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Author Topic: Richard Hardie, Newcastle upon Tyne  (Read 15800 times)

Offline scuderia sitar

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Re: Richard Hardie, Newcastle upon Tyne
« Reply #15 on: December 17, 2011, 07:07:49 pm »
I reported a cracked seat handle surround back in the summer and RH said they would order a part and give me a call when it arrived.  I didn't hear anything, but the cracked part was sort-of 'out of sight, out of mind', so I just let it lie and thought I'd mention it when I had my next oil change.
A couple of weeks ago I booked in for the oil change and mentioned the cracked part again.  My wife took the car in at 12:30 as arranged.  They had said when I phoned that it would only take a couple of hours, so she expected it would be fine to pick my daughter up from school.  When she arrived they told her it might take 2.5 hours, so I ended up having to arrange some childcare just in case.
In the end, she just got away in time, so the original estimate was good.
I arrived home from work, expecting a quite big bill for the replacement of the seat handle surround, but was very pleasantly surprised that I hadn't been charged at all, even though trim is not covered under the 3 year warranty.  My wife had also been given a free winter care kit with screen wash, de-icer and a chamois sponge thingy.  So, all in all, great service from RH.  Thanks if you're looking.

Regarding the previous post, I think the garage should have given much better support, given that you had made a special journey to give them a chance to show they were a decent, caring dealer.  Very poor.

I fixed my squeal by cleaning up the pads and making sure they could move freely.  I had reported this squeal to RH ages ago, so you definitely weren't the first to tell them.  The wind noise sounds like a poorly fitting door seal.  I've not had any washer wipe problems so I can't comment on that one, but given the lengths you'd gone to to go to them, you'd think they could have taken one out of another Abarth to replace yours.
Red wheels - it's the future

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    Offline Woody79

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #16 on: April 22, 2012, 05:15:55 pm »
    Hi all'

    Just picked my A500 SS up yesterday and would like to say a big thank you to Stephen. Through out the whole process he was fantastic and I have too say the car is fantastic too, the koni dampers and Monza where the perfect choice and really add to the over package.

    Thanks for everything.

    Offline Scorosso

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #17 on: September 11, 2012, 07:49:29 pm »
    Sitting on the train, on the way home after selling (giving away) my car to a dealer.

    I'd just like to thank Richard Hardie for their total indifference toward me as a customer since the minute I signed the order form for the car............never again!!!!!!!!

    Offline benn

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #18 on: September 11, 2013, 11:51:58 am »
    Excellent dealer, Craig the abarth salesman was very helpful from start to finish. Happily adjusted his prices once I had shopped around and got cheaper deals down the country but was happy to match them.

    Kept us up to date with everything and nothing was too much trouble.

    Would highly recommend this dealer, it was a pleasant sale from start to finish with no stress.

    Offline chopperpk

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #19 on: January 16, 2015, 09:14:59 pm »
    Hi there rang Richard hardie up for a price for my first service for my abarth 500. Only got 1,200 miles..thay said £185.just for oil and filter

    Offline scuderia sitar

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #20 on: June 04, 2015, 06:03:32 pm »
    Timing belt done today and the car has come back (fairly!) clean inside and out (I have high standards!).  All done in good time and at the price quoted.  Thanks to Jeannie for calling me to let me know it was ready.
    Red wheels - it's the future

    Offline RichardHardie

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    Re: Richard Hardie, Newcastle upon Tyne
    « Reply #21 on: June 15, 2015, 02:46:52 pm »
    Timing belt done today and the car has come back (fairly!) clean inside and out (I have high standards!).  All done in good time and at the price quoted.  Thanks to Jeannie for calling me to let me know it was ready.
    Great to hear you are happy with our service, we are here to help. Hope you will use our services in the future.