Abarthisti

Information => Dealer Feedback => Topic started by: AlexK on February 26, 2010, 01:40:33 pm

Title: SG Petch, York (Abarth Service Centre)
Post by: AlexK on February 26, 2010, 01:40:33 pm
SG Petch, York
Jockey Lane, Huntingdon, York, North Yorkshire,YO32 9XX
Phone: 01904 466 600
Fax: 01904 654 142

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Title: Re: SG Petch, York
Post by: Alex_gregory_uk on March 01, 2009, 09:31:20 pm
I collected my A500 today after ordering at the end of January. The Abarth specialist is Jonny Boyes who is spot on and a good laugh. They have a good selection of both A500's and AGP's at the showroom. Jonny sorted me out with a good deal and helped out wherever he could. I traded my car in and things couldn't have been easier. I can highly recommend the dealer. Very handy that I live 10 minutes from it.
Title: Re: SG Petch, York
Post by: Missing in Action on March 01, 2009, 09:36:09 pm
why have i NEVER got around to doing a review of my own dealer :S lol anyway totally agree with you alex, hes a good bloke and really helpful. the garage gets the  :thumb: from me.... well apart from the fact it sells KIA's ..... *shudder*
Title: Re: SG Petch, York
Post by: maccy. on March 01, 2009, 09:40:00 pm
yeah Jonny's a good guy. Iv'e had good service there too.
Title: Re: SG Petch, York
Post by: Alex_gregory_uk on March 02, 2009, 03:42:57 pm
Also to point out that when we picked ours up the girlfriend found a tiny scratch on a wing mirror cover. Jonny was fine about it and is ordering me a new one which is good of him.
Title: Re: SG Petch, York
Post by: Missing in Action on May 16, 2009, 05:23:55 pm
been through to Petch today to have some warrantee work done (doors creeking and to see about the black side skirt that has started un-glueing itself from the car)

i arive just as the dealership opened and we greeted by a smile which was nice. The lady at reception delt with my form and made the effort to talk to me. (something i find most dealers dont do). i asked her if i could speak with the abarth tech, who promptly came out to speak to me, showed him the trim that was comming off and he informed me that it would requirer body shop. i then stood around chatting to him about the car for a good 20 mins, he was a top bloke and you could see he genuanly liked what he did. he then told me he'd look at my car first which he did, doors sorted and he also updated the blue and me which was nice of him :)

car is booked in for the 1st to have the trim looked at but all in all another fantastic experiance at SG petch. good job guys, keep it up  :thumb:

John

Title: Re: SG Petch, York
Post by: lloyd on June 02, 2009, 09:54:39 pm
got creaking suspension so called in at SG Petch on way to scarborough for the day, the tech who fitted my SS kit came straight out , quick test drive and 2 hours on the ramp, he explained what he was doing and although couldn,t be fixed same day the service i recieved was excellent. car goes back next week for two days and i get a loan car.

jonny the salesman came for a chat, the parts guy came for a chat, there a great team
Title: Re: SG Petch, York
Post by: SteveB on March 26, 2010, 02:20:53 am
I wanted to give feedback for some great help and advice I've recently recieved from Mike from the service dept at SG Petch.

SG Petch fitted their first A500 SS kit to my car for the first owner, pre-delivery, and one of the regsitration tasks in the Fiat/Abarth database needed to be completed such that I'd be able to make a warranty claim on a couple of parts in the SS kit. He was very helpful and chased up what needed to be sorted.

Then he took the time to be frank and honest regarding the issues I have with my car and also offered to fax through the service notes for checking the geometery, which enabled me to cross reference the SS kit settings with those at my local geo place.

I would have taken my car to SG Petch for service and warranty work after the great help, service and advice I'd received from Mike, but as they are almost 200 miles away I had to look for somewhere more local.
Title: Re: SG Petch, York
Post by: duncs04 on March 31, 2010, 10:29:18 pm
My car is going into SG Petch tommorow for a couple of issues with it, Creaking Suspension & Aux belt sqealling, Its saying for 2 weeks as im going on holiday on friday!

I have used them twice before, first for the brake shims, same day as well, and second for new abs sensors.

Ive always had really good service from them, they even washed me car for me! so hopefully this time will be no different.

Tom
Title: Re: SG Petch, York
Post by: lloyd on May 18, 2010, 07:16:35 pm
been in to petches today to book a service, as usual they were a pleasure to deal with, the parts guy is always chatty, got to catch up with jonny in sales and the service lady was helpful as ever.

they had a new girl training on reception, never encountered an AGP SS before so a bit of extra training for her and a guided tour of my car

 got to take them chocolate  when i next go in though, thats how you get good service :thumb:
Title: Re: SG Petch, York
Post by: lloyd on June 11, 2010, 02:22:59 pm
18ooo miles service at Petches today, £196.05 using oil provided by myself.

they had the car for 2 1/2 hours whilst i looked round the shops and had a chat and a coffee with them when i picked it up.

the car was clean when it went in but they still gave the white wheels a once over just to finish it off.

had a chat about the TMC box and no faults showed up on examiner.

as usual, good sevice and a reasonable price, well worth the chocolates

nearly forgot, Bekki the new girl remembered me booking the car in and when i arrived was about to say "ahh, the pimped punto" but got worried it might be the wrong customer so she didn,t say it... she just said said "ahh, the pimp...."  oops, still worth a box of chocolates though ;D ;D
Title: Re: SG Petch, York
Post by: 3k5k on October 01, 2010, 09:38:06 pm
Excellent service from petch, took car on wednesday for new driveshaft gaitor and leaking endplate on gearbox, all sorted, picked car up tonight. They were not concered about the mods to the car either. No queing at the desk, infact the two times we have been there has never been anyone else their. I will let them off for the Kia they gave us.


Kev
Title: Re: SG Petch, York
Post by: duncs04 on October 03, 2010, 11:52:57 am
I took my car into the dealer yesterday for an oil and filter change and some warrenty work carrying out. Have to say that im very impressed, ive had a few issues here in the past but i can only compliment them on yesterday.
John, one of the the techs was trying to diagnose the problems and has ordered the parts, and its booked in for thursday.
Have the say that this dealer is vey good and care for your care, and i will keep on taking my car here even though there is another abarth dealer closer.
Title: Re: SG Petch, York
Post by: 3k5k on November 19, 2010, 11:50:21 pm
In all the exitement i forgot to mention my Petch experience.
Big thanks to Jonny for a seamless purchase and pick up of my Evo. Most of the purchase was conducted over the phone, i knew what spec i wanted, Jonny found one, i buy it, simple.
 I got More fuel in the tank than i was expecting, nice suprise :thumb:, and sorry to jonny as myself and  DQ talked all things Abarth, we dont normally bother :whistle:.
Great car, great dealership. :thumb:


Thanks
Title: Re: SG Petch, York
Post by: lloyd on January 14, 2011, 06:52:43 pm
spent a lot of today at petches.

i have things to be unhappy about [ konis don't fit] but that was in no way their fault.

they did my oil and filter change and 2 yearly brake fluid at a very reasonable cost.

they sorted my creaky supension out effectively under warranty after fixing my washer problem earlier in the week also under warranty.

they spent a considerable amount of time and effort trying to fit my KONIs before concluding that they would have to be returned to the supplier.

all the staff involved were friendly and as helpful as possible. john the abarth tech is really enthusiastic, paul the parts guy is great, bekki the receptionist was in control of things and jonny from sales came to see what was going on.

they were a pleasure to deal with even though things were not going to plan and the chocolates were rewarded with coffee on demand

overall, these are good people to deal with :thumb:
Title: Re: SG Petch, York
Post by: crazyinstructor on April 10, 2011, 08:15:23 pm
I have to say I seem to be in a minority here - think Jonny is brilliant, always has time to chat and seems to remember his customers.
Unfortunately I have had nothing but problems with the service department. I will be ringing on Monday to complain - not for the first time, be glad when its out of warrenty and can go somewhere else!
Title: Re: SG Petch, York
Post by: duncs04 on April 11, 2011, 10:48:00 am
Car went in for an 18k service on friday, all very professional and I was very impressed with the price and service i received.

Duncs04
Title: Re: SG Petch, York
Post by: jonathon555 on April 19, 2011, 07:51:36 pm
Car went for a service today, very impressed by the service.

The service cost was also very good.

Carl the service manager appears to know his stuff & a good guy.

Title: Re: SG Petch, York
Post by: crazyinstructor on May 02, 2011, 09:06:15 pm
Amendment to my previous post - I've had several problems with the car and got very frustrated.

Carl has been brilliant and really understanding, he's a massive plus to the team at York. My car is now fixed  ;D and they have offered to do my next service free as a way of making up for all the problems.
Title: Re: SG Petch, York
Post by: mightydquinn on May 13, 2011, 06:51:58 pm
Top service.
very helpfull.
I got a new EVo to drive while mine was fixed.
a phone call daily to keep me updated.
very polite and easy to deal with.
Free Tea and Coffee.
Recomended. By me. :thumb:
Title: Re: SG Petch, York
Post by: tez-abarth on May 13, 2011, 11:39:26 pm
This has to be the best dealership i have ever been to. Very friendly and inviting and who can resist the free coffee they offer

there were a few things i was unhappy about on the a500 i was buying so they sorted them out for me and even swapped the multispoke wheels that was on the car to the petal wheels for free. A** service highly recommended and johnny boyes is a credit to the dealership

Title: Re: SG Petch, York
Post by: Krakn on May 14, 2011, 02:33:52 am
Service dept have been top notch for me. No arguments re faulty Monza and fitted it 2 days later.
Hope they keep up that standard  :thumb:
Title: Re: SG Petch, York
Post by: LMP72K on May 20, 2011, 10:39:56 pm
Got a call today from Carl the Service Manager and my car is ready to be picked up tomorrow as promised. 

This was the job list:


All in all, I cannot fault the service I've had.  Fantastic job  :thumb:
 
Title: Re: SG Petch, York
Post by: Kashmir on June 16, 2011, 10:51:30 pm
I picked up my A500 today from Jonny and cannot fault the dealer (so far anyway), agree with comments that Jonny is a credit to them isn't your usual pushy car sales person (which I hate) and lets you make your own decisions whilst offering advice and assistance along the way.

Would recommend to anyone for sales, will find out about servicing in due course I guess!
Title: Re: SG Petch, York
Post by: jonathon555 on June 24, 2011, 04:02:00 pm
Had to have the Abarth 500 recovered into S G Petch today as it appeared to have an awful knocking noise from the passenger side drive shaft.

The AA took the car to them, 2 hours after the AA dropped the car in S G petch had fixed the problem & also carried out other warranty work that they found.

With Carl in charge of the service department , this garage without doubt the best I have ever dealt with.

I would be more than happy to recommend them to anyone.

Simply brilliant levels of service.
Title: Re: SG Petch, York
Post by: lloyd on July 05, 2011, 05:00:49 pm
back to petches today, another oil and filter change. these 6000 miles intervals certainly keep you in touch with your friendly local dealer. usual good service, coffee and a chat.

its a pleasure to deal with them :thumb:

and my car was parked next to the white AGP with colour coded skirts and bumpers, which looked different
Title: Re: SG Petch, York
Post by: timbo on July 05, 2011, 08:38:33 pm
Picked my new A500 Esseesse up today from Jonny and have to say he is a credit to the company, great to deal with particularly when choosing spec etc. didn't seem to worry about how much time he spent helping, I know it's his job but all too often sales people don't give a damn. Paul Miller in Parts was also helpful. Great Job! :thumb:
Title: Re: SG Petch, York
Post by: lloyd on July 08, 2011, 02:27:47 pm
many thanks to Petches (especially paul the parts guy) for their patience and tolerance this week.

they have supplied me with a Punto SS kit in a comlicated arrangement that has made 3 owners very happy, they really do go the extra mile to keep the customers happy :thumb:
Title: Re: SG Petch, York
Post by: lloyd on July 25, 2011, 08:34:44 pm
been to petches again, my side skirts were falling off, car is in third year of warranty now.

carl had a look. john had a look. definitely falling off. not covered by 3rd year warranty but a call to abarth uk and a good will repair was authorised.

thanks again to all at petch and to abarth uk, the car is good as new again

i will takes chocolates next time i'm passing.

this is how customer/dealer relations should be :thumb:
Title: Re: SG Petch, York
Post by: ns320 on August 20, 2011, 10:50:51 am
Equally impressed, very good service.

Very helpful when an hour long 9000 mile oil change changed into a 24 hour wait for a new tyre.  :whistle:

Was given the esseesse demonstrator for 2 days until I could get back to pick it up.  :thumb:

I was equally impressed with the essesese kit so will be popping back soon to have one fitted.
 ;)
Title: Re: SG Petch, York
Post by: lloyd on September 30, 2011, 05:51:36 pm
this week petches have really excelled themselves.

i needed my AGP to be at its best for an Auto Italia magazine test and photoshoot and sods law took over and the car developed its first ever performance related fault.

last sunday the car just wouldn't boost and top end performance just ceased to exist, no warning lights, no bang, it just stopped pulling.

at work until thurday when petches said they would look at the car at 8.30am, bearing in mind i had to leave for london thursday afternoon with a perfect car.

john, the regular abarth tech started on the car straight away but the fault codes coming up weren.t a lot of help.

no chance of getting any new parts in the time available so petches swapped parts from the AGP they had on the forecourt, trying different bits to correct the fault. After a suggestion from other forum members they swapped the dump valve and the problem was cured.

whilst working on the car they spotted a slight coolant leak and fixed that as well.

the job was done by 12.30, time to clean the car and head for london. warranty issues were left until later and a subsequent call confirmed that it was covered by 3rd year warranty and i can go back next week for a new part to replace the borrowed one.

the service given was way beyond the call of duty and saved what would otherwise have been a major disappointment in having to cancel my trip
Title: Re: SG Petch, York
Post by: lloyd on October 06, 2011, 11:45:34 am
back at petches this morning for the loose ends sorting. got there at 8.30, drank coffee and chatted to a new evo owner, good to meet you Rish :thumb:

left at 9.15 with a new dump valve fitted, they definitely earned their tin of chocolates :thumb:
Title: Re: SG Petch, York
Post by: Andrew on October 06, 2011, 05:01:22 pm
I've also been at the dealership this afternoon for a brake fluid change. As usual great service from Laura & Kyle on the service department. Always a bonus when the price you pay is less than the quoted price. Came away happy with two large boxes  :whistle:

Previously, they did a fantastic job in curing my ABS & ASR issues. Not to mention the cracking deal they did on my upgrades.
Title: Re: SG Petch, York
Post by: crazyinstructor on November 01, 2011, 08:36:50 pm
Fantastic swapped my A500 for a APE as ever Jonny was brilliant and I LOVE my new car.
Title: Re: SG Petch, York
Post by: FAB500 on December 30, 2011, 06:28:40 pm
Just thought i would add details of my experience following 1st service at SG Petch 29/12/11

I had booked the A500 for it's 1st service having been quoted the most competitive price ( after having price matched another dealer).

The whole experience was fairly straightforward and pleasing enough. I found them to be professional, polite and helpful.

I did encounter a slight issue, when the binding rear brakes came into question. It was confirmed that they had been binding slightly and i was then asked to pay an additional charge to have them stripped / cleaned adjusted etc.

I questioned this as i did not feel that my 1 yr old car with 6k miles on should have this issue, given that it was a well documented problem encountered by plenty of owners. After all was said and done, we agreed to await confirmation from Abarth UK that they would cover the cost of this.

Unfortunately they did not get back to them whilst i remained there, so this along with some other warranty work will be carried out when i return.

I must say that after the initial "discussion" over whether i should be liable to pay or not for the additional work on the brakes was sorted out, i found them to be excellent, they called me promptly, were very polite and helpful.

I would gladly return there in the future and consider buying a car from them. The only slight blot was the "brakes experience" which is now going to be resolved.
Title: Re: SG Petch, York
Post by: lloyd on January 06, 2012, 02:05:33 pm
Been to Petches today for my MOT and 36000 miles service. Dropped car off at 8.30 and went shopping, returned at 12.30 and the car was done. Had a coffee and a chat with the usual suspects.

A pleasure to deal with them as always :thumb:
Title: Re: SG Petch, York
Post by: 3k5k on February 12, 2012, 11:13:54 am
 :thumb: Up again to Petch, great service as usual, dropped car of at 8.30am, 18k service finished by 9.45am. Car washed and hoovered. Great price on the service, except they charged me for an air filter i didnt need ;), i am sure they will reimburse me for it though.
Thanks again.

KEVO
Title: Re: SG Petch, York
Post by: Krakn on March 21, 2012, 12:22:40 pm
9k oil and filter change yesterday. Dropped the car off at 9am and picked her up after lunch. Great job and got back a car much cleaner than when i left it. Pleased with the price too
Thanks  8)
Title: Re: SG Petch, York
Post by: harrytguy on March 30, 2012, 08:45:09 pm
Dropped my car off last Friday for an oil and filter change.. Top quality!

Jonny even dropped me and the Mrs. off in York and then picked us up later! Fantastic service from Jonny!!! Especially considering the Service Manager said they wouldn't be able to drop us off or pick us up!!

Also got my car back a LOT cleaner than it was.. Inside and out!



Looking round the garage just made me want to buy another new Abarth though!! :whistle:
Title: Re: SG Petch, York
Post by: Andrew on April 23, 2012, 06:29:50 pm
Truly first class service from SG Petch today with my 36k service.
All done with the usual slickness I’ve come to expect from them.
Stonking price, it beat my nearest dealer by three figures.
Big thumbs up to Hugo & co  ;D
Title: Re: SG Petch, York
Post by: Small_but_wicked72 on July 05, 2012, 02:01:16 pm
bought my new little 500 from SG Petch. serously cannot fault them and especially Jonny. got a full tank of petrol which is what i was worried i wouldnt get but they filled the tank without a problem and waxed her up fully before handing me over the keys. excellent service  :thumb:
Title: Re: SG Petch, York
Post by: lloyd on July 10, 2012, 11:55:52 am
Been into Petches for an oil and filter change at 42000 miles. Dropped the car off at 8.30, went for breakfast and as i got back an hour later the tech was dropping my keys and service book back at reception. It was so efficient it was almost a non event, quick hello to Jonny and a wave to John the Abarth tech and i was gone. :thumb:

One thing made me smile, as i was walking back from Sainsburys i was passed by my own car, it looked and sounded amazing, they just couldn't resist a road test to make sure the oil was working ;D
Title: Re: SG Petch, York
Post by: 3k5k on July 10, 2012, 01:44:46 pm
Efficient  as always.
Title: Re: SG Petch, York
Post by: mightydquinn on July 15, 2012, 08:17:29 pm
I had a service and check over before lemans.
they said on my return they would fit me some rear wheel bearings
what nice people as there free. :thumb:
so its going in on 25th
Title: Re: SG Petch, York
Post by: slicker on September 06, 2012, 11:10:24 pm
First class treatment at recent two year service from Jonny and the team on Wednesday. Won't be getting rid of our 500c esseesse in a hurry, unless it's for another !

S.
Title: Re: SG Petch, York
Post by: Paveway on September 08, 2012, 06:46:38 pm
Ordered my APE a few days ago now, over the phone to Jonny. He really is a gent. Only one gripe is that he is unable to magic my APE out a hat and now having to rely on the Italian`s to get their act together.
Can't wait for the delivery date. Literally on hooks everytime the phone rings, just in case one has been sourced elsewhere.

This is going to be a long couple of months. 
Title: Re: SG Petch, York
Post by: lloyd on October 18, 2012, 05:24:09 pm
Took my car in for them to fit new door pillar trims and weatherstrips, all done whilst i had breakfast and discussed the new range with Jonny.

friendly and efficient service as always :thumb:
Title: SG Petch York
Post by: Novawing on May 17, 2013, 09:55:08 pm
I picked up my new wheels on Wednesday and I love it!
Anyway, the service I got was fantastic.  The dealership has an Abarth Specialist who loves his fast cars, Johnny. He guided me through all the options, specs etc before I finally made my mind up to go ahead and collect the car I'd seen on the Internet.

All in all it was sorted and I picked the car up within 24 hours. Sadly it wasn't very clean and it was not exactly how I expected it to be from a reputable main dealer.  However there was no trouble to change and during the time I was in the dealership a warm welcome was presented although interruptions persisted throughout the hand over process due to demands by others needing Johnny's attention.

Despite the poor cleanliness a thumbs up to SG Petch, I can't recommend Johnny enough- he isn't your usual pushy salesman he is courteous and very knowledgable.   I'll let you know how they perform as time passes, hopefully the cleanliness issue was due to the high numbers of vehicles going out that day.
Title: Re: SG Petch York
Post by: lloyd on May 17, 2013, 10:13:07 pm
I was at Petches on Tuesday and I have never seen it as full of cars, they certainly had a lot going on :thumb:
Title: Re: SG Petch, York
Post by: Freebo on June 26, 2013, 12:44:10 pm
I have just completed the purchase of my brand new Supersport, Jonny has been truly amazing throughout the whole experience however its with great sadness that I have to say Jonny will be leaving SG Petch within the next couple of weeks for pastures new.

I wish him well for the future.
Title: Re: SG Petch, York
Post by: lloyd on July 11, 2013, 06:25:32 pm
Went into Petches today to wish Jonny all the best, he starts at Ringways  in Leeds next week.

one of the Kia guys will be looking after Abarth for the time being, he,s a petrol head according to Jonny ;D
Title: Re: SG Petch, York
Post by: steveGPA on January 03, 2014, 02:55:50 pm
Just booked my AGP in with SG Petch for the 25th Jan, guys were very helpful. Its the 36000 mile full service, was meant to be £480, i said i didnt need the air filter changing, so he had a look and got it for a round £400, ill report back on my experience
Title: Re: SG Petch, York
Post by: Freebo on March 06, 2014, 04:44:33 pm
Booked an appointment to see Ian the other week in regards to trading the Supersport in. Turned up, waited an hour for him to finish with a customer then he had another meeting with some other people who he was running late with.

I collared him before he sat down with them and said he was  running late so palmed me off with a Fiat salesman who went through everything with me but said he they couldn't value my car that day as the Abarth valuer wasn't there!!

So despite me booking an appointment and them knowing full well they were to value my car that day no one could actually do it. Quite poor if you ask me, its not as if I live round the corner, Had to drive a 90 mile round trip for nothing.

Lets hope my service next week goes better..
Title: Re: SG Petch, York
Post by: Freebo on March 11, 2014, 10:15:56 am
Well it went in today, SG Petch not filling me with any more confidence.

Dad dropped it off and confirmed they were going to look at the Air Con as it packed in again (for the 3rd time) and they didn't know about the problem despite me calling them yesterday about it. The chap at the service desk then asked my dad who normally pays for the repairs to the car  ???. My dad told him as far as he was aware it was them as the car is only 8 months old!

They also dont appear to have any history of the air con failing the other two times despite the last time it going caused the alternator to kill itself!

My dad also mentioned about the left over oil and the chap tried telling my dad it wasn't special oil and it came from a big drum! I hope the engineers know better than this person. He seems clueless about an Abarth.

Will have to post an update later.
Title: Re: SG Petch, York
Post by: Freebo on March 11, 2014, 06:12:29 pm
Good news! Service has been completed. Dad even managed to get the left over oil! Also A/C wasn't working due to a connector being loose. Will have to see if it now works or not.
Title: Re: SG Petch, York
Post by: Samttcar on May 15, 2014, 04:09:23 pm
Just had my 14 plate abarth in for a small bit of overspray removing from bumper spoiler. Not the best repair i've seen, all they've done is scratched it off with a blade leaving little scratches in plastic. Adding to that they've had to replace my 2 day old turismo gear knob which they managed to scratch. Got home thinking i'd got away lightly only to discover a few scratches on drivers side skirt, not pleased is an understatment. Will not be returning again. Only plus was the service bloke was real nice and very helpfull at sorting other peoples carelessness. Anyone know best product for scuff removal?
Title: Re: SG Petch, York
Post by: scuderia sitar on December 02, 2014, 12:11:28 pm
Had my big 54K service on Saturday morning.  Booking in was really easy by e-mail and I got really prompt responses from Cara Eddery.
Everything was dealt with professionally from start to finish and the work job was all done very quickly.
I was charged the price I was quoted (£340 without an air filter) and one of the comments written down about condenser fin corrosion was explained to me by the technician.
The only complaint I have is that I looked at the itemised bill afterwards and I was charged for screenwash, which I'd just filled up a couple of days earlier and hadn't used it.
I chose to use SG Petch rather than Richard Hardie, despite the extra 200 miles I had to travel, because it was still cheaper, even with the fuel added on.
I also had a nice morning wandering into York and looking around.