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Author Topic: Vospers, Plymouth  (Read 26747 times)

Offline garyskisplym

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Re: Vospers, Plymouth
« Reply #15 on: April 06, 2011, 05:29:21 pm »
I can't fault vospers.

They have been brilliant through the whole deal, both Jon c and John h have been a pleasure to deal with keeping me informed. There was a problem with my car being built but they sorted this by finding me another car in the uk so I could have the car today, and sorting out a plan B if the car was not hear in time for me.

My car was delivered with the stripes not up to there standards and pointed this out on collected and informed me that they had already ordered replacements for them.

Jon c was happy at hand over to thoroughly show me round the car and all the features and also help me pair my phone with blue&me. 

Like to just say a big thank you again to both jons for making the deal a pleasure.

Gary
Abarth Punto Evo (163) 1949 White with red Stripes/ mirrors, Climite and TMC'd Gone :(
Fiat Punto Evo Sporting (135) Red Going
Abarth 500 white and skydome Waiting Arrival

AbarthForum.co.uk

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    Offline Krakn

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    Re: Vospers, Plymouth
    « Reply #16 on: April 18, 2011, 02:30:18 pm »
    Well...
    After some cruising around the forum and several discussions with members and particularly John H I decided to order the A500. The pre- order customer service and advice was excellent and although convincing was not too pushy. He went out of his way to find and secure the exact car i was after to avoid the delays with a new order, saving me a good 10 to 12 weeks. The numbers all added up even taking into account the distance, and John offered me a guaranteed part ex on my motor in the event i didnt sell it.
    Because I was taking the finance (a conscious decision to use the resale value of my car for other things!!) I was able to take advantage of the low rates at the moment and even include some "wish" items like the Konis and Monza on the initial purchase with the same rate. It also meant that i had to pick it up rather than have it delivered (although a transporter was offered to drop off and pick up mine i still needed to sign all the documents)
    I was surprised (very pleasantly) and delighted at the level of customer service and information that i received, with sometimes daily updates on the status of my car. I even got photographs when it arrived at the dealers.

    When the car was nearing the completion date I arranged to visit and pick up ( and at this point i was still selling my own car). John was flexible about invoicing in regards to mine even up to the last day which took some of the stress out of the nightmare of selling my car privately.

    At this point i decided that the custom stripes I wanted would be better applied before pickup so called John with a question/ suggestion. He was more than helpful and suggested a local firm that they had used. I discussed the pricing and arranged the work to be done with John who acted as my quality assurance / liaison with them through the process. He even sent me pictures of the work being done as i was travelling down!)
    I ended up getting the train down and just let John know the train times and he was waiting for me in the train station car park in a gleaming white 500 esseesse.
    My lovely gleaming car was waiting for me with some large Abarth boxes in the rear for the oem items to take home.
    A near painless experience ( i ended up buying the scorpion alloy fuel cap - i have no will power  :whistle: ) of signing the documents and inspection / car tour followed and John was extremely helpful and friendly through the whole process. There was even a decent amount of fuel in it for my journey home  ;D
    In all the experience has been an enjoyable one and the deal and service i received more than made up for the long journey down.

    I will certianly be giving John a call when it comes time to swap for my next Abarth  :thumb:
    waiting for March

    Offline Robw1

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    Re: Vospers, Plymouth
    « Reply #17 on: May 01, 2011, 05:41:50 pm »
    I too have nothing but praise for John H at Vospers. The consumate professional!!

    Offline Stan B

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    Re: Vospers, Plymouth
    « Reply #18 on: May 05, 2011, 12:58:12 pm »
    Last September 2010 I decided to pop into Vospers Plymouth and ask about the Abarth Punto Evo, I had already decided on the build requirements.
    Scorpion black, full sun roof, dual climate control, full leather interior, red stripes and red wing mirrors. :thumb:
    I meet John Hutchinson for the first time and felt totally at ease, he got me a coffee before we launched into his sales pitch! It came as a surprise that he did not use one; instead he listened and answered my questions with fantastic clarity. John pointed out all the options and explained the way forward should I decide on ordering my APE from Vospers.
    John did a search for a car matching my requirements and explained that due to the specifications I wanted it would have to be built in the factory in Italy. John explained that it would be 10 to 12 weeks at least due to the sun roof being fitted etc.
     I went away that day with all the information I needed to go through it with “her in doors”.
    After all she will have to sit in it at some time, I might even let her drive it (only if I am sleeping). :whistle:
    I talked it through with my lovely partner ( all of 5 minutes and the decision was made, spookily John phoned to say there was a build slot on the production line if I was still interested. The next day I handed over my deposit and the deal was done.

    The start date for the build was the 20th of September (again spooky because that’s my birthday) and now my new cars birthday. ;D

    I was delighted at the level of customer service and information that i received, with updates on the status of my car.

    To cut along story short after weeks of waiting and a few minor problems which John using his contacts at Abarth, eventually after many weeks on the forum my car arrived at Vospers. ;)

    True to his word John phoned me and I went along to have a look see, still in its transportation wrappings it looked great, I still had to wait for the PDI checks that John had to sort out but the pick up day came.

    I got a lift to Johns showroom and saw a mysterious shape covered over under a canopy, I went into Johns office all smiles and full of excitement. The mandatory coffee was offered and accepted. :thumb:

    John the true professional went over all aspects that are legally required signing the documents etc, then after his card machine raped my debit card for the outstanding balance we set off keys in hand.

    John did the honours and slowly pulled away the cover and there it was “GUS” my new APE!, my new best mate.
    John showed me everything in detail explaining all the in’s and out’s,
    A lot of information was given and most of it stuck, we sat in the car and John went through the interior fittings.

    I was not sure if there was a fire but the main alarm in the building and everyone piled out, I did not take much notice of the alarm but felt really proud sitting in Gus with all those people stood there, I wanted to shout “It’s all mine!! Ha”.

    I shook hands with John and off I went straight onto the A38 and on with the sports switch, o what fun I had. :whistle:

    That was back in November 2010!!, so sorry about the delay (it’s the 5 of May 2011 today), but what can I say, sorry, John Hutchinson at Vospers Plymouth is a credit the Mr Vosper and the Abarth dealership.

    He is a gentleman who cares, he’s professional, polite and “customer service” should be his middle name, and I trust him without question.
    I look forward to a long friendship with John at Vospers, cheers mate.
    Abarth Punto Evo
    Reg: AB04THB
    Black red stripes and wing mirrors
    Full Leather Interior, Dual climate and full sunroof

    Offline Stan B

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    Re: Vospers, Plymouth
    « Reply #19 on: May 05, 2011, 01:25:30 pm »
    I never knew how someoneone could have so much fun with a car! :whistle:

    Me and my best mate GUS have had six months of fun,fun,fun and then we had a snag, the dreaded "Engine failure light" came on?.

    I drove home slowly not wanting to damge Gus and read the owners manual " Take your baby back to John" it read, well actually it said take your car to a Abarth dealer, same thing  really.

    Last wednesday I drove into Vospers knowing I would have to wait at least until the 3rd for the service department to get Gus on the diaognostics.

    But John told me he would let me have a car to keep me on the road. Now Vospers is hugh in the Ford car market ( along with many other models) and on the way in I kept saying " John anything but a Focus, John did not disappoint!!!! ;D

    He let me drive away in a white A500 SS, Monza exhaust with 200 miles on the clock!! What a guy !!! :thumb:

    Gus is having the once over in the safe hands of John and my new little mate is proving a real beast!.

    I must say to all A500 owners, you bloody lucky rasters ( sorry I know we can not swear on the forum, but I think you can translate).

    I do like this car alot and if my debit card was not raped so much I would buy one tomorrow.

    Saving hard for a potentail June deposit and september purchase!! Then I will have two!!! :whistle:

    I know I can only drive one at a time but still, I could let the missus drive one ( sometimes at least) Ha. ::)
    Abarth Punto Evo
    Reg: AB04THB
    Black red stripes and wing mirrors
    Full Leather Interior, Dual climate and full sunroof

    Offline brads91

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    Re: Vospers, Plymouth
    « Reply #20 on: September 05, 2011, 10:36:45 pm »
    I bought a 58 plate AGP SS in white with no stickers (all White) back in april and when i picked it up the car was looking stunning. However after loving the car with problem free driving for a few days i then heard a strange knocking coming from the front end. Booked the car in with the service department and it went in, the techs found some loose heat shield and a bent exhaust bracket which they said was causing the noise. i got the car back however the noise was still there so i rebooked it in once again, i then recieved a phone call saying they could not hear the noise so i went for a test drive with the service manager who funnily enough heard the noise right away. i told him it was either bump stops or top mounts and it turned out to be the bump stops all replaced and noise gone, peace at last! well for a few days then the brakes started to grind and squeak :( the car was then booked in once again along with some other bits like rusty wheels nuts and split rubber trim. the car then went in for 2 and a half weeks whilst i had a 500 1.2 pop  :thumbd:
    when i got the car back the brakes were then squeaking 10 times worse so they had to rebook the car once again and i had to wait a week and a half for a shim kit! the brakes were still squeaking after having a brand new set of front discs and TWO sets of front pads i had suggested it was the rears making the noise as i said it was from the beginning. the rear pads were changed and the squeak gone!
    i then got the car back and everything seemed fine for a while until now the door locks are rattling like hell and i have a worrying misfire!

    all in all since may the car has been in 13 times and a total time of just over 5 weeks in which i had to chase what was happening all the time as nobody would keep me updated and the attitude towards myself was very negative in my opinion an extened warranty was then given to me as a means of some compensation however the problems seem to keep coming. the car is booked in to have more work done soon.
    Now - Grey Abarth Punto Evo with Sabelts
    Before- White Abarth Grande Punto EsseEsse

    Offline southerngem

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    Re: Vospers, Plymouth
    « Reply #21 on: September 09, 2011, 06:07:04 pm »
    I would just like to say another massive thanks to John Hutchinson at Vospers he made the whole process of ordering and collecting my APE stress free. :thumb:
    Tarmac Vandal

    Abarth Punto Evo, White with Red stripes

    Offline Hozepipe

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    Re: Vospers, Plymouth
    « Reply #22 on: September 11, 2011, 11:14:19 pm »
    Just a quick note to thank John501 and Mr Vosper for providing me with my 695. After all the horror stories regarding the supply chain process posted by other Abarthisti, I was expecting the worst but needn't have worried. I didn't have to lift a finger. Everything was taken care of  :thumb:

    I'd recommend them to anyone.
    Abu Dhabi Blue Abarth 695 Tributo Ferrari

    Offline baby278278

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    Re: Vospers, Plymouth
    « Reply #23 on: September 19, 2011, 07:08:40 pm »
    Well a massive thank you needs to go out to John at Vospers!

    After bumping into John at Brands Hatch over the bank holiday weekend on his day off and harassing him for his telephone number, he has been a great pleasure to deal with!

    John has done nothing but go that extra mile for me, to see me in my dream car! (why cant ever dealership do the same!)

    Its all about the little touches that make it for me, answering all my phone calls, phoning me straight back, explaining everything in great detail, countless amounts of emails :D

    The icing on the cake had to be turning and seeing a pink box on the table..... with not one but 2 cakes in it!!!  :-*

    Seriously worth the 300 mile trip to Vospers!!! Vospers/John H comes highly recommended!!!

    Offline sandys

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    Re: Vospers, Plymouth
    « Reply #24 on: January 04, 2012, 01:07:41 am »
    Thought I should pop up a post up about my experience at Vospers

    After experiencing other dealers, and spending my time with them trying to convince all that I did need an oil change @ 9k, then having them not know what oil I needed, plus coming up with some interesting pricing structures and wildly varying additional bits and pieces that needed to be charged for at my 9k when they were convinced by me that, yes, it had to come in.  ::) I thought I'd give Vospers a bash.

    John501s input on the forum being the convincer, this had got me in their showroom sometime back when I wanted an AGPSS, the Jo(h)ns, had helped me back then with good info and test drive etc, good car, driven over good routes but I didn't bite due to knowledge of the incoming Evo, ultimately a local dealer opened up which was clearly more convenient so never used Vospers for my purchase.

    Bit of a trip for me to Plymouth, I'm under no illusion, an Abarth doesn't need special treatment, but faced with some of the hassles above I decided that even so it does need to be serviced correctly and it sounded like Vospers know what they are upto. Booked the car in and as it turns out, my time aside, it was cheaper to fill the tank and do the 300 mile round trip than it was to go down the road to Bristol  :o I guess the labour rates and pricing the right items for the service helped keep the price down, or is that correct :)

    Aside from booking the service, I have to admit initial impressions weren't good, I had called a number of times to Vospers ( in fact most dealer within the same radius) to try and get quotes for the SS kit prior to going down for a service, got passed around a bit and left numbers but never got any call backs, apart from my supplying dealer who were in fact very responsive :o I think the main difference here was with Bristol I was talking to sales and with the rest I was passed through to service, parts, bodyshops all sorts :D

    At this point Vospers aftersales felt like your typical ineffective big car dealer :(  ::) Had some comms with John through the forum as it wasn't going to be long before I hit the 12k limit for the esseesse kit so I enquired and was quoted a cracking price for that too,  I decided to kill two birds with one stone and got my service and esseesse healthcheck done at the same time. :thumb:

    Once John was dealing with me there was a distinct change in response from the service side, particularly with Simon on the case, the sort of level I expect  8) the cynics out there might connect the extra dough I was spending on the kit with that change but I don't think that was the case, I spent the large part of a day sat in the service centre whilst my kit was fitted listening to a lot of customers (it's very busy in there) and it all seemed pretty good really, must have got some one on their off day.

    While esseesse kit was being fitted John gave me a manual 500C to pootle around in, it was nice to get a decent car, a cheeky Abarth, rather than some pap, bugged me at my supplying dealer when they gave me a Venga,  Unfortunately due to boring stuff like deadlines for a chip release at Christmas (who is it thinks that is a good idea??? ) I couldn't play much in that little toy and had to sit in the dealership on my laptops, while Vospers staff got me coffees etc, all in all a very pleasant experience 8)  :thumb:

    The guys helped to load up my motor with the old bits, I say helped, they mostly did it, I'm lazy like that :D and off I popped, mostly painless apart from the whole having to pay for it bit  :o

    Its not been plain sailing as I picked up an issue with my motor which I noticed on the way home, bit of vibration at uuumm speeds it was unlikely to be tested at :-X that I'm still working through, but I've not had much chance to get it sorted, real life has a knack of getting in the way of your fun sometimes :( still the support I have had from Vospers has been very positive and the car will no doubt be sorted once I get back in to my old routines, first day back in my motor today after driving my family bus for a week and you forget how quick it is and how hard it is not to go silly. :thumb:

    Bit long winded, short summary, nice dealership, great staff, friendly generally not just in the Abarth bit where they were taking my dough, a clearly enthusiastic sales guy in John, it makes a change to talk to one who knows what he is selling :) and on the service side Simon is quite enthusiastic and helpful too :thumb:

    Ninjauk

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    Re: Vospers, Plymouth
    « Reply #25 on: February 17, 2012, 02:04:15 pm »
    Well I couldn’t resist it, when I saw the Koni Brembo 695 kit being offered I knew I needed one in my life ☺

    My friendly not so local dealer was more that happy to help me order one and what a breeze it was too.

    John H was very patience with me as it took me about two weeks of umming and ahhing to decided what colour and if at all I could afford to change it.  When I did decided it was all just done without any fuss.  Once I decided my options the order was done, finance sorted and then the wait began (again).  It wasn’t as long this time; only 8 weeks I think compare to 12 before.

    Was kept up to date all the way through and it was at Vospers before I knew it!

    I collected on New Years Eve which was not an issue for John and even had the pleasure of having a chat with ‘Mr Vosper’ himself.  There is even photographic proof, as he wanted to see the first kit out of his show room.  Now that does make one feel special.

    Am amazing experience once again and I’ll be back down there in 5000 miles for my oil change.

    Keep up the good work. :thumb:

    Offline cyberdog

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    Re: Vospers, Plymouth
    « Reply #26 on: March 06, 2012, 02:02:52 pm »
    Just wanted to sing my praises about John501 and Vospers.  Living in Norway with the nearest Abarth dealer far away in Germany some stuff has proved to be difficult.  Espescially getting the B&M Map unit working when it turned out there was no map of scandinavia on it...  The local Fiat dealers did not want to even hear what I was talking about...  An idea got in my head that there might be a SD card with a map out there, but dealing with german dealers can be a challenge due to language problems. Finding out stuff online can also be a challenge due to everything being italian.  Aiming blindly I shot of a PM to John and lo and behold his parts manager located a part number for a SD card with the Scandinavian Map on it.  He even ordered it and had it shipped to me in Norway!  Just service above and beyond what can be expected.  Thanks John!

    C
    Cyberdog

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    Offline Topsie

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    Re: Vospers, Plymouth
    « Reply #27 on: March 26, 2012, 11:51:51 pm »
    Just thought I'd put up my experience with john501 and Vospers Plymouth after I fell in love with the APE and decided I wanted one.

    Just excellent. Everything happened the way I expected it too with a cup of coffee and allot of professionalism. I'd recommend to anyone thinking of buying from Abarth to head down to Plymouth.

    Many thanks!

    Offline Chinchillabug

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    Re: Vospers, Plymouth
    « Reply #28 on: April 04, 2012, 11:38:50 am »
    Picked up my second A500 (an A500c this time) a few weeks ago from John H at Vospers.

    What can I say that hasn't been said before on these pages, the process from ordering through to collection was completely trouble free. John H has got to be the most enthusiastic Sales Manager out there, his enthusiasm for the brand is infectious.

    If you want an Abarth John is definitely your man :thumb:

    The lengths John goes to to make his customers happy is extraordinary, including sorting out the weather!!!!! it hasn't rained once since I picked up the car so the roof has been open every journey ;D

    I'm lovin the Monza with the roof down  ;D  I'll be back down for the Konis soon hopefully :)

    Thanks again John.
    « Last Edit: April 04, 2012, 11:40:59 am by Chinchillabug »

    Offline Lanza1988

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    Re: Vospers, Plymouth
    « Reply #29 on: June 04, 2012, 06:44:00 pm »
    Hi everyone,

    I just wanted to say a few words about my excellent experience dealing with John Hutchinson at Vospers. 

    I'll start at the beginning...I knew what I wanted, an evo esseesse in campovolo grey with white wheels and stripes.  Being based in Essex I also knew that my local dealer was certainly not in Plymouth but after hearing good things about the level of service people have received from John at Vospers I decided that I would go down and meet him and try the car.  A few weeks later the order was placed. He advised on the spec with a great deal of honesty, using the experience he had had of these cars to help me know what was worthwhile adding and what wasn't. Its nice when a salesman doesn't push you into ticking all the boxes.

    Throughout the waiting period he answered all my questions quickly and thoroughly and seemed to never tire of my silly questions! I was even emailed a picture of the car when it arrived and was undergoing 'surgery' as he put it. 

    Eventually the hand over date came and John collected my girlfriend and I from the train station, a nice touch.

    John manages to make you feel valued as a costumer and successfully makes the purchase special.  His enthusiasm for the brand is clear and his attention to detail is very praiseworthy. For instance I noticed a slight mark on the dashboard (the little coin holder thingy), without hesitation he announced that he would send me another by post.

    Shame that he didn't have any floor mats but I reckon I can let him off!  All in all I was very pleased with my experience at vospers and I'll be sure to go back down there for any future abarth needs!

    P.s. the car is amazing! :thumb:

     

    hungry