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Author Topic: has anybody had warranty work done at a fiat garage?  (Read 2701 times)

Offline Abarth G.P.

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has anybody had warranty work done at a fiat garage?
« on: June 15, 2009, 07:46:36 pm »
hi folks

the passenger seatbelt stalk on my abarth gp is a bit iffy,has anybody had warranty work done at a fiat garage as opposed to an abarth dealer?

my reasons for asking are,the abarth dealer is 45 mins away but there are 2 fiat dealers on my way to work.

any thoughts folks?
over 60 fiats and lancias now broken!

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    Offline euroboy

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #1 on: June 15, 2009, 07:48:17 pm »
    I have had work done at a normal Fiat dealer (but this is in Holland) - I have heard in the UK that normal Fiat garages wont touch them with a sh*tty stick - which to be honest is a tad ridiculous for something like a seatbelt. 

    Best idea is to stop at the Fiat garage and ask I guess.
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    Offline John501

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #2 on: June 15, 2009, 10:45:10 pm »
    The local Fiat dealership shouldn't touch your Abarth for warranty work as they wont get paid for the job.
    Good luck to you if they do make the repairs, it will be the only time they do warranty work on an Abarth.
    Visit Vospers Abarth, Plymouth

    Offline Abarth G.P.

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #3 on: June 15, 2009, 10:49:40 pm »
    i was hoping not to hear that^
    over 60 fiats and lancias now broken!

    Offline John501

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #4 on: June 15, 2009, 10:56:06 pm »
    Its an unfortunate fact of life for the customer.
    We pay a vast amount of money for an Abarth franchise. Why should a Fiat dealership who has invested nothing into the Abarth network get to do warranty work and profit from it?
    In the reasonabley near future you will see the "prepatorie" network spring up who will be able to do warranty work on your car :thumb:
    They will have trained technicians and a courtesy fleet of Abarth cars :thumb:
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    Offline Abarth G.P.

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #5 on: June 15, 2009, 11:07:11 pm »
    i asked because they are fiat parts,and the dealers are part of the same group (arnold clark)
    over 60 fiats and lancias now broken!

    Offline John501

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #6 on: June 15, 2009, 11:10:45 pm »
    Unfortunately that will not make a difference.
    It was spelt out very clearly by the head of Abarth U.K. recently.
    If its not an Abarth dealer, then they will not be allowed to undertake a warranty job.
    Visit Vospers Abarth, Plymouth

    Offline euroboy

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #7 on: June 15, 2009, 11:20:47 pm »
    Unfortunately that will not make a difference.
    It was spelt out very clearly by the head of Abarth U.K. recently.
    If its not an Abarth dealer, then they will not be allowed to undertake a warranty job.

    I understand where they are coming from, but at a time where the Preperatoire network doesnt exist for Abarth to take this stance is a bit of a p*ss take.

    For engine components etc that are specific to the Abarth models I can understand, but for generic components common to the entire 500/Punto range then its simply not acceptable from a customer point of view and as far as I am concerned is doing Abarth no favours.

    My situation is not applicable to you guys in the UK but I am faced with a 2hr drive to the one and only Abarth dealer in the Netherlands.  For small niggly faults, suggesting that a customer should have to make that sort of trip is laughable, especially when I have a Fiat dealer 2 mins down the road who is perfectly qualified to fix the problem.

    You might detect a 'p*ssed off' undertone to my post, and you would be right!!  Until they get the support network sorted Abarth should let you take the car to any Fiat dealer - the fact that a dealer has to pay a premium to sell the Abarth range doesnt really mean tuppence to me - all I am concerned about is getting my car fixed quickly and at a convinient location.
    Abarth 500

    G-tech 'S' chip.

    G-tech full exhaust sytem.

    172bhp & 285Nm @4850rpm.

    Now sold - doh!

    Offline John501

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #8 on: June 15, 2009, 11:29:55 pm »
    I understand your concerns Euroboy. I dont know the situation in the Netherlands but as far as Abarth U.K. are concerned, if you are not at an Abarth Franchised dealer then your car should not be repaired.
    Abarth dealers have specifically trained technicians to solve any problems with your car.
    If a technician has taken the time and effort to attend Abarth courses and learn the product, why should an untrained technician have the opportunity to have a look at your car? (I am trying to take the profit elemant out of the argument here)
    At the end of the day, when a technician attends a course, he is not earning any bonus for repairing vehicles so he should have the right to repair the cars he is trained in.
    Visit Vospers Abarth, Plymouth

    Offline george38

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #9 on: June 16, 2009, 01:38:21 am »
    i know what you mean euroboy - this stand by abarth p*ssed me off so much that i bought a 3rd party warranty so i can have my car repaired wherever the hell i want (and that wont be at abarth OR fiat garages, needless to say!)

    so the 'investment' that abarth dealerships put in to ensure exclusive rights to warranty work on the cars (at the inconvenience to its customers, as your rightly point out) has been totally bypassed by me, albeit at my own expense.

    for the couple hundred pounds it's cost me it's well worth it for peace of mind alone, even if i never have to use it. i had no intention of being metaphorically chained to a garage 70 miles away...and probably receiving the normal fiat standard of work thrown into the bargain as well. thanks but no thanks. :)
    « Last Edit: June 16, 2009, 01:46:41 am by george38 »
    Collected my A500 on Wednesday 4th March '09.

    Offline euroboy

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #10 on: June 16, 2009, 08:05:47 am »
    Hi John,

    Im not looking to start an argument as my situation is quite far removed from that of you guys in the UK (although I bet there are still some out there with a good 2hr drive to an Abarth garage).

    You talk of it not being 'fair' that a regular fiat technician being allowed to repair an Abarth car - again as a consumer this means absolutely nothing to me.  I am driving, for all intents and purposes a FIAT car and im quite happy for a Fiat technician to repair items that are common to the regular range of cars - I can understand the concerns when it comes to Abarth specific parts, but in this particular instance that is not what we are talking about.

    As far as I am concerned Abarth need to orientate themselves more toward the consumer and less toward the dealer pretty damn quickly - these things do themselves no good at all as far as the brand is perceived to existing customers and ends up creating 'bad will' toward the brand as a whole.

     :thumbd:
    Abarth 500

    G-tech 'S' chip.

    G-tech full exhaust sytem.

    172bhp & 285Nm @4850rpm.

    Now sold - doh!

    Offline Abarth G.P.

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #11 on: June 16, 2009, 10:11:09 am »
    what he said ^

    euroboy,where in holland are you? im travelling through holland on friday on my way to the nurburgring (not in the abarth though)
    over 60 fiats and lancias now broken!

    Offline euroboy

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #12 on: June 16, 2009, 11:24:41 am »
    what he said ^

    euroboy,where in holland are you? im travelling through holland on friday on my way to the nurburgring (not in the abarth though)

    I am based in Maastricht, all the way down in the south.  The Dutch dealer is in S'Hertogenbosch, which probably isnt too far away from your routing to the 'Ring?
    Abarth 500

    G-tech 'S' chip.

    G-tech full exhaust sytem.

    172bhp & 285Nm @4850rpm.

    Now sold - doh!

    Offline punto_matt

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    Re: has anybody had warranty work done at a fiat garage?
    « Reply #13 on: June 16, 2009, 03:16:05 pm »
    engine in the normal abarth is the same as the bravo 150 Tjet anyway so i dont see why a normal Fiat garage would struggle to service or maintain this this tbh. Fair enough for the SS but for a normal one, it is a bit of a p*ss take.