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Author Topic: Rockingham Cars, Corby  (Read 29193 times)

AlexK

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Rockingham Cars, Corby
« on: February 26, 2010, 01:40:04 pm »
Rockingham Cars, Corby
Cockerell Road, Corby, Northants, NN17 5DU
Phone: 01536 268991
Fax: 01536 261457

Guidelines for members: Comments should be self-contained feedback on your overall experience following the purchase of a car or completion of service/warranty work.  Leaving feedback purely on the basis of a test drive or phone call is of no use to anyone.  Please do not comment on other people's feedback - instead, take all conversations into PMs.  All feedback must be constructive and factual.  Emotional ranting, retaliatory or libellous comments will be removed.  In all cases of dispute, your dealer must be given the opportunity to resolve the situation first.

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    Offline Graham

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    Re: Rockingham Cars, Corby
    « Reply #1 on: January 14, 2009, 02:39:05 pm »
    Rockingham Cars.

    Most of my purchase was done over the phone and by email, I didn’t actually get to see the car until the day that I picked it up!  Which I should say was down to me, and I was invited down on several occasions. I dealt during this time with Kevin Cudby the Abarth Specialist at Rockingham, during the time leading up to me picking the car up (which was in stock) I have to say Kevin and I were in almost daily contact, nothing ever seemed too much trouble for him to find out or indeed sort out, all my questions were answered in a knowledgeable and enthusiastic way.

    The day came for me to pick the car up and 100 miles / 3 hours later I arrived at the showroom, and what a fantastic place that was, from what I gather typical Abarth layout, but it did give that instant feeling of you were somewhere a bit special, there was no hurrying along, I had a really nice long chat with Kevin over a cup of coffee, while the paperwork was being sorted out, and was then taken to see the car, which was presented at perfect as I have ever seen in my  30 or so year driving career, there was no sign of wax on any of the trim or in-between the gaps, the interior was spotless with not so much as a speck of dust to be seen. The car had been fitted with carpet mats, but not Abarth ones (normal GP mats) although a promise was made to sent Abarth ones on when they had them in stock (I was told they were on back order) I haven’t seen those yet (will update if / when I do) but from what I have read it seems to be a common problem, I should add I wasn’t going to be charged for the mats, and indeed wasn’t charged for the GP ones.

    I then got my first drive in the car (with Kevin) and went to a local garage where I was treated to a full tank of petrol. Plenty of time was taken explaining about the car, and then I left for my 100 mile journey home.

    Since having the car I have had a small problem with the ASR / ABS but the car was picked up and returned to me within two days, I should add that on its return the car had been valet and topped up with petrol. The only other issue I have had is with the climate control switch lights (as posted in this forum) this turned out to be me thinking far too logically about a light coming on when something is switched on, and I was given a though explanation by the Abarth technician (by email) so there was actually nothing at all wrong with them at all.

    In summery I can honestly say that Rockingham cars are in my mind as near to perfect as you will get, in fact although we have several main Fiat dealers near us in Norfolk my wife is fully intending to get her GP from Rockingham Cars, well worth the 100 miles / 3 hours for the top quality service.   
    Thanks Graham.

    olopboy

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    Re: Rockingham Cars, Corby
    « Reply #2 on: April 01, 2009, 12:05:18 am »
    I just want to give a huge thumbs up to Kevin and the guys at Rockingham Cars who have looked after/put up with me for the nigh on 6 months since I first called about testing a GP. Keeping me as informed as they possibly could before the launch, getting their demo 500 up and running real quick so they could treat their depositees to a drive asap, and always having time for a coffee and a chat.

    So good to be treated like a human being rather than a cash dispenser and making me genuinely feel that my custom as well as their other customers is important to them (I saw evidence of this happening in the Fiat section as well). They are also genuinely enthusiastic about the marque and to this end Kevin gave up a Sunday, to come to the Gaydon meet in the A500 demo, cheers chap  :thumb:

    When the car finally arrived it was turned around in less than 24 hours and yet they still did a great job of making it look stunning, couldn't fault the condition of the car. All the paperwork was gone through carefully over yet more coffee (its not bad stuff for machine) before Kevin took me out side to go through the controls and the B&M pairing process (granted that didn't work but that more than likely my phone).

    To top it off Kevin e-mailed today to firstly check on the car and secondly to say they found a CD in my PX, most dealers would have chucked it specially as the car was being moved on. That's proper customer service for you. So take a bow Kevin 10/10 for customer service, and the first dealership sticker I've ever kept in my back window.  :thumb:

    But I did forget to give you a hug like the lady A500 owner gave you   :P

    Offline kradcliffe

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    Re: Rockingham Cars, Corby
    « Reply #3 on: April 01, 2009, 01:07:20 pm »
    I suppose Grahams first post sums things up for me.

    Kevin has at all times been extremely helpful in all communication, and as promised he gave me a follow up call to check we had got home from Corby and the car was OK. Being collected from Peterborough station by Rockingham was superb and really helped on the day.

    As I said to Kevin in an email afterwards, I was quite surprised that no mats were included with the car at all as I never noticed at the time of collection. Having spent £15,400 on the A500 (especially with no part exchange) and paying cash on the day I thought that it was quite poor but maybe that's standard these days. I will have to get a set ordered at some point.

    Otherways, fantastic service and highly recommended!

    Keith


    Offline iain500

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    Re: Rockingham Cars, Corby
    « Reply #4 on: April 01, 2009, 07:01:17 pm »
    I've bought a few cars from Rockingham over the years and have always found them to be very helpful and good people to deal with. I first met Kevin early last year just before the official launch of the 500 and he took me out for a spin in their demo 500 sport before launch day  :thumb: He couldn't have been more helpful or enthusiastic about the car and the brand which was very encouraging. I was too far down the line with another dealer to take the 500 from Kevin but resolved that if I bought a second one I'd go to him for it. I was therefore pleasantly surprised when the Abarth dealers were named and got in touch with Kevin straight away to get a deposit down on an Abarth. David Hall who owns the business is also an extremely nice guy who enjoys chatting about cars. To top it off one of the workshop apprentices even took the trouble to get in touch with me on another forum to say he had worked on my car during the PDI and was glad I had posted how pleased I was with it.

    Offline Graham

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    Re: Rockingham Cars, Corby
    « Reply #5 on: April 12, 2009, 07:13:37 am »
    The car had been fitted with carpet mats, but not Abarth ones (normal GP mats) although a promise was made to sent Abarth ones on when they had them in stock (I was told they were on back order) I haven’t seen those yet (will update if / when I do) but from what I have read it seems to be a common problem, I should add I wasn’t going to be charged for the mats, and indeed wasn’t charged for the GP ones.



    I should have really updated this a few weeks ago (sorry Kevin) I got an email saying that they had the Abarth mats in stock and a set were sent out to me .... So a big thank you to Kevin for that!
    After reading the other post though I'm a bit gutted I didnt get a hug  :whistle: Still back in September for the first service, maybe then  ;D

    Offline rich500

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    Re: Rockingham Cars, Corby
    « Reply #6 on: June 06, 2009, 03:11:49 pm »
    As you will notice I'm as new as a new thing on here so please bear with me!!
    Firstly I wanted to say a big thank you to Kevin at Rockingham, I know he'll be pleased to hear it because he's had to work hard to get it!!
    To be honest, despite having 5 other Fiat group vehicles in the family, it was only since finding Rockingham recently that I found another Fiat dealer to restore my faith in the brand. My last "friendly" defected away from Fiat a couple of years ago leaving me a little high and dry.
    But before anyone takes offence, it sounds like Fiat are working on improving things so I hope it continues, I read far more positive thing in here than negative, so thats very encouraging!!
    Anyway, we are due to pick our Campovolo Grey Abarth 500 next saturday, and through everything from test drive to delivery Kevin has always been helpful, friendly and accommodating, and has a sense of humour to boot!!
    So I'm not saying go here over somewhere else, but I am saying if you do go there you wont be sorry!!
    The second thank you goes to Paintshield, I know this is the dealer feedback section, but Paintshield is an option now being offered through Rockingham, so if you wanted it done before you collect your car it can be done.
    But as for Paintshield I'd just like to say a big thank you to Ann & Tom, who are Paintshield, and to Gary who was our Paintshield installer. It was such a pleasure when speaking with Ann and Tom to hear people who are genuinely enthusiastic about the service they provide. There's no pressure, just help and information. If you have a look on www.clubscuderia.co.uk for example you'll find praise upon praise on there for them!
    As for Gary, it was a pleasure to watch him doing his stuff! It was a surprising thing to watch! and for all the time I was there peering over his shoulder he answered all my queries and questions with no hesitation, and without breaking stride on what he was doing! As for the finished article? If you didn't know it was there you wouldn't notice it!! Its the best thing you can buy for your car that that you'll almost never know is there!!
    So if you only want people who care working on your Abarth, here's a great place to start!!
    Many thanks to Kevin at Rockingham, and Ann, Tom and Gary at Paintshield.
    So if some of you haven't done anything to protect the front of your Abarth, maybe you should, especially if you've gone Funk White!!
    So that's my small thank you to all involved!!

    Offline Delaney

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    Re: Rockingham Cars, Corby
    « Reply #7 on: November 05, 2009, 06:23:10 pm »
    I picked my car up finally on 31st and have already in a couple of posts mentioned my very good experience so i will give a bit more detail here.

    I could have taken the easy route ordered my car from the groups own dealer Fiat Marylebone but i though let me give one of the FGA networks more commited dealers an opportunity to have some business without geographically going to far afield from where i live. I made calls etc and even had a test drive in one of the dealer cars. It was though Kevin Cudby who's name appears on Rockinghams web site which surely is a very good thing as a customer it gives you a name of someone to ask for to deal with what you are enquiring about rather than getting passed around from person to person, who i delt with.

    Everyone i spoke to at Rockingham was very polite and helpful and Kevin responded to emails very quickly returned phone calls within the day and provided the information i required. I had considered GH at CH but when i am talking about an Abarth to be offered a deal on a 500 1.2 Pop wasn't what i was interested in so it made up my mind to go with Rockingham and i am so very pleased by my experience.

    The pick up was as described by Graham and olopboy and like olopboy my cheap and old phone wouldn't B&M properlly but my wifes Sony E did and it works very well. Kevin even emailed me to check if i had any more joy in trying to get my phone to work. When kevin went through the FSA stuff in the showroom he did  it all correctly (i do have a great deal of knowledge in this area) he gave the correct information on servicing and warranty work.

    In fact a week or so prior to pick up i had a requirement for an other FGA product for someone and Kevin responded fantastically on this matter although in the end the order went to Research but there was a geographical reason for that.

    In summary very very professional. If all FGA dealers were like this one then the brand would benefit substantially.

    Sye Roberts

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    Re: Rockingham Cars, Corby
    « Reply #8 on: November 09, 2009, 02:07:45 pm »
    Matt and Alec are excellent at this place........

    Saw Matt on the first occasion and took me out in both the standard and the SS versions.

    Then took my Mrs and we dealt with Alec Pun who was extremely helpful.

    Car arrived in 2 weeks, excellent service. Recommended to all!
    « Last Edit: January 01, 1970, 01:00:00 am by olopboy »

    Offline DevilAndGod

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    Re: Rockingham Cars, Corby
    « Reply #9 on: February 26, 2010, 04:48:45 pm »
    I've had my car for 15 months now and everything with Rockingham has been great. I went in and test drove the AGP when it first came out. Kevin was extremely helpful and made my first new car purchase a very pleasurable one. I have been back several times for a service, modifications and warranty work- which was all sorted and done to a high standard. Will continue to head there for any work I need doing on the car. Great, friendly and knowledgeable service all round  :thumb:
    Nothing is like an ABARTH
    Size, shape, speed and SPIRIT

    olopboy

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    Re: Rockingham Cars, Corby
    « Reply #10 on: March 09, 2010, 11:06:27 pm »
    Had my first year service done today, I was orignally quoted 1-1.5 hours for the job but it took 2.5 which is my only 'complaint'. Had a good long chat with the Matt about, Abarth in general, their AC, the 695 and the Punto Evo. He's obviously been keeping a very close ear to the ground which is a good sign for future car buyers (they have a few years to wait again for me). As Kevin the main sales guy was off I was allowed to relax in the luxury of the Abarth chairs and read my book next to the AC, never has someone been so chilled out next to such a ball of fury  before ;D

    Car came back clean, and a little perkier after some love, the service manager was very polite and talked me through all the items on the service. Yes I would have had the service cheaper at an independant but keeping a FSH with Abarth is important to me and I also feel looked after by Rockingham which is also important, something that a number of main dealers overlook. The other thing I always note when I'm there is that they look after all their customers wheter Fiat, Abarth or Mazda, conversations you over hear demonstrate they do actually care that the experince with them is as smooth as possible.

     :thumb: guys keep up the good work.

    SteveB

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    Re: Rockingham Cars, Corby
    « Reply #11 on: March 26, 2010, 02:12:25 am »
    I had a very good experience at Rockingham Cars yesterday.

    They charged very reasonable 98 GBP to do the 6000 mile oil/filter change and pollen filter change, inc parts and vat. They confirmed that was all that was required on an A500 SS to meet the warrranty terms.

    Whilst the car was there there took some extra time (they hadn't counted on) to run through my warranty issues. They addressed one (windscreen washer jet) on the day and agreed that all the other items I'd identified were genuine faults that would be covered by the warranty, so the car is booked to go back there to have them rectified.

    I was very pleased that they gave the car a good look over and altered me to the fact that my front damper top mount/bushes both needed replacing too, which will also be covered by the warranty.

    Offline noddyrocket

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    Re: Rockingham Cars, Corby
    « Reply #12 on: July 10, 2010, 08:11:39 pm »
    I think one word sums up my A500 purchasing experience with Rockingham Cars - Smooth :)

    Kevin was great, took his time to explain everything clearly and obviously has great enthusiasm for the brand.

    Alec deserves mention too for his friendly welcomes!

    :thumb:


    Offline F150pickup

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    Re: Rockingham Cars, Corby
    « Reply #13 on: September 01, 2010, 04:15:16 pm »
    Good dealership and they put up with Tania (My O/H) who was buying the 500c so well done Kevin
    Paul

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    Offline RacingSarah

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    Re: Rockingham Cars, Corby
    « Reply #14 on: October 15, 2010, 12:22:19 pm »
    Luigi (my Abarth 500 Esseesse) is the fifth car I've purchased from Rockingham Cars over the years.  Kevin was great and sorted out everything quickly as efficiently.  I'm just waiting for the crate now with all the extra bits and pieces to turn up!  :thumb:
    Racing is life, everything else is just waiting...

     

    hungry