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Author Topic: SG Petch, York (Abarth Service Centre)  (Read 36938 times)

Offline crazyinstructor

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Re: SG Petch, York
« Reply #15 on: April 10, 2011, 08:15:23 pm »
I have to say I seem to be in a minority here - think Jonny is brilliant, always has time to chat and seems to remember his customers.
Unfortunately I have had nothing but problems with the service department. I will be ringing on Monday to complain - not for the first time, be glad when its out of warrenty and can go somewhere else!
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speed never killed anyone, suddenly becoming stationary, that's what gets you!

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    Offline duncs04

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    Re: SG Petch, York
    « Reply #16 on: April 11, 2011, 10:48:00 am »
    Car went in for an 18k service on friday, all very professional and I was very impressed with the price and service i received.

    Duncs04
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    Offline jonathon555

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    Re: SG Petch, York
    « Reply #17 on: April 19, 2011, 07:51:36 pm »
    Car went for a service today, very impressed by the service.

    The service cost was also very good.

    Carl the service manager appears to know his stuff & a good guy.

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    Offline crazyinstructor

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    Re: SG Petch, York
    « Reply #18 on: May 02, 2011, 09:06:15 pm »
    Amendment to my previous post - I've had several problems with the car and got very frustrated.

    Carl has been brilliant and really understanding, he's a massive plus to the team at York. My car is now fixed  ;D and they have offered to do my next service free as a way of making up for all the problems.
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    speed never killed anyone, suddenly becoming stationary, that's what gets you!

    Offline mightydquinn

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    Re: SG Petch, York
    « Reply #19 on: May 13, 2011, 06:51:58 pm »
    Top service.
    very helpfull.
    I got a new EVo to drive while mine was fixed.
    a phone call daily to keep me updated.
    very polite and easy to deal with.
    Free Tea and Coffee.
    Recomended. By me. :thumb:
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    Offline tez-abarth

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    Re: SG Petch, York
    « Reply #20 on: May 13, 2011, 11:39:26 pm »
    This has to be the best dealership i have ever been to. Very friendly and inviting and who can resist the free coffee they offer

    there were a few things i was unhappy about on the a500 i was buying so they sorted them out for me and even swapped the multispoke wheels that was on the car to the petal wheels for free. A** service highly recommended and johnny boyes is a credit to the dealership

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    Offline Krakn

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    Re: SG Petch, York
    « Reply #21 on: May 14, 2011, 02:33:52 am »
    Service dept have been top notch for me. No arguments re faulty Monza and fitted it 2 days later.
    Hope they keep up that standard  :thumb:
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    waiting for March

    Offline LMP72K

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    Re: SG Petch, York
    « Reply #22 on: May 20, 2011, 10:39:56 pm »
    Got a call today from Carl the Service Manager and my car is ready to be picked up tomorrow as promised. 

    This was the job list:

      Fading Centre Caps - On backorder, but covered under warranty
      Peeling Side Stripe - Replaced under warranty
      Sticking OSR Brake Calliper - Removed and cleaned under warranty
      Passenger Wing Mirror not heating - Mirror glass replaced under warranty
      "Whine" from transmission at 3,500rpm - Gearbox stripped and investigated but no fault found.  Gearbox fluids replaced and need to see if that helps. Again, all the time and checks are covered under warranty
      Passenger seat base, 5p coin sized spot flaking on red leather - Photos taken and will be sent to Abarth for comment.

    All in all, I cannot fault the service I've had.  Fantastic job  :thumb:
     
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    Proud owner of an A500 NP since 2009. It's Fab! :lala: :lala: :lala:

    Offline Kashmir

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    Re: SG Petch, York
    « Reply #23 on: June 16, 2011, 10:51:30 pm »
    I picked up my A500 today from Jonny and cannot fault the dealer (so far anyway), agree with comments that Jonny is a credit to them isn't your usual pushy car sales person (which I hate) and lets you make your own decisions whilst offering advice and assistance along the way.

    Would recommend to anyone for sales, will find out about servicing in due course I guess!
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    A500, Pasodoble Red, 17" Petals, Fixed Glass Roof (other half won't fit with skydome :-( ) Magoo is here!!!

    Offline jonathon555

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    Re: SG Petch, York
    « Reply #24 on: June 24, 2011, 04:02:00 pm »
    Had to have the Abarth 500 recovered into S G Petch today as it appeared to have an awful knocking noise from the passenger side drive shaft.

    The AA took the car to them, 2 hours after the AA dropped the car in S G petch had fixed the problem & also carried out other warranty work that they found.

    With Carl in charge of the service department , this garage without doubt the best I have ever dealt with.

    I would be more than happy to recommend them to anyone.

    Simply brilliant levels of service.
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    Offline lloyd

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    Re: SG Petch, York
    « Reply #25 on: July 05, 2011, 05:00:49 pm »
    back to petches today, another oil and filter change. these 6000 miles intervals certainly keep you in touch with your friendly local dealer. usual good service, coffee and a chat.

    its a pleasure to deal with them :thumb:

    and my car was parked next to the white AGP with colour coded skirts and bumpers, which looked different
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    Offline timbo

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    Re: SG Petch, York
    « Reply #26 on: July 05, 2011, 08:38:33 pm »
    Picked my new A500 Esseesse up today from Jonny and have to say he is a credit to the company, great to deal with particularly when choosing spec etc. didn't seem to worry about how much time he spent helping, I know it's his job but all too often sales people don't give a damn. Paul Miller in Parts was also helpful. Great Job! :thumb:
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    A500 esseesse, Campolovo, Red Leather, Koni's +Monza exhaust

    Offline lloyd

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    Re: SG Petch, York
    « Reply #27 on: July 08, 2011, 02:27:47 pm »
    many thanks to Petches (especially paul the parts guy) for their patience and tolerance this week.

    they have supplied me with a Punto SS kit in a comlicated arrangement that has made 3 owners very happy, they really do go the extra mile to keep the customers happy :thumb:
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    Offline lloyd

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    Re: SG Petch, York
    « Reply #28 on: July 25, 2011, 08:34:44 pm »
    been to petches again, my side skirts were falling off, car is in third year of warranty now.

    carl had a look. john had a look. definitely falling off. not covered by 3rd year warranty but a call to abarth uk and a good will repair was authorised.

    thanks again to all at petch and to abarth uk, the car is good as new again

    i will takes chocolates next time i'm passing.

    this is how customer/dealer relations should be :thumb:
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    Offline ns320

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    Re: SG Petch, York
    « Reply #29 on: August 20, 2011, 10:50:51 am »
    Equally impressed, very good service.

    Very helpful when an hour long 9000 mile oil change changed into a 24 hour wait for a new tyre.  :whistle:

    Was given the esseesse demonstrator for 2 days until I could get back to pick it up.  :thumb:

    I was equally impressed with the essesese kit so will be popping back soon to have one fitted.
     ;)
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