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Author Topic: Wessex Garages, Bristol  (Read 15892 times)

AlexK

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Wessex Garages, Bristol
« on: February 25, 2011, 03:34:40 pm »
Wessex Garages, Bristol
http://www.wessexgarages.com/abarth
Feeder Road, Bristol, BS2 OSB
Phone: 0117 9165656
Fax: 0117 9165657

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    Offline simer

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    Re: Wessex Garages, Bristol
    « Reply #1 on: February 25, 2011, 06:13:18 pm »
    Big Chinky was the first Abarth through their doors, in for a low mileage service and to have the squealing rear brake calipers attended to.

    Generally the service was excellent with a very comprehensive handover. The car was spotless, the only thing that didn't get hoovered out was the dog crate, but I don't blame them for not going in there. The squealing brakes are now silent, hopefully permanently.

    The only downer was that I realised when I got home that the pollen filter hadn't been changed so I've now arranged to go back sometime next week to have it done while I wait.

    A bit of a pain but not the end of the world.

    So far so good then  :thumb:



    Offline Trigzzzzzzzzzzz

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    Re: Wessex Garages, Bristol
    « Reply #2 on: March 04, 2011, 08:15:01 pm »
    Went for my 1st major service today, blue&me update and a few warranty issues squeaky calipers, leather wearing and a squeaky rear seat.

    Scott was the guy i delt with in the service department, he was very helpfull and pleasent with all my inquiries, i will certainly go back to him again for anything in future.
    I was plesently suprised when i dropped my car off to find that they had organised me an Abarth 500c for the day as mine was booked in most of the day.

    Dan on the parts was helpfull in looking into the tyre pressure monitors from SS as they are new dealers and still getting use to the "abarth way" even tho all the text for parts where in italian he managed to source them for me.

    On returning to pick up my car, i was made coffee then Scott talked me through what they had done on the service and gave me breakdown of it aswell. They also gave the car health check, brakes where cleaned to try resolve the issue with rear calipers and i was not charged, scott took pictures on the wearon the seat and is looking into the squeaky rear seat issue, and will get back to me in due course.
    They had also saved the extra selina oil in the tin which i was given to take with me, some complimentry chocolates and some brake cleaner and lubricant, which was very kind.

    I was very pleased with the pleasent service i recieved today, staff very polite and welcoming, none of my questions were to much trouble and i was talked through everything with no haste although they were very busy in the afternoon.


    Thanks wessex.


    Offline possum

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    Re: Wessex Garages, Bristol
    « Reply #3 on: March 21, 2011, 12:46:50 pm »
    Took the "Sting" in for a 12 month oil change and rub down with an oily rag, last week and must say that all of the peple at Wessex were great, everyone that I talked to was freiendly and helpful from the Director to the Service Receptionist.

    They completed the work on time and even wanted to wash it before I took it away,asked them not to as I prefer to wash my own, (quiet at the back :whistle:) Also very nice to see that they used the corect oil and I was given the remainder in a can without having to ask :thumb:

    Whilst there I did get to have a ride in the celebrity car that they have for sale and I must admit to being very very tempted, suggested a good deal as well. SWBO made me see some sense with a little gentle persuasion. Interesting to compare an SS'd car with my TMC'd version. Not a lot in it overall but I think the SS seemed a little more refined in terms of power delivery (not bland but different) THe Monza of course is nice great sound if a little intrusive (this car has no rear seat) The original suspension is not so good (Konis on Sting)

    Many thanks to the guys,  I will be back.  :thumb:
    « Last Edit: March 21, 2011, 01:13:12 pm by possum »

    Offline sandys

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    Re: Wessex Garages, Bristol
    « Reply #4 on: March 31, 2011, 11:35:10 am »
    Picked up my Abarth Punto Evo here as it was local to me. (not really local but near most of my family and friends so where I can often be found)

    Its a nice showroom with lots of shiney stuff to drool over Alfas/Abarth and Kia, this made things a little difficult for me at least as I have had a couple of Alfas and my head is easily swayed  ;D probably didn't help that my shopping list was large and the Abarth wasn't actually at the top of it.

    Had previously only drove the Grand Punto Abarth Esseesse with Vospers in Plymouth which was great but at the time I was looking Fiat had announced the Evo and as I thought the only problem with the GPA was that the interior was looking pretty dated I decided not to go ahead and take a wait and see approach, and of course there was the price issue, Abarths aren't cheap and there is some stiff competition,  spent the next year or so trying out numerous alternatives but there is always something that put me off, so had a hard time making my mind up, in the end though I decided that I actually like the look of the Punto Evo and while its not ultimately as good as a lot of other in my list it fits in well with a set of compromises I was willing to take and at an OK price.

    Went down in March to do the deal on a stock vehicle, staff were decent and helpful, my Salesman was Kevin who took me over the car and setup my test drive.

    Being in the centre of Bristol there is not a lot decent driving places you can get too quickly within short dsitance of the dealership but the test drive route I was taken on didn't even attempt to try and find a good road etc. short blat down the Dual carriageway and back to the dealer, not very good, not a patch on Vospers.

    Kevin was new so I was mostly dealt with Via the brand manager Paul, process was pretty painless, traded in my old dustbin for a paltry amount as is the way with trade-ins and drove off in my new APE, all done very quick and easy.

    For the most part it was very smooth, knowledge of the Brand was not very good though, questions on esseesse kit etc, not really answered I gather this is an Abarth fault more so than dealer and also weren't very clued up on servicing intervals etc. which is a bit poor, you should know the product you are selling, its not like there are 1000 varieties.

    Its early days, things are bound to improve, I've yet to see how they handle servicing etc, hopefully I won't have to inform them of whats involved in the same way I had to educate them of the service intervals on an APE.

    They are new to Abarth so perhaps I should cut them some Slack, they weren't bad by any means but personally thought I should of bought from Vospers who knew the product inside and out and really did a good job of selling the car to me back then, but I'm far too lazy to travel  ::)

    TrevorSmith

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    Re: Wessex Garages, Bristol
    « Reply #5 on: April 06, 2011, 07:49:40 pm »
    I had my 500 booked in today for its 6k oil & filter change service and also to fit some lowering springs, The whole process from booking in to picking up was very easy and straight forward.
    When I dropped it off I was told it would take 2.5 - 3 hrs and after 3hrs of shopping at Cabbot Circus I got a call to confirm it was ready to collect. 
    When  I arrived to collect I was talked through the invoice and was taken out side to make sure I was happy with the car, It had also been washed and vacumed.
    As it was an initial 6k oil and filter change and I had provided my own oil they had the left overs ready for me to collect as well.
    All the staff I dealt with were very friendly and helpfull so a big thumbs up & a happy customer  :thumb:

    Offline Trigzzzzzzzzzzz

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    Re: Wessex Garages, Bristol
    « Reply #6 on: April 13, 2011, 07:06:02 pm »
    Took my car in again today for work, rear seat squeaing and replacement of drivers base and leather was wearing, Scott had managed to get abarth to replace under warranty so was happy, left the car all day, when collected it had been valleted inside and out, very happy with service i have reseved on both occassions

    Thanks :thumb:

    Offline colin

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    Re: Wessex Garages, Bristol
    « Reply #7 on: May 13, 2011, 05:57:51 pm »
    Hard to believe, but it is almost exactly a year since I became an Abarth owner, so time for the Bambino to have its first service.

    Top marks to Wessex for the customer care here. One phone call was all it took to book the car in, with a choice of date. Although when I turned up, there was no sign of a job card, this was absolutely no problem for Dan, who not only fixed this minor process hiccough, but was unfazed by the need for a courtesy car. Phone call during the afternoon to tell me the car was ready, and then when I arrived, no waiting. Cheryl immediately talked through what had been done, made sure I was happy, that I knew when the next service might be due, and I was taking to a freshly washed car, after a very convivial chat, and the nice touch of being given a little box with a couple of "thank you" chocolates.

    Nothing the team could have done better........... and such a contrast to the way I get treated by the people who service "zee German", who struggle to answer the phone, admit they time out in returning calls take for ever to get the car booked in and collected and seem always to have a showroom full of staff busy doing everything other than dealing with customers!

    Well done and thank you to Cheryl and Dan........... and Chris/Paul, when you promised us great customer service at the garage's opening event, today's evidence suggests the team really are delivering it.   

    Offline Bigscreen

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    Re: Wessex Garages, Bristol
    « Reply #8 on: June 09, 2011, 03:27:46 pm »
    We picked up our new Abarth 500 yesterday from Wessex on Feeder Road in Bristol.

    Full marks to salesman Richard and all the staff there. We were very pleased with the way we were treated.
    FISH & CHIPS Tuning
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    Offline sandys

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    Re: Wessex Garages, Bristol
    « Reply #9 on: June 09, 2011, 06:05:32 pm »
    Popped my motor in Monday for a check over regarding the burning smell that had arisen, like myself they couldn't find any thing wrong with it, no leaks etc, which is a good thing I suppose, also asked them to check around the gearbox area as to me at least it feels a little notchy and a bit noisy going between 1st and 2nd, could have been linked if it lost its gearbox oil, they suggested its fine, so all in all not much to report, dropped the car off just after 0800 and picked it up at 1730, well a little bit after and they held on which was good of them.

    Was given a Kia Venga as a loan car, it was OK I suppose, if you like that sort of thing, though clearly a bit disappointing, no charge for the loaner which is better than my Renault and Alfa dealer who require a charge and/or your own Insurance cover which depending on insurer can cost you, think I paid £25 admin charge for this, so that was better at Wessex.

    Though first time in over 10yrs I've put one of my cars into a dealer and received it back without a valet, which is not so good.
    « Last Edit: June 09, 2011, 06:14:18 pm by sandys »

    Offline sandys

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    Re: Wessex Garages, Bristol
    « Reply #10 on: February 09, 2012, 12:00:44 pm »
    Back in to Wessex again this week see if they could track down the source of my cars vibration under load, they took the car for a couple of days, had a good look around and couldn’t find anything untoward :( so got me to come down and take one of the techs out in the car to demonstrate and would you believe, it’s gone  :o , two bloody months I’ve been driving about with this, doing all sorts of wheel balancing etc, I take it to a dealer and it self cures, seems to be a bit of a habit with my Punto  ::) I’m going to be known as the boy who cried wolf soon  ;D

    Took it in for gearbox issues, couldn’t select first sometimes, notchy ness etc, they had a look, couldn’t see anything up and indeed when I got the car back it was gone, gearbox no trouble since.

    Took it in for mysterious burning smell, they had a look around, couldn’t find anything and indeed when I got the car back it was gone, though I have since discovered what that was most likely down to after replacing the engine cover and the smell returned, think it’s the stuff under the cover curing.

    I have an amazing self healing Punto  ;D

    They had a decent look around my APE from the sounds of things and pointed out areas on the car that might have been the source but clearly as they couldn't find much wrong with the car, its hard for them to say for sure, also pointed out the mess the wheel balancers made of the job, so I'll be getting the wheels off at some point to sort it out.

    Punto was also feeling a little flat past few days but last night seemed to rediscover its mojo and was going ballistic, yay, ‘twas a Happy Abarth day yesterday  8) lost a tank of fuel on the way to the Chinese :D :D :D

    All service staff were quite helpful, seemed more approachable than on prior visits, no Kia loner for me this time, was given a Giulietta to drive, it was a poverty spec diesel, seemed to have bloody impressive economy compared to other diesels I have had in the past, 60mpg on my commute at faster speeds that I travel in the Punto typically, blimey even at 90 it was showing 60+ on the inst gauge, long gearing so not the quickest thing but felt alright to drive, smooth ride, seemed a bit low rent inside compared to other Alfas I have experienced, felt a bit like our old Stilo.

    Wessex even gave my motor a service wash this time…..unfortunately that involved blasting the remainder of my stripes off of the cars bumper  ::) bit annoying but they were a bit damaged anyway, just not as bad as they are now, hopefully they will assist in the repair of these soon as I was going to provide the car for a mag test soon but with the cosmetic issues it would probably not be ideal.

    So perhaps decline a valet next time if you have stripes.

    Offline Trigzzzzzzzzzzz

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    Re: Wessex Garages, Bristol
    « Reply #11 on: March 16, 2012, 08:43:15 pm »
    Had a low millage service there couple weeks back new service team seem very good, delt with effiecently and at a competitive price, as always a pleasent transaction. :thumb:

    Offline crocko2

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    Re: Wessex Garages, Bristol
    « Reply #12 on: March 19, 2012, 08:54:03 pm »
    Picked up my Abarth 500C from Wessex Garage, Bristol today.   Faultless service, very helpful getting car shipped, registered, taxed etc.  Whole process went without a glitch.

    Everyone we dealt with was really helpful and accomodating.

    Couldnt recommend them more :thumb:

    Offline SamC

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    Re: Wessex Garages, Bristol
    « Reply #13 on: April 19, 2012, 08:28:06 pm »
    Bought the ex-demo car from them at the weekend and I cannot fault them - the car had a few little issues that you wouldn't expect from a 6 month old car and could not do enough to fix them.  Faultless service and I am hoping that when I go back in a couple of weeks to get my number plates fitted that the service will continue.   Have had a courtesy call after less than a week to check that I had worked out everything in the car like the Blue&Me system, music on a USB etc and if not offered for me to go back in and they would show me (I am not dim but that was a nice gesture and made in a very pleasant and non-condecending way).  Would definitely recommend them.
    Bossa Nova White with red mirrors .... Completely standard apart from the SS kit!!!

    Offline Dean

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    Re: Wessex Garages, Bristol
    « Reply #14 on: May 13, 2012, 06:26:31 am »
    Bought my ex demo Esseesse Punto the other week from Wessex in Feeder Road salesman was Simon Neal proper nice chap!

    There was a few very minor issues which are waiting to be done when the plates paperwork is received. Nothing to much trouble for Simon. Really everything was done for me and the car was delivered to my home that was very helpful.

    Blue & Me is still an issue but going back to have 5.5 installed .....
    « Last Edit: May 13, 2012, 06:44:04 am by Andrew »
    Punto Evo Esseesse