 07:42:37 pm »
    Hi,

    I picked my A500 today from Richard Hardie's Fiat and would like to thank Gary and Iain, for a very pleasant and helpful service on my purchase of the Abarth 500.

    Highly recommended.

    Thank you

    abarth500J

     

    Offline AllanMcDonald

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #2 on: November 05, 2009, 09:44:27 am »
    We got ours last week dealt with Gary  :thumb:
    The car is briliant as was the service and deal.
    Allan

    Offline cb500t

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #3 on: December 02, 2009, 02:26:21 pm »
    Just got my AGP back after 1.5 days of work on it,new seat belt clips,front pads and shims,overcancelling indicator syndrome.rear suspension creak/squeek,delaminating side skirts,and a squeeking clutch pedal.....all attended too by Hardies,car was a bit filthy when it went in as the weekends weather stopped me from cleaning it,it came back washed,wheels cleaned and interior immaculate,as good as the day I collected it if not better......can not ask for more  :thumb:  :thumb:  :thumb:

    Offline gaston

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #4 on: December 11, 2009, 09:36:32 pm »
    I'm from Manchester and ordered mine from Richard Hardie in Newcastle, as my local dealership (Bauer & Millet) could not order one in to my spec until after January 2010 when VAT goes back up, but I was really glad in the end. I could not fault the service from Richard Hardie. Big shout out to Gary in particular who was very helpful and managed to chuck in a few freebies with my A500. They come highly recommended  :thumb:

    Offline cb500t

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #5 on: July 13, 2010, 05:47:58 pm »
    Car just back from Hardies,new clocks and glove box catch,all carried out in an impressive manner,courtious as usual  :thumb:
    (mind it took 2 attempts from Abarth to supply the correct parts and about 3 months to get them here ! ! )

    Offline winkie00

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #6 on: July 29, 2010, 08:54:08 pm »
    Just want to say that the service guys at Richard Hardie Silverlink are brilliant. Had a load of problems with my grande punto, and because they were so nice I did not mind paying what it cost. I don't think the mechanics are as good as they should be, as they did'nt solve my problem until the 3rd booking, but the guys on the service desk are excellent!

    Offline gav prodigy

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #7 on: September 20, 2010, 11:46:52 am »
    I picked up my new A500 from Gary Andrews at Richard Hardie last week. I've never had such great service from a dealer before and he made the whole process very stress-free and smooth. Big up Gary at Richard Hardie! :thumb:
    [gav.prodigy]

    Offline Scorosso

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #8 on: February 21, 2011, 09:06:51 pm »
    Went into Richard Hardie before Christmas looking to buy an A500. The salesman was pleasant and helpful and pointed me in the direction of a car they had in stock which was virtually the spec I would have ordered anyway. He was on holiday from that evening and so he gave me the name of the salesman who would look after me if I decided to go ahead. I did decide to go ahead and the salesman I dealt with (who worked on the Fiat side) was brilliant - very helpful and knowledgeable. I arranged with him to pick the car up just before New Year, by which time the Abarth salesman would be back at work and do the handover. The day arrived and I have to say it wasn't the best experience I've had in picking up a new car. One of the alloys was kerbed, which I spotted within about 10 seconds and surely the salesman should have spotted this before putting the car on the forecourt. It was changed quickly enough but the actual handover was rushed and not very helpful. I felt as though it was a case of 'I've sold that car, no need to do anything else' ......but at least I had the car and it was well prepared other than the alloy.

    Fast forward seven weeks and I noticed one of the front discs was rusty. On inspection it seemed that the face of the brake pad had stuck itself to the disc and so I called in to see the service department, who booked the car in to be looked at. I left the car with them on the appointed day and, picking it up later in the day, was told that one of the pads had indeed stuck itself to the disc and so they had replaced both front discs and pads. Very pleased with that - no arguments, excuses or waiting for parts.

    So, overall, the dealer experience has been a fairly good one and one which I hope will continue.

    Chris.

    P.S. It came to my attention when I took the car back for the brakes that there is a new Abarth salesman  ;)

    Offline Scorosso

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #9 on: February 28, 2011, 11:25:17 pm »
    Just had a closer look at the discs and they have only replaced one. Fair enough the car hasn't done many miles, but if I took a car in and asked to have one disc replaced and I was paying for it the answer would be "sorry, discs can only be replaced in pairs"

    Not quite as happy  :thumbd:

    Offline assetto tech

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #10 on: March 06, 2011, 11:26:50 am »
    Just had a closer look at the discs and they have only replaced one. Fair enough the car hasn't done many miles, but if I took a car in and asked to have one disc replaced and I was paying for it the answer would be "sorry, discs can only be replaced in pairs"

    Not quite as happy  :thumbd:

    unfortunatley warranty would only allow us to fit one disc.

    Offline Scorosso

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #11 on: March 13, 2011, 07:02:26 pm »
    Just had a closer look at the discs and they have only replaced one. Fair enough the car hasn't done many miles, but if I took a car in and asked to have one disc replaced and I was paying for it the answer would be "sorry, discs can only be replaced in pairs"

    Not quite as happy  :thumbd:

    unfortunatley warranty would only allow us to fit one disc.

    When I picked the car up it was the receptionists first week and she didn't know what had been done so thanks for that feedback, I find it quite reassuring that there's someone from the dealership here on the forum.

    Chris.

    Offline scuderia sitar

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #12 on: March 19, 2011, 07:14:56 pm »
    Oil and filter change today.
    Estimated time of 45 minutes was spot on and I was charged the £96 I'd been quoted.
    Friendly staff, especially the receptionists and the chap with whom I discussed some warranty work.
    Parts are ordered to replace my engine esseesse sticker (peeling black paint), corrosion under the paint on the wiper arm mounting and corroded screws around the filler cap.
    No one seemed to know much about the Abarth merchandise and accessories when I asked about the scorpion filler cap.
    Sausage rolls, scones and pizza provided for breakfast :thumb:
    I bought a replacement key ring (£5.95) and a litre of Paraflu (£7)
    They also gave me what was left of the oil without me asking for it.

    Good job....thanks if you're watching!
    Red wheels - it's the future

    Offline hot_fiat

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #13 on: March 19, 2011, 10:24:32 pm »
    I was there yesterday afternoon (12k oil change) and me bro yesterday morning (15k/1yr service). Bro got to borrow an APE for the morning (nice, fast, but lacking 'something'), while I just sat and played with the kids toys in the waiting area.

    Mine was done in 20 mins, got the remainder of the oil and stamped the book even though it was hidden in the boot under a load of my junk.

    Speak to Tom or Craig for parts - they're both very helpful. Craig is now used to me just turning up with lists of part numbers to feed the Cinq's voracious appetite.
    Andy
    Cinq 1242 16v, KTM 950 SM
    595 Comp

    Offline Allansr

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #14 on: August 08, 2011, 07:34:52 pm »
    Im wondering if im just exceptionally unlucky or perhaps my expectations are simply unrealistic.

    To avoid Arnold Clark i thought i would try Richard Hardie in Newcastle. The excellent reviews would easily compensate for the 8hr (round trip) drive. I live in rural Argyll some 2 hours from Glasgow.

    So - booked my A500 in for its 18k first service (cost £340)  and gave a list of issues to be looked at at the same time, these were non working windscreen washers, squealing rear brakes and excessive wind noise from the drivers door.

    Just in case (and knowing Fiat dealers of old) and given the inconvenience of non working washers i phoned again to ask them to make sure they had all the parts to hand to fix the washers, as i didnt want a return journey. i advised i had checked the fuse and there was no noise from the motor and no sign of water escaping where it shouldnt.

    So set of at 4.30 am with an air of optimism and handed the in to Hardies just after 9am on Saturday.

    Came back at 12.30 to collect it.

    They couldnt fix the washers because they hadnt got the pump which it required. I asked them if they could swap one from another car to help me out - Nope couldnt do it.

    Was the break squeal fixed - nope it was a new one on them never come across that one before - they could replace a slightly rusty disk - might fix it.

    Wind noise fixed, nope it was to wet.

    When can you bring the car back???


    Having dealt with some really bad Alfa and Fiat Dealers in the past i had hoped that Abarth dealers had perhaps improved a bit. I thought they may have gone on the odd customer care course. Alas i was sadly disapointed.

    As for my informed choice to spend some £70 on petrol and an overnight stay to give my business to Richard Hardie, it was clearly a big mistake.

    Looks like i need a trip to Arnold Clark or alternatively give up on Abarth and get a secondhand ALFA 147GTA which i would entrust to the small brand of non franchise specialists who actually care about retaining valued customers.

    I would apreciate some comments, am i being picky?