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Author Topic: Westover Salisbury  (Read 3232 times)

Offline GTMartin

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Westover Salisbury
« on: September 11, 2014, 01:29:46 pm »
Westover Salisbury
Churchfields Road, Churchfields Estate,
Salisbury, Wiltshire. SP2 7PW
08433 939 343

Website : http://www.westovergroup.co.uk/fiat/contact-us/9/westover-fiat-salisbury/

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    Offline buyone

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    Re: Westover Salisbury
    « Reply #1 on: March 18, 2018, 06:39:28 pm »
    I have a 65 plate Turismo. In June 2017 I went to Westover Salisbury for a warranty claim - the locking wheel nut key had broken  and couldn’t remove the locking wheel nut.

    I go to the service desk and the young woman doesn't know that they deal with Abarths ! After a bit of asking around somebody says they do deal with Abarths. My confidence in the dealership is now at a low ebb. She takes the broken locking wheel nut key and disappears out the back. After a while she returns and says the service manager says it is not a warranty claim. However they can remove the locking wheel nut for about £40 for each wheel and supply a new set of locking nuts for about £50. A total of about £200.

    If that is not a warranty claim I don't know what is.

    I did not argue.

    I had learnt what their attitude to customers was, their willingness to do warranty work and their level of technical competence (They did not use a microscope.) . None of the Westover Group will ever have my business.

    So I had a car with its wheels permanently attached. Fortunately there is a man near Reading who does the job. It was quick and simple.