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Author Topic: Fiat roadside assistance  (Read 1391 times)

Offline Aroba

  • Abarth Wannabe
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    • Rossendale
Fiat roadside assistance
« on: May 11, 2018, 05:41:54 pm »
New car, 1000 miles, rear tyre blows out on motorway slip-road when changing lane.  (Thought it was a pot hole and then the warning light came on later.)  Managed to get it to work nearby.  It's a 1 inch flap in the sidewall (Michelin Pilot Sport 3 as fitted).  No spare - as not fitted.

7.30 am, phone the number on the drop down sun visor.  25 min later they answer.  Give the reg number.  'Oh it's a new car.  So you'll have a spare (wheel).'

Recovery comes 2.5 hours after that.  They recover the car to the nearest Fiat dealer* who know nothing until I arrive.  They've never seen an Abarth Rivale and know nothing about them.  Turns out it isn't a dealership but a 'franchise'.  Even though they only sell Fiat cars they don't do warranty work(?).  Don't have a tyre in stock, are fully booked, might be tomorrow, no courtesy car available, no hire car.  So it's a 90 min bus journey + 2 mile walk home.

They fix the tyre (£126).  OK.  But then they start messing about with fluid levels, get the lid up, it's on the ramps, mess about in the boot (even though there's no spare).  And then they post me a video of all this unauthorised meddeling.  They also insist it's washed and vac'ed (until I insist it isn't).

On reflection, I should have tried nearer work and maybe join the AA or similar.

*more than 50 UK branches - not all Fiat

Quotes from Fiat Mopar web site:
MOBILE REPAIR SHOP
Do you have a punture? Is your car battery flat and your car immobilised? One of our technicians will always be available to collect you from wherever you may be. If the problem with your vehicle requires a visit to the workshop, we’ll take care of towing your vehicle to your nearest local authorised dealer.
WITH US YOU’LL NEVER BE WITHOUT A CAR
If we need to keep your car in our workshop for repairs, we’ll provide you with a courtesy car while we fix yours subject to certain conditions.

AbarthForum.co.uk

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    Offline 595160bhp

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    Re: Fiat roadside assistance
    « Reply #1 on: May 12, 2018, 12:17:49 pm »
    Pretty poor service. I've never had to use the manufacturers' 'vehicle assist' programme on any car I have owned from new, and reading this sorry tale, I am glad I haven't. As you say, it might be a better idea to take a basic AA or RAC membership.

    My 2014 Comp has a spare wheel fortunately. All of your hassle could have been prevented if they had supplied a spare, even a space-saver, with your car. Those little aerosols of gobbo aren't much use for serious tyre damage like you had.

    Glad you got it sorted in the end, but what a load of aggro for something fixed at the roadside in 10 minutes (if they gave you the damn spare!).

    BTW, I have had similar hassle when telling garages NOT to wash my car. They can't seem to understand that I don't want an apprentice with a dirty sponge and a greasy rag going anywhere near my paintwork. :)
    « Last Edit: May 12, 2018, 12:19:21 pm by 595160bhp »

    Offline GTMartin

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    Re: Fiat roadside assistance
    « Reply #2 on: May 13, 2018, 11:22:07 am »
    Unless it has changed, Fiat dealers are not authorised to do any warranty work on any Abarths, they should have recovered you to a specific Abarth dealership.
    Maybe a little thought while you were waiting 2.5 hours for recovery, you might ask the question where are you recovering the car to and insist it goes to an Abarth dealer.
    We all live an learn and I do not take things for granted especially when it comes to dealing with the Fiat/Abarth network and garages in general.

    I think the reference to the Mopar Repair Shop is for cars in the USA.
    « Last Edit: May 13, 2018, 11:24:40 am by GTMartin »