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Author Topic: Vospers, Plymouth  (Read 26748 times)

AlexK

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Vospers, Plymouth
« on: February 26, 2010, 01:41:58 pm »
Vospers, Plymouth
http://www.abarth-uk.com/
Marsh Mills Retail Park, Longbridge Road, Plymouth, Devon, PL6 8AY
Phone: 01752 636363
Fax: 01752 636311

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    Offline mikey

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    Re: Vospers, Plymouth
    « Reply #1 on: May 28, 2009, 12:00:41 am »
    Well, just a few thoughts on my Vospers experience now that we have our long awaited and hotly anticipated funk white baby.

    Great

    Just great

    You might think that a round trip of 400 miles a little excessive, but it is WELL WORTH it.  To deal with folks who deliver good honest customer service, know their subject inside out, and dammed pleasant too. 

    pre sales I found John to be great - not too pushy.  Arranged a test drive that took place no more than 10 miles from our house - now, I cannot guarantee that he can do that for everyone (small amount of luck in this for us!!), but we managed it!.

    kept us posted all through the process, humoured my constant nagging for delivery, and gave us a good, fair price for our part ex.

    Handover was excellent too - despite us being late, and despite John clearly suffering with a hugely sore throat (he really should not have been there), he struggled through the pain and whispered the handover, even managing to make the voice activation work.  The other John eventually took over and was no less helpful and patient.

    All in all, cannot fault them - worth the travel - for sure.  Whilst it seems a long way, you'd have to go a long way to find better service and I cannot recommend them enough to others considering an Abarth.  We will certainly travel to get ours serviced there.

     :thumb:

    Offline LMP72K

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    Re: Vospers, Plymouth
    « Reply #2 on: May 31, 2009, 11:24:40 pm »
    I just wanted to add my experiences to this section... As someone who's worked in the car trade many moons ago (I didn't reveal that to anyone until the day I picked up my car  8)) I guess I'm very picky about who I will and will not deal with

    I have to say that without doubt, Vospers are doing an amazing job.

    Yes, they are 330 miles from where I live, but the quality of service I have had from John Hutchinson, John Clapp and the whole team at Vospers has been second to none.

    I almost didn't get an Abarth because of the treatment I'd had from another dealer, but John H rode in like a knight on a white charger (or is that an AGP  ;)) and saved the day!

    John H communicated with me regularly -- by phone, e-mail and text.  My questions were always answered honestly and directly, there was never any "selling" as such, just an Abarth enthusiast (him) talking to an Abarth wannabe (lil old me!) to get me the car I dreamed of, for a price I could afford, with my trade-in at a price we could both live with  :thumb:

    I had never met John H or John C until this Saturday (when I went to pick up my car) -- so the 12 weeks build was all handled remotely.  Finally meeting John & John on Saturday morning was great and the reception was warm and friendly. 

    Even other staff in the dealership who were just passing by or who came to talk to John or John said "Hello" and wished me well with my new car!  Whatever they put in the water down there needs to be bottled!  Other dealers could learn a lot from them.

    When I got there, all the paperwork was ready, finance, part-ex, new car docs everything -- John C even helped me fill out a V750 form for a change of plates!  He took me through all the bookpack items, and pointed out the relevant differences for certain bits (as I was coming from a Fiat GP) 

    When the time came, John C took me to the car -- which had the Abarth 595 cover over it and did the "reveal" -- it's a very nice touch. 

    He then took me through everything on the car in great detail -- and answered all my "newbie" questions.  I couldn't fault the handover.  It made me feel confident about the car and the features -- I didn't have to leave the forecourt only to pull up 3 miles down the road to work anything out! 

    When I was ready to go, I even got to meet Mr Vosper himself -- something I hadn't been expecting.

    All in all, the Vospers "experience" was positive, friendly and above all professional -- it's the final stages where so many dealers get the "small things" wrong -- Vospers (under John H's leadership) have things spot on.

    Some dealers give you the "warm and fuzzies" until you've signed the order and then couldn't really give a t*ss... The Vospers experience was not like that at all.  I can't recommend them highly enough.

    Thanks a million John & John  :thumb:
    « Last Edit: January 01, 1970, 01:00:00 am by LMP72K »
    Proud owner of an A500 NP since 2009. It's Fab! :lala: :lala: :lala:

    Offline tweetysv650s

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    Re: Vospers, Plymouth
    « Reply #3 on: June 01, 2009, 09:08:20 pm »
    Well what can I tell you that has not already been said.......... ;D On Saturday 30th May we had the great pleasure to collect one very beautifully prepared Grande Punto Abarth complete with Esseesse kit and I haven't lost the stupid grin from my face yet :thumb:

    What made the whole experience so memerable has been the way since last September when we ordered a A500 from Vospers (Yes we did buy the GPA instead and it is the right car for us!) that John has always treated us as some one who mattered, has always found time to answer any questions we had, and most important for me.......when i didn't fit in the A500 John took the time to show me the GPA and find the spec we wanted so we could keep alive the dream of having an Abarth.

    The whole buying experience has been stress free and we have had regular calls to keep us up to date on the arrival of parts and their fitment.

    On the collection day there was no rush and none of the I've had your money here's the keys no b#gg#r off I've got work to do which I have experienced at other dealers in the past!!! :whistle:

    If you want to be listened to as a customer, kept up to date on the progress of your own special car, and to be made to feel really special on delivery day ring John at Vospers and arrange a visit. You will not regret it.....trust me ;D
    Lo scorpione lo ha incitato a farlo

    Chippy

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    Re: Vospers, Plymouth
    « Reply #4 on: July 26, 2009, 08:59:57 am »
    A huge thank you to John, Jon and Dan for such excellent service. I know i am probably repeating what others have already said but the handover yesterday was faultless and your enthusiasm for the brand infectious.

    Me and the good lady are quite impulsive and even though we travelled almost 300 miles to buy the car (without even a test drive :o) we knew it would be one of our best car purchases (and we have had quite a few in recent years ::))

    I am sure i could go on with more gushing words of praise but wouldn't want to make anyone  :puke:  If anyone is thinking of buying an Abarth in the near future I would strongly urge anyone to give the guys at Vospers a call.

    Thanks again  :thumb: :thumb:

    PS. And now I have some cleaning to do. White seems to show up the flies' blood and guts quite nicely so not a look I can be seen in public with ;D

    Jarmin Von Nitely

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    Re: Vospers, Plymouth
    « Reply #5 on: September 24, 2009, 08:04:23 pm »
    Thanks a lot for your help today John and the guy in parts brilliant service if only all garages were this helpful.Thanks again

    Ninjauk

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    Re: Vospers, Plymouth
    « Reply #6 on: May 05, 2010, 09:02:20 am »
    My sentiments are pretty much the same as all people above regarding Vospers.

    I was down that way on holiday and John H made every effort to make sure he could fit me coming for a test drive amongst all of the other things that I had planned whilst down there.

    There was no hard pushy sale like I had when I bought my Swift from my local dealer.

    The test drive route was great and encourage to show the accelerator some fun!  :)

    Once I got back home it was incredibly easy to buy the car, didn't have to go back down until day of collection.  Car was even slightly ahead of schedule.

    The hand over was seamless and through, showed me everything I needed to know.  It is also the little details that count, a brief phone call to make sure you got home ok, in the teaming rain goes a long way with customer relations.

    All the staff that I did encounter were friendly even in the normal showroom when I went for a nose around on a Sunday and they pointed me in John's direction when he was back in the office during the week.

    I will be paying a visit for the SS kit and my servicing.  It adds a nice little weekend break after having the Abarth serviced I reckon.  ;D

    All in all the whole service from start to now was great, called when promised and called when wasn't even expecting it.

    A bit :thumb: to John H and the Vospers team for making this the easiest car purchase I have ever had. 

    Keep up the good work.

    Offline gremlin

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    Re: Vospers, Plymouth
    « Reply #7 on: July 04, 2010, 02:06:32 pm »
    I agree with all the positives set out above.

    I took delivery of a new 500 ss yesterday well ahead of schedule.

    John Clapp has been excellent to deal with from the test  drive to delivery.Everything has been done as promised and on time or ahead of time.Unlike many dealers he didn't lose interest  once the car was ordered.

    Despite Vospers being 200 miles from home and about 150 miles further than my nearest dealer the service and attitude made the trip well worth it and contrasted the treatment from the local dealer.

    Having bought about 10 cars for myself or my business over the last 2 years dealing with bmw,audi,alfa romeo,vw and others I can say that this has been the best process of the lot.

    Thanks to John H of Vospers as well for showing us our car being ss'd - again going the extra mile and taking an interest.

    On collection again John C made the day one to remember.I loved the car cover "reveal".

    In short the perfect buying process.

    I would recommend them without hesitation.Both are a credit to Vospers and show how it can and should be done.

    p.s. the car is wonderful.

    Offline Mahwins

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    Re: Vospers, Plymouth
    « Reply #8 on: September 13, 2010, 11:04:13 pm »
    I am now the proud owner of an Abarth Convertible which I was talked into by my Husband. However after the amazing John Hutchinson had found me the perfect car, I am really pleased with the personal attention John gave me. The car looks superb and all the extra's I have had put on work really well. If anyone was to ask about the car I would strongly reccommend John Hutchings to anyone as his service and attention to detail was the best you could ever imagine. I also have to say the hand over was very impressive as I had Mr V himself show me to my brand new car. All in all the best experience one could possible imagine when purchasing a new car.

    Many thanks John for your patience and no high pressure sales!! Despite being talked into the car by my husband it was the best piece of advice he has ever given me in my seven years married but we won't tell him as he is paying for it!!!!!!

    Thank you to everyone at Vospers for making my day very special. I certainly won't forget the ever amazing service. Well done Vospers.


    Offline cookie

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    Re: Vospers, Plymouth
    « Reply #9 on: October 27, 2010, 09:05:43 pm »
    Should have posted this earlier but been on holiday and not stopped driving since we got it ( no joke ) decided to change our 500 for wee A500, one day surfing the net I found Vospers had a 500ss in  Bosa Nova white. I gave John a phone and bingo plymouth bound I was . Monday the 4th of october was the handover day so on sunday the 3rd I left a wet and windy scotland to drive to plymouth via maldon essex to pick up my father in law. Then on Monday morning we left to go to plymouth we got there at about 2.30 in the afternoon John was off that day but he said he would pop down when we got there. Matt did the paper work and John duly arrived and took the car away to tax it and put a full tank of super unleaded in it. :thumb:thank you guys .They also put a new set of mats in too, nice touch, it was a pleasure dealing with them. Having bought over forty cars in my time its the most memorable one to date (it the furthest I have driven to get a car )thank you very much for all your help.  Left late Monday to go to Wales to see some friends for a few days then home to scotland all in all it was a round trip of 1683 miles. Our AGP just sits on the drive now and never gets out we use the A,500 all the time, once again a big thank you (John) vospers  :wave:

    TMC-Motorsport

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    Re: Vospers, Plymouth
    « Reply #10 on: November 13, 2010, 09:21:14 am »
    Hi, just back from a 400 mile drive and not too pleasant ferry crossing (winds had died down but still very choppy). Yesterday morning I took delivery of my new EVO from John, the car is white with red stripes and mirrors, climate control and sunroof.

    Firstly and most importantly I want to say a sincere thanks to John, the biggest concern I had in buying from John was the huge distance I would have to travel to get to Vospers as I live in Belfast, thankfully John dramatically lessened the distance by having someone drive the car to East Midlands to meet me at the airport, this shaved almost half of what would have been an 11 hour journey and I can't thank John enough for that, this is what I call going the extra mile, or infact 300 odd miles  ;)

    John has been great to deal with, kept in constant contact to advise any updates on the car, no pressure put on to finalise etc. If you are reading this are thinking of buying an Abarth I can only say give John a call, you will be treated superbly and the extra distance is not an obstacle. Once again thanks John, I love the car  :thumb:

    Offline Blacken

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    • Abarth Punto Evo Supersport
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    Re: Vospers, Plymouth
    « Reply #11 on: December 10, 2010, 01:00:37 pm »
    I recently was forced to change my car because another dealership had not made it clear about the qualifying factors needed to upgrade my vehicle with the SS tuning kit. I had run out of time and I could not turn the clock back. :thumbd:
    I had noticed that John had a very active presence on the site answering peoples' questions however technical or daft. He had even contributed helpful advice to a couple of topics I had posted. :thumb: :thumb:
    I decided to contact Vospers to run through my problem. I initially spoke to John Clapp who was polite and helpful. He put me in touch with John Hutchinson who showed concern for my situation and took the time to go through my dilemma step by step. He confirmed that I would be unable to get the upgrade recognised by Abarth in Italy but he offered me various courses of action (far more practical than the suggestion made by the other dealership). Several of his solutions would have saved me a considerable amount of money but I was still dead set on the Esseesse model. He offered me a fantastic part exchange deal which I accepted.
    This meant 2 trips down to Plymouth and I have to say it was time very well spent.
    I found John and the team at Vospers very helpful, motivated, focused and friendly. John went out of his way to sort everthing out - every phone call, PM or email was dealt with immediately. John picked me up from the station on two occasions. He even came into work on his day off to deal with me on my first visit to Plymouth.

    It made a refreshing change to do business with Vospers. They represent the traditional old style British company  with its values based on customer service and  product knowledge. :thumb: :thumb:
    Past: Abarth 500 White + red stripes,
    Abarth 500 Esseessee White + black stripes, Abarth Punto Evo Esseessee Velocity Red + White stripes,
    Current: Abarth Punto Evo Supersport in 1949 Glory White with Black Sidestripes.

    Offline pvr

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    Re: Vospers, Plymouth
    « Reply #12 on: January 13, 2011, 08:56:24 pm »
    Been good to deal with John, from initial search to completion of the deal in Plymouth.

    The weather caused the most complicated collection with snow, fog and delays of planes - even ending up in the wrong airport as we could not land :)

    The delivery touches were great, the missing bits organised without extra charge and good explanation of the car etc.

    All good and a pleasant experience  :thumb:
    Porsche 911-50th, X5M, Golf Clipper, Abarth 595 Comp, Jeep Renegade

    olopboy

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    Re: Vospers, Plymouth
    « Reply #13 on: March 06, 2011, 11:30:58 pm »
    Had my 18k service done this weekend, very impressed with Vospers new service facilities, huge amount of parking and a big comfortable service area with plenty of distractions for the little uns if you have them. Desk staff where spot on, quick, knowledgeable and polite and able to answer my questions. Spoke to the Abarth tech as during the service they found the inside of my OSF wheel was slightly buckled so swapped it to the back straight away so I could get home as safely as possible as they didn't have a spare petal to hand that morning. Spotted I had the Monza and did the required maintenance, and my added BMC was removed and cleaned for me. The car wasn't valeted but I was warned well in advance that this would be the case as it was a Saturday and this seems to be usual practice at most dealerships so no worries there. In all honesty it was full of junk so they wouldn't have been able to do much.

    During our time waiting for the service all the staff we spoke to in the huge complex were very warm and welcoming.

    To sum up amazing facilities, nice people, great service and my car feels much, much better :thumb:

    Ninjauk

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    Re: Vospers, Plymouth
    « Reply #14 on: March 07, 2011, 08:28:01 pm »
    First 6k service after SS fitment.  So it was only a small job bit still great level of detail going into it.

    You can see the detail when you monza is 'lubricated' and the stamp in the book had a post-it over it so it does not smudge in the book when the engineer closes it onto the other pages!!!  That's what I call attention to detail.

    Also had my fan replaced again, nice to be back in a none squeaky cabin.

    New showroom and service centre are amazing, another job well done by the Vospers team.  :thumb:

     

    hungry