I purchased my A500 from Thames back in January.

The salesman Ameer looked after me which I was suprised by as usually salesmen give you the generic BS.

Got a few goodies for free so I was  and still am 

TSG 

Plus points:

Staff/salesman was very friendly.
I got a good hour or so as a test drive which encompassed windy roads, traffic and motorway driving.
The salesman managed to work out a deal to match an existing finance quote I was armed with.
I got thoroughly shown around the car and the salesman set up my phone on blue and me.
I had half a tank of petrol to drive away with.

Negatives:
Once the paperwork had been signed, my subsequent questions via email were ignored.
I didn't get a call to say my car was ready for collection.
I collected my car on monday and it's still advertised as being for sale on their website.

Overall it was a good experience and the negatives are only minor quibbles.

Had my 24,000 oil/filter change on Monday. They tried to charge me £150 but when I showed them my last invoice for the same service a year ago (£118) they revised the price down to £126, which I accepted

Did get the chance to sit in their 695 though

Got my Abarth 500 early December and Ajay and Dee helped me through it, they threw in a free tank of fuel and a set of Car mats. Would definately recommend them , they were always straight to the point with no Bull stories and helped me choose the right option that suited my pocket.

Keep up the good work and good luck for 2012.

I had to have some warranty work carried out.  Points that needed fixing was a simple list:

Windscreen wipers knocking each other

Rattle from back end of car

Number one was fixed in a simple visit, arm adjusted and wipers changed as they had spilt since banging together.  All happy with that.

Needed to be booked in for the rattle to be looked at, this was book for the following Monday.  Dropped car off on Sat to avoid Monday rush.

Was expecting a call at end of Monday to say how the work was progressing.  Tuesday morning came, I called and promised a call back no returned call with update, I had to call end of Tuesday to be told still don’t know what was wrong.

Wednesday morning still not sure what was wrong, after I called AGAIN.  I get a call a few hours later to say they still don’t know what is causing the rattle so they were going to change the rear shocks.

Phone call on Thursday to say that has fixed it and ready for collection.

Good that it has been fixed, however very annoying that no calls were ever returned until I started to be the unhappy customer and many thanks to Lynne for giving me a call back.

Would I return there, probably not unless an absolute must.

Bought a  new Abarth SS exactly 1 year ago, all over a very good car , booked it in for 1st year, low mileage service 6000 miles, cost £170 for oil and filter change (told pollen filter would be changed but looks like it was not as no mention of it on invoice !)
Brought to their attention rattle from rear right over bumps and the fact that the tyre pressure indicators have shown red from day one).
Waited for car to be serviced for 3 hours ( which I did not mind), then told they would need the car for 2 days the following week to further investigate the rattle(seems a familiar story on here), and that yes the tyre pressure indicators were faulty ( well done!, if they were not faulty, I would not have asked for them to be replaced!)....oh and they had not got any in stock!!!...but would be in for the following week.
So I rebooked the car in only to get a call a week later to say "the tyre indicators were not in yet", so no point doing the 11 mile round trip to them, and  they would call when they were in....I am still waiting
Imagine my dismay when I took the car home to find a scratch on the underside of the rear spoiler ( on a car that has not one scratch, dent or mark on it!)
I then look at the service book to find it has not been stamped!
oh and the nice bright yellow oil fillercap is now an oil smudged image of it's former self!


Not impressed that this is how you get treated when you spend £20,000 !

18k service today.

Jade in the service department is a real credit to Thames. She is what customer service is all about. Cheery, friendly and calls you with updates on the car and gives you the right information and does what she says she is going to do.

only slight grump was that considering the car was booked over 10 days ago, they didn't have the replacement wheel nuts and centre wheel covers in stock, would of thought they might have ordered them in, but Jade said it would be sorted for me with no problem and done in a couple of weeks.

Car feels like new again, and they even attempted a clean ( not upto my standards though  )

I can't even begin to tell you how shocked and disappointed I am by the service i've recieved from this dealer.  Once it has had the last issue (and yes there were many) sorted out under warranty I will never return unless it's a necessity.

If you want your car damaged whilst work is being carried out, excessive mileage added whilst in their possession, using your fuel and not replacing it, to be fobbed off afterwards with "300 miles is acceptable as it was a difficult fault to diagnose,"  then to go in for warranty work (a 60 mile round trip), to leave your car there for a week, get a phone call saying it was all done, and then to turn up and find out that the work hadn't actually been carried out at all, then go ahead and use them.  I was already upset that the dashboard had to be removed on a 1300 mile old car, i was assured that it would be quality checked before the car was returned to me, yet the A pillar trim was visibly damaged where they'd obviously levered the dash in/out against it, and there was a nut floating about behind the dash that slid from side to side when you went round a bend.  Great quality control they obviously have!!

I have got the managers name and email address but been away for work recently so not had a chance to express my feelings to him yet, but the service department say he is aware of the issues i've had, so why he hasn't bothered calling me to chase up my concerns is a mystery to me.  Obviously happy to take £16k of my money and then provide a sub standard aftercare service.

My bumper still needs a respray under warranty as it was poorly fitted from the factory and the paint has flaked off where it meets the wing, but after it went in to have this done, i was phoned and told it was ready to pick up, and on arriving at the garage to find it hadn't actually been done, they blamed "a break down of communication," i'm pretty reluctant to let them have it back.  The paint issue had been approved by Fiat under warranty, it was even discussed in the carpark when i was handing the keys over when leaving the car there.

As it stands i've still never had a proper answer as to why they put so many miles on the clock of a brand new car when they had it in for 2 weeks.