Abarthisti

Information => Dealer Feedback => Topic started by: AlexK on February 26, 2010, 01:43:59 pm

Title: Westover Sportscars, Poole
Post by: AlexK on February 26, 2010, 01:43:59 pm
Westover Sportscars, Poole
West Quay Road, Poole, Dorset, BH15 1JF
Phone: 01202 677511
Fax: 01202 666271

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Title: Re: Westover Sportscars, Poole
Post by: AlexK on October 31, 2008, 11:52:12 am
Westover has the standard Abarth showroom layout, although you do have the 'chore' of having to walk past a few Ferraris and Porsches first.  Lots of empty shelves, clearly still waiting for Abarth merchandise to arrive.  Configurator was switched off or wasn't working, and is placed on the back of a wall so isn't immediately obvious.  No brochures, of course, but a few dealer-made fact sheets and price lists were available.  Coffee offered (and accepted!) on every visit.

Salesman knowledgeable and enthusiastic about the car and personable to deal with.  Good length test drive over a mixture of roads.  Genuinely interested in my feedback about the car.  Efficiently got on with the job of putting a deal together, which I was reasonably happy with.  Once ordered, kept in touch with updates regarding delivery dates, etc.  

On delivery day, little disappointed to find carpet mats still not sorted, despite asking several times, and was overcharged for standard Fiat mats.  Dealer-supplied stripes still being fitted as I arrived, and have air bubbles in places. Seemed to be a lot of miles on the car, too.  Hand-over was efficient enough.  Once home, discovered lots of wax on black plastic trim, hence my peanut butter (https://www.abarthforum.co.uk/index.php/topic,40.0.html) thread!

Overall, enthusiastic to start with, but seemingly a little keen to make an extra buck.  Not tremendously impressed with the prep of the car, and concerned already that someone had been having a little joy-ride in it even before I'd collected it.  Does not instil confidence regarding aftersales treatment.

I like to feel that the dealer shares my enthusiasm for the car, and not just an enthusiasm for making money.  For aftersales, I think I'd probably try somewhere else, even just for comparison.
Title: Re: Westover Sportscars, Poole
Post by: Jet on December 11, 2008, 12:44:35 pm
This is a semi long story so I apologise if you fall asleep during this but we have had
a very happy ending thanks to this dealership.
In July we placed an order for a Fiat Punto 1.4 T-Jet from Westover Fiat.
Promised in the beginning of September we were happy but then....
4 changes of delivery date, lies & general brush off of an aray of excuses including
the boat had been delayed, then our car wasn't on the boat & had to wait for the next one,
we always had called them, they never called us even though the sales manager said they
would call us once a week to keep us updated ect ect we decided enough was enough.

A few weeks previous we had passed Westover Sports Cars & seen a stunning
white Abarth just sitting there saying 'come & get me' in the front of the show room
just drawing everyone's attention to it so Malc decided to give Ben @ Westover Sports Cars
a call & he was told they had just taken delivery of a black one which was just about to be
put into the showroom so Malc darted down there. After drewling over it like a school boy
in a sweet shop he called me saying that for a little extra (but it was well worth it) we could
have this car on my Birthday which was less than a week away so I told him to do the deal.
We had just found out I was pregnant so it finally seemed everything was slotting into place
& I even looked on the internet to see if I could find an Abarth baby seat!
Ben bent over backwards to help us (well he would because it was his commision that was
at stake if we were mucked about yet again) & he even offered to help get our deposit back
from the other dealership but Malc didn't need help & I think after what he said infront of
EVERYONE at the Fiat dealership I doubt they have mucked their customer's about since!

Tragedy struck us when we lost our baby the day before my birthday & whilst Malc was
devistated he kept Ben informed & had arranged to collect the car at somepoint the following
week. As Ben had recently been through the same with his wife he was really there for Malc
much more than anyone could imagine & way beyond his job description, he was a real help.
I had my operation & just wanted to get home to try & salvage something of my birthday so
I asked to be discharged first thing on Saturday morning & Malc phoned Ben to say we would
be in to collect 'Jet' & at 3pm we arrived & she was sat in the showroom looking gorgeous
plus this was the first time I had set eyes on our new car so for a few moments I was like a
little girl with a new toy, pressing all the buttons & taking it all in. Ben gave me a bunch of
flowers (which I know you get with every new car anyway because I worked for the
Westover Group at the time but for Toyota) but I was greatful anyway as he said some very
kind things & didn't rush us at all.

All in all our care we have recieved from Ben at Westover Sports Cars has been brilliant
& beyond.  We have had to call him since because we have a problem with squeeky brakes
but thats another subject....

From start to finish it took 6 days to complete & I know the car was in stock but the service
has been great. I know a few of you might be wondering what Ben's knowledge was on the
Abarth because I have read a few other post's on this forum but I can't honestly comment
on that because Malc delt with that side of things so I will ask him to post up how he felt it
all went. 

Kelly
Title: Re: Westover Sportscars, Poole
Post by: OPC on December 12, 2008, 11:18:22 am
Welcome to the forum. I also got my GPA off of Westover. I also had a good experience with them.
Title: Re: Westover Sportscars, Poole
Post by: TheSwede on March 07, 2009, 06:27:57 pm
Well the day has finally come and I have picked up my A500  Hoooray  ;D

My whole experience of dealing with Westover Sports Cars has been a very good one. I initially made an enquiry via their website and within a couple of hours Ben Aldington from Westover had given me a call to furnish me with some info and invite me along for a test drive.

As we all know, generally there is travel involved with a visit to your nearest Abarth dealership and for me and my girlfriend this was no expection. Despite having got lost several times we fianlly arrived after a 2.5 hour drive (now cut it down to a mere 1.5 hours) and were greeted warmly by Ben

We were offered all the tea and coffee we could drink and introduced to both the A500 & GPA. We were then let loose in both cars and encouraged to drive them spiritidly  ;D.

Over the next week or so Ben answered all my questions and following a second visit to the dealership and a further test drive (this time unaccompanied  :thumb:) we started negiotiating. I feel I was offered a fair px on my BMW M Sport (considering the current market) and the deal was done.

I would certainly recommend Westover Sports Cars and Ben in particular, although the other staff were all very attentive and helpfull.

I am planning another visit to see Ben in a couple of months to have my Esseessee kit fitted, once I have decided on whell colour that is  ???

Title: Re: Westover Sportscars, Poole
Post by: Jet on May 06, 2009, 06:03:25 pm
UPDATE:

Jet was in again yesterday for 5th time lucky in the brakes sarga....

Westover Sports Cars don't have an on-site repair garage so it has to go to Westover Fiat a few miles away but thats not a problem.

I was there over an hour (just to drop it off & collect a courtesy car)
When I asked the 'young lad' what they had on their job sheet he replied 'squeaky brakes' = 1 out of 2 isn't bad I spose....
I went on to explain how many times Jet had been in ect...and to be honest it appeared to go in one ear & out the other so I wasn't impressed!

(I will cut this very short so not to bore you all too much)

I spoke with an older guy who was very kind & enabled me to explain everything & I got the impression he was listening so I also
went onto explain about the knocking noise we occassionaly get & asked if they could listen out for it as it has been in for this before & nothing was done...

Then I spoke to yet another guy who got my back up big style!
I was told in no un-certain terms that this squeaky brake thing happens to all new cars & it's just the way they are designed nowadays!
I personally felt as if I was being treated like a dim female who doesn't have a clue!
So I grabbed my courtesy car key and pretty much stormed out ready for a spot of road rage in my bright yellow Fiat 500 Sport (very cute!)

I phoned Malc & explained exactly what happened & he phoned Chris at Westover Sports Cars & said basically enough was enough & that we are not
happy with the service we are getting from the Fiat Service Centre & that their customer care was total PANTS !

From what I can gather Chris got straight on the phone to them & let rip & that certainly got things moving...
We now have nice new Brembo Pads with a sound deadening pad stuck on the back & they even showed Malc the old parts when he collected Jet
later on in the day with no more squeaky brakes !!!!!!!!!!!!!!!!!
He also told a certain member of staff there that this squeaking pad thing doesn't happen on all brand new cars & that he was talking utter b******s
to this the guy didn't know what to say.
Malc has told Chris at Westover Sports Cars that we do not have a problem with the service they have provided & infact they have been truely great
but the service department toally lets them down & they should work on their customer care policy.

Westover Sports Cars = 10/10 = well done & keep up the good work

Westover Fiat Service Department = 2/10 = need I say more....


Title: Re: Westover Sportscars, Poole
Post by: Stuart_J on June 19, 2009, 09:05:44 am
This is going to get a bit the same but yet another big  :thumb: to Westover.

We had put a deposit down through Abarth months before the car came out & were assigned to Westover, something I was initially wary of as Ive always researched dealers in the past but my fears were unfounded.

We dealt mainly with Chris & several things initially struck me. The dealer knew the product & didnt flannel answers. The car was for Wendy & he talked to Wendy, many times before when I have been sourcing a car for her the dealer insists on talking to me even when shes next to me. There was no hard sell, on our first visit we had to hang around whilst he dealt with another customer but then we had 100% of his time, even when others were waiting.

We wanted the car for March 1 to take to Goodwood for the breakfast club & they were shut on the Sunday so they offered to deliver it a few days before & it duly turned up on a truck.

We have bought many cars over the years but this was genuinly the most pleasant purchase ever, I cant recomend them highly enough. I think it helps being a sports car specialist as they understand what sort of people Abarth purchasers are.

Stuart



Title: Re: Westover Sportscars, Poole
Post by: Jet on August 26, 2009, 09:41:52 am
Jet is only 10 months old & so far we have had all new brakes as most of you know...
Last week she also had new front shocks due to the horrible knocking noise coming from the N/S/F.
The drivers seat had also developed a squeak which has now been sorted & the steering wheel sounded
like a babies rattle every time you turned it but that also now been sorted.

We were on holiday so we left her with Westover Fiat to sort (they had her for a week) & one of the tech's even
took her home on the Friday night.
The following Wednesday Malc phoned to see when we could pick her up only to find out they had only just ordered
the shocks!!...Thursday came & went with no phone call from Fiat so Malc phoned Westover Sports Cars (Ben) &
asked him to find out what was going...Ben phoned back to say the parts were suddenly there & we could pick her up
later in the day...a few hours later Fiat phoned to say she was ready.

I am not going to go into the whole story but we know for a fact that Fiat lied to us because I also worked for Westovers
& we had certain things we had to say to customers if basically the hadn't been done & the guy who Malc spoke to
must have been reading the script to Malc so all in all not good service at all from Westover Fiat AGAIN...I'm dreading the
first service in October...they will probably keep her for 2 weeks then instead.

Ben at Westover Sports cars was great though  :thumb:
Title: Re: Westover Sportscars, Poole
Post by: barry on September 18, 2009, 10:38:44 am
I am very impressed with the way Westover, in Poole, as they have been rising to my demands to make my 500SS somewhat different to the rest! The car arrives next month, but it will heve Brembo 4 pot calipers on the front, Sabelt seats (a nice new pair of black leather seats anyone?). But, they have managed to source a set of the Assetto Corse wheels from Italy (not easy for anyone who is on this forum), the new Monza exhaust, the blue and me map with telemetry which is on back order at present. I never get the impression they are saying "oh not him again......!" when I ring up! Having bought a few Ferrari's and Maserati's, I get the same attention from interested enthusiasts!
Title: Re: Westover Sportscars, Poole
Post by: cscn69 on March 29, 2010, 07:41:11 pm
May I just like to say that Ben at Westover Sportscars was a top bloke from start to finish.  Everything was super efficient. And a big thank you for the free mats after the registration change 2 days before being collected!

PS: Thanks also to Chris who was also very helpful on collection day whilst Ben was with another handover.

Would definitely recommend.
Title: Re: Westover Sportscars, Poole
Post by: cbslade on April 29, 2010, 12:19:12 am
Westover are not my closest garage but after putting together a great deal for us when we bought the first one, I have no problem in making the long journey back for number two!

Ben was great to deal with on deal number one - he kept us well informed, he stopped them sticking on dealer stickers and tax disc holder at my request, he respected my unusual decision to have the car supplied without number plates fitted and even picked me up from the train station on the day I had to collect it!

I can't wait for the drive back down there to pick up number two at the end of next month!

 :thumb:
Title: Re: Westover Sportscars, Poole
Post by: Bad-dog on May 13, 2010, 04:26:39 pm
Bought my AGP from Westover about 5 weeks ago now.
But Ben was a great help, very smooth hand over.
And a big thanks to Chris also. And thank you to them both for the excellent deal on the motor. I still love every minute of it.
Thinking about driving the 120 miles back to Dorset just for the service next year.
Title: Re: Westover Sportscars, Poole
Post by: CraigEdwardLucas on June 04, 2010, 11:04:39 am
Big shout out and thumbs up to Chris at Westover.

Had my car Esseesse'd and Serviced at Westover last week and although we had an early hiccup (Crate hadn't arrived from Turin) the service I received was second to none. Always informed, updated and looked after.

Do not hesitate to get in contact with Chris regarding anything (I hope thats OK Chris?!?  ;D). Will definitely be making the 120 mile trip for any future work etc.

Craig

Title: Re: Westover Sportscars, Poole
Post by: fizzio on August 30, 2010, 04:52:40 pm
Picked up my A500 c from Wesyover last week originally bought my A500 hard top from them.Again superb service from Ben kept me up to date of how my order was progressing and always returned calls and emails. Excellent all round but will get my servicing at meridien as it is only a 30 min drive as opposed to 2. :thumb:
Title: Re: Westover Sportscars, Poole
Post by: Lizabarth on October 26, 2010, 10:52:33 pm

I had a BMW 123d M Sport which I really enjoyed driving, but I just wasn't doing the mileage any more.  So, I thought about trading it in for something a bit smaller but with a bit of poke.  After test driving so many other makes, one afternoon I was gardening and saw that my neighbour had some visitors and they were driving (what I later discovered) an A500.  I was smitten.
Westover Poole is only down the road from me, so I made an appointment with Ben to do a test drive. 
As I said, having test driven many other makes I always tended to find (as a young-ish, blond woman) that the showroom staff patronised me.  I was pleasantly surprised with Westover Sports Cars.  I loved the test drive, choosing the spec of my car and negotiating the trade in for my BMW.
Ben had a brand new A500 in Funk White with red leather interior and red wing mirrors (and all the usual extras).  Once I saw it, I loved it.  So, at 8am before heading to the office the next morning I was back at the showroom ready to pay my deposit.
That was 3 months ago, I drive 'Arbie' every day and I haven't missed my BMW once.
Ben at Westover Sports Cars made buying a new car easy and I can highly recommend.
I received my recall letter (for side airbags) the other day and promptly booked in with Westover Fiat.  I waited whilst they did the work and they even cleaned the car inside and out afterwards (simple things!).  Lets hope that the great service continues!
Title: Re: Westover Sportscars, Poole
Post by: pottygirl on December 16, 2010, 03:41:51 pm
Driving in the fog at 2 am a couple of weeks back...i was pulled over by the cops....nearly pooped meself of course, as you do, when you see them following, then the blue lights go on. Turned out my fog light was faulty...giving off white light...
Went to Westovers a couple of days later.....they looked at car straight away and ordered a new light , i went in this morning at 8:30, and it was fixed in an hour....
The car was completely filthy, with country road muck....so they even gave it a free clean while i waited....
efficient, polite and friendly sevice by all....
Added bonus....i had a lovely fry up in the cafe next door while i waited (just came straight from a night shift)....huge plateful and a mug of tea for £3.60  ;D
A young lad arrived at the same time as me with a red A500 np. I did mention that he had a great car  :thumb:  ...is it some one on here...soz i should have asked at the time!

Title: Re: Westover Sportscars, Poole
Post by: carolt on December 24, 2010, 09:01:53 pm
Westover Sports Cars:  that's where I got my GPA from.  And they are still interested.  Ben keeps in touch regularly about how I am feeling about the car.  What can I say?  I love this car.  I've loved all my cars.  And the GPA especially.  I will be forever grateful to Westover for giving me Ferrari plates.  At the time I bought the car in 2008, they did not have any Abarth plates, so they went for Ferrari ;D.  I'd like a Ferrari of course, but can't quite afford it, so the GPA is the next best thing.  Westover rule.  They are too far away to go for a service and Thames Fiat are now Abarth registered, so I prefer them, as they are 60 miles closer, but Westover did good stuff for me and are still interested, so I like them a lot.
Title: Re: Westover Sportscars, Poole
Post by: andy007 on February 02, 2011, 09:45:34 pm
They seem a good car dealer, Ben helped me, there were delays in getting the car, due to .the snow!
But he was great. Not looking forward to the common faults I might get and have to get fixed !!
Title: Re: Westover Sportscars, Poole
Post by: grimwau on March 23, 2011, 10:32:58 pm
Have to agree with all the good things people have said about these guys, Ben and Chris have kicked the "customer support" oxymoron right out of the ballpark. 100% customer satisfaction here as nothing has been too much trouble for them.  :thumb:

I was a bit wary when I found out that the car would need to go to the Wallisdown Road site for any warranty work as I have not had good experiences with them when I had my 500 1.3MJT Sport. However, today they had the car in for the airbag software update recall and to find an annoying rattle. Whilst they had it they carried out a free safety service and I was extremely happy that they sorted the rattle. It wasn't any of the normal things like door catches or rear seats not slammed back hard enough but ................... some coins that had fallen down onto the seat runner. So full marks to them and some humble pie for my tea, lol.
Title: Re: Westover Sportscars, Poole
Post by: cbslade on December 03, 2011, 02:41:34 pm
Another bunch of love for Ben at Westover!

We bought Abarth number 3 from him earlier this year which went as smoothly as the previous two.

I needed an Abarth related favour as well this week and Ben pulled out all of the stops for us. Very grateful, great work Ben!  :thumb:
Title: Re: Westover Sportscars, Poole
Post by: andy007 on February 02, 2012, 08:49:47 am
Wallisdown Road site for any warranty work - Not so good!!
Title: Re: Westover Sportscars, Poole
Post by: grimwau on February 05, 2012, 07:47:34 pm
Wallisdown Road site for any warranty work - Not so good!!

That is definitely the downside of the operation. Just had my two year service done, which as everyone on here knows (hang head in shame if not) should include a change of brake fluid. I checked when I booked it in that it would be done and (because of previous poor service with my other Fiat 500) I made a point of including a letter to that effect. When I called in to collect it I was told everything had been done and that there was one advisory, Yep! that's right, they told me that I needed to have the brake fluid changed. After not getting anywhere with reception I asked to see the manager and we went over the schedule printout. I indicated the line where it stated; "Brake Fluid to be changed at 36,000, 72,000, 108,000 OR at 24 months" but apparently there is nothing that appears on the VDU schedule that states this. Anyway, in the end I managed to get them to take it back into the workshop and change the fluid but when they tried to charge me another £64 for the priviledge I made enough fuss that resulted in me having it FOC as a goodwill gesture.

At £419.00 there was no way I was paying extra for changing the fluid.

The other strange thing is that according to the computer schedule, the spark plugs have to be changed at 2 years, irrespective of mileage. As it happens my car had just got to 10,300 miles so it would have made it to the third year service before needing them replaced but I had already made up my mind to have them changed early so I avoided that argument. But I did suggest that they get their IT dept to sort these two items into proper order as they obviously don't know the difference between mileage based and time based components.

Westover Sports Cars are excellent, it is such a pity that they cannot share their Lotus workshop with Abarth though.

<edit> Just noticed that they carried out a FREE safety inspection whilst it was there, surely there can't have been anything on that sheet that wasn't covered in the initial service.  ???

Title: Re: Westover Sportscars, Poole
Post by: andy007 on February 24, 2013, 07:17:13 am
Hi. Now I have sold my car back to Ben, he gave me a decent price and was still very helpful even though I was going elsewhere to buy a BMW, I will always go back to them 1st to buy any car. It is just the servicing, they need to buy a bmw and go to Woods in Bournemouth, now they know how to treat customers and fix cars, but they are about £50 - £80 dearer, but amazing!
Title: Re: Westover Sportscars, Poole
Post by: Moose on February 24, 2013, 09:06:34 am
I am a repeat customer at Westover and both Chris and Ben are a pleasure to deal with. :thumb:

I would never recommend the Westover bodyshop to anyone - ever! :thumbd:
Title: Re: Westover Sportscars, Poole
Post by: Juggler on March 06, 2014, 08:19:08 pm
Thought I'd write up my experience:

Called to book in the car for 18k service. Quoted £360 (which I thought was reasonable). Was asked if there were any issues? I said there were a few:

1. Aux connector broken
2. Rear brakes "squealing"
3. Fuel cap cable snapped
4. Requested loan car.

All of this was dealt with by a lovely lady over the phone. Was assured all would be dealt with.

Car dropped off and loan car collected. Westover called to say vehicle was ready. Whilst on phone I asked about additional issues reported.

1. Aux connector - I would have to re-book with Fiat Wallisdown, as only they could carry out warranty work (despite being told car would be dropped off with them at time of booking for work to be carried out).
2. Rear brakes - And I quote> " This is a characteristic of the car"
3. Fuel cap cable has been replaced.

Thoughts? A bit miffed the Aux connector was not sorted, and that I have to re-book the car in. Very narked about the reason the rear brakes were "characteristically squealing"!! And therefore not remedied.

Apologies from the service department that the wash/vac was not carried out prior to collection, but they did say if I was happy to wait (or come back) they would carry this out....

Very happy that the cost was £60 below what was quoted, just the "niggly other stuff". Would have been happy to pay the £360 and had the brakes sorted.......

I am not unhappy with the service I received, just the whole experience could have been better........ Would I go back? Yes, I guess...
 
Title: Re: Westover Sportscars, Poole
Post by: Juggler on April 08, 2014, 04:47:40 pm
Just purchased a Evo SuperSport from Westover. Top service from Chris in sales. Very happy with the car.
Title: Re: Westover Sportscars, Poole
Post by: Dan.Dawson on April 23, 2014, 03:11:11 pm
Have to agree with all the good things people have said about Ben @ Westover Sportscars.

I traded in my 59 plate Bossa Nova White Abarth 500 for a shiny new 63 plate Record Grey 595 last weekend and couldn't be happier.

At first I was undecided as to whether to stick with the car I had, get another Abarth or go for completely different make of car (I know... I must of been drunk/deluded). I ended up taking the best option of buying another Abarth!.

The dealership is a 160 mile round trip for me and was well worth the long journey.

Ben is a real credit to Westover and couldn't of done more to make the purchase smoother. He rectified a few minor issues and was a real pleasure to deal with. He even pulled out all the stops to get the car ready for the bank holiday weekend.

I collected the car on Good Friday and haven't stopped driving it since. I'm over the moon with it and especially love the Sabelt seats and Monza exhaust.

Just waiting on my personalized number plate to be transferred, which Ben has kindly wrote off the fees.

Do not hesitate to make the trip to Westover Sportscars, you will not regret it!
 
Title: Re: Westover Sportscars, Poole
Post by: exporsche on May 02, 2014, 10:03:43 am
The service I received at Westover was top notch. 12 months ago I decided to swap my 06 reg Porsche boxster. The wife always wanted a 500 and I started looking at abarth reviews everything looked good I found the car I liked the look of at Westover. I rang ben and he gave me a part ex price over phone i paid a deposit to hold the car and arranged the drive from Cheshire. On arriving first job coffee all around and the test drive i was encouraged to drive the car has it should be driven. Ben stuck to his price for my car i had booked a b&b for the night and ben arranged to have car serviced and ready for next day collection. After 6 months the engine management light started coming on and wouldn't stay cleared down when reset. I  was going on a short break to poole so rang ben and was treated like bought the car yesterday not usual response arranged to get car into service and new loan car so not to spoil our holiday. Turns out the car was developing to much boost and after a few hiccups was all sorted at no cost to me despite the changing of part twice. Also dealt with chris in ben absence and service was outstanding. Would go back there if changing again no problem.   
Title: Re: Westover Sportscars, Poole
Post by: Miglia on May 16, 2014, 06:49:17 pm

The purchasing from Westover was an absolute pleasure, dealt with Chris mainly and when we had issues early on he kicked all around to get them sorted so top marks to the sales side & the servicing when carried out by sportscars could not be faulted.

 BUT as for the  Wallisdown Wallys. When we first got the car & it decided to fill the car with water that should have been going out of the aircon drain they were superb, stripped the car to dry the carpets, replaced the aircon unit & all the sound deadening effected, the car came back perfect & not a squeak. However over the years the service has gone from great to Absolutely dire !!! And in the end we switched dealers. So sad as it lets down all the good work done by Chris & Ben.

Our Abarth ownership is soon to end, 50,000 miles with a car that's a hoot to drive, unfortunately an experience severly tainted by reliability issues.